In our age of text, call and email no one notified me there would not be the two dolly’s in the truck that I ordered and paid for——very disappointing.
Melissa L
Customer Reviews for RightSpace Storage Lakeville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we were told we were gonna be charged extra, I didn’t blame her. I blamed U-Haul for not telling us that because they sent us to a different location to pick it up that we would have to pay extra and the price was different than what we were quoted at Ace Hardware I will never use U-Haul again
DENISE LLet me first start by stating I was at location and was going to utilize the mobile check in. I reserved it at 3 but traffic allowed me to show up at 320. As I was arriving a received a phone about if I was still going to pick up the truck. As I walked in the facility her initial statement was “I was just about to cancel your reservation. Seriously come on now. Secondly I rented an appliance dolly and a hand truck. Got there and they had a set of pads two appliance dolly’s and a furniture dolly. Then I asked her where’s the hand truck and I didn’t get the pads or the furniture dolly. She claimed “that is the hand truck”(which was an appliance dolly). I told here that’s an appliance dolly just like this one that’s not a hand truck. I had to pull up the picture on the uhaul site to show here and she said we don’t have any of those. Like seriously what uhaul place doesn’t have the most common dolly? Clearly this one. Now let’s move onto the check out. I rented it for 24 hours. She tried charging me for 48 hoping I wouldn’t recognize. I had to show here once again that a 24hour period was 24.95. Not the $50+ she tried charging me. . She continued to try and charge me with safe move after repeatedly telling her no. So finally after all this mess it was nearing 4 and she said ok you have to be back by 4pm tomorrow. Like what? I said 24 hours. That was an easy correction after explaining that I’ve been here for nearly 30 minutes fighting over this process. To beat all this home, this uhaul rep repeatedly said this is why we hate dealing with uhaul. Opening bashing uhaul. This is not someone I would want representing my company in any way shape or form. I highly highly encourage Uhaul to contact me in regards to this experience and this place shouldn’t be used.
DANIEL LThe lady was nice and considerate . Very helpful full the app stinks because they don't call u back .u haul
JULIE FOffer more parking spots for uhauls being returned.
Jacob FSurly front desk agent at check in. Didn't listen
JASON EJanet was extremely extremely helpful and very knowledgeable She made this rental work. She knows her stuff! Thank you
HEIDI KMy order was for a 10 foot truck one way. Never received a call from u haul or text to confirm anything . Got to lakeville and was told I cannot return my truck in Bourne as my reservation stated. Instead I was told it was a local truck and had to be returned to the same location. Why would it be confirmed I could return the truck to Bourne if in fact I couldn’t
Jeremy SI have been waiting for you to put my money's owed to me from you for 4 days and I will be going to my lawyer to get my money back and won't use you guys again! I need someone to call me at 5088407098 Asap
Dean OI was worried reserving online based on prior reviews, but I had no problems. The truck was ready on time and in great shape. When we returned it, the check out process was quick and easy. Just what we needed after a long day moving. I would highly recommend!
Jason BGreat customer service from guy at counter. Will def be back
Michael SThe dealer or agent was very good, easy to work with. But the 15 ft truck I rented was pretty dirty in the back. The cab area was fairly clean but the cup holders were sticky. Otherwise no major issues.
STEPHEN DThey had the truck I needed on very short notice, easy pickup and drop off after hours, clean truck, and the manager was very responsive by text and allowed me to even leave my car there for a few hours while I used the truck. Will absolutely use this location again!
Benjamin TJust keep doing what you are doing. Incredible service
GEORGE M19.95 for the day... Misleading....add ons for every lil thing brought it to over 90 bucks....but that did not bother me as much as the guy behind the counter could not have given a shit about me as a customer....the owner of the business should fire his ass...if he is the owner...uhaul should cancel the franchise agreement
Peter MThe owner of the storage place was very nice and professional. I went there too rent a pick up for a mattress I had to move and I had to rent a 9 footer which was a little over the top for just a mattress but other then that very good experience in lakeville have rented a few times from him he’s a good guy small business owner who’s local
Colin MManager was a stand up guy. Ery professional and helpful. Great customer service and would definitely recommend to friends in need of a truck rental. I rented on a Sunday when business was closed and it couldn't have been any easier to do. 2 thumbs up.
Jason DSamantha was excellent!
Megan CVery nice man at lakeville location who was extremely helpful
Linda WSam/Paul were fantastic to deal with making the process smooth and simple.
Jonathan SVery professional, no issues.
Eugene BGreat place to rent a uhaul !!
James MThe staff was friendly, courteous and very helpful. I would rent from these folks again.
Craig DVery easy convenient
Dianne LPaul is a pleasure to deal with! He went above and beyond to help me with my return.
Valerie MNothing everything was perfect
Donna PPerson I dealt with was not heloful and provided misleading information regarding the cost of the rental.
John BTHE EQUIPMENT WELL MAINTAINED RAN WELL AND DID THE TRICK. WOULD RENT AGAIN.
John ENice place but U-Haul a/c barely worked and major transmission issues but clean truck
Wendy PI called to reserve a van or a truck on Friday. Was told there was a 10 ft available and I wanted to reserve it. Called Monday to confirm and come and get it. Was told there was no truck available until Wednesday the 27th. I wasn’t happy about that! I made sure there was one for the 27th and was able to pick it up Tuesday evening for use Today. It was closing time when I picked it up last night. I was told about checking for anything previously damaged and say so on your website. I waited till I got home, about 20 minutes. But my window of time apparently expired before that. Bottom line is the windshield was filthy outside and something sticky and splashed on the inside. Three sections of the lower dashboard plastic was separated and loose including around the steering column! Also the towing control button panel was hanging out of place. Does anyone check these vehicles when they come back to see if they were cleaned and in good condition? Someone was picking up this one soon after I returned it, and I’m sure in the same condition as I got it! This is unexceptable! I rent your vehicles often but no longer if this is what I’m going to be getting!
STEPHEN Di don,t think you should change a thing it works good the way it is. .........HAPPY CUSTOMER
RAYMOND DU-haul App does not work at ALL. Took almost an hour to check in, the app failed completely upon returning the truck. Also, we had to send our ID over 8 times before they accepted it.... person on the app was very rude to us.
Paul ZNone
Albert DThe woman who helped with my rental was extremely helpful and nice
SUSAN RThe internet site is a little tricky when it comes to checking the box stating something along the lines of “the location not being available.” I was sent to two different locations which I wasn’t too pleased about because I got late start on my move but was comped a 160 miles.
ELLEN MHAVE ASELECTION OF BALL SIZES, AS I NEEDE 1 7/8
ROBERT DFriendly and courtious staff, easy process
Albert DExcellent service & not difficult to drive the 26 ' truck (even though i usually drive a Prius : )...Two different staff members answered all my questions patiently ( i'd never rented a moving truck before : ) and were very helpful !!
NINA BRental process went very smoothly and filled all my needs, friendly and helpful
Albert DEverything went well
CHRISTOPHER JGreat experience ! Paul did a great job with my storage unit as well as the U-haul van. I believe Paul is a great asset to the company. Thank you for making a stressful time quite easy !
KENNETH SVery easy process
JOY TOpen your store earlier. 9am is a little late.
Benjamin HMostly a great experience. Was verbally told my total would be around $70. Final bill was $109. About 58ish percent more than estimated. The truck was clean and ready immediately when we arrived. Other than the mid-estimate a very good experience. Nice people too.
KELLY SHave the truck ready when picked up.
RAYMOND RIf they get the service we just got there is nothing to improve
RAYMOND DShowed up at 3pm and no one on site had no Clue of what to do with vehicle. Banged in doors no answer. Found a drop box and park truck in a space that appeared to be for visitors only to be changed a fee for not dropping off on time. I did not even have vehicle for 8 hours. I would suggest trying a. Other company such as budget
stephanie gThere was a note on the door when I arrived for my appointed pick up time saying “ out for lunch be back around 45 minutes”. “ Around”??? And 45 minutes from WHEN??? My rental was time sensitive. The clerk arrived just as I had arranged an after ours pick up with an agent on the phone. She said she “ didn’t know I was coming “ even though I had a clear reservation. When I returned the vehicle she was out FRONT of the facility smoking and on the phone. I am a business owner and would not want that to be the way my employees reflect my business.
MICHELLE HService and vehicle were excellent.
Scott SEvery thing was ready when I was ready for pick up. The sales person Cheryl was efficient and knew her job. What a good experience Thank You Cheryl.
Paula H