Customer Reviews for Rightspace Storage Londonderry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rightspace Storage Londonderry

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Scott F.
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Customer did not leave a comment.

Colleen B.
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Well you overcharged me for a day $79. I've spoken to Dawn and was forwarded a credit of $39.90 which is wrong and I have not received any credit spoke to them 5 times zero resolution!!

RAYMOND B.
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The customer service at pick up was OUTSTANDING!!

BRUCE T.
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Customer did not leave a comment.

ROLAND G L.
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John S.
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Excellent customer service, Dawn is great at her job.

ESTEBAN D.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

Mahmoud J.
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The only minor issue I experienced was using U-Haul app to scan my own back side of my driver license on my own phone, for some reason did not work, so the clerk had to take a photo using the company's phone. But at the end all the clerks I worked with were very experienced and helpful. Keep up the good work. Mahmoud jabet

Steve M.
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Everything was great especially Ms. Dawn. She is fast and efficient!

Thomas A.
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Not charge for 2 days of rental when it was used for less than 12 hours. Not using u-haul anymore.

Thomas W.
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Everything was excellent!! Dawn at Right Space storage was fantastic!!

ANDREA F.
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The woman we dropped off to was a tremendous help!! Excellent..thank you!

EMERY K.
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Perfect customer service & very friendly... highly recommended that place .

DONNA A.
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Customer did not leave a comment.

Rick L.
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Marius Z.
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Fast and easy process! Great array of equipment available on the small end (9 ft vans)

Troy K.
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Customer did not leave a comment.

Scott S.
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It was so easy to pick up and drop off,loved it

Roger W.
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It wouldn't been helpful to know beforehand that I needed a second form of verification when I picked up the vehicle. That slowed my pickup process down. Other than that, very easy. Returning the vehicle was very easy also, and straightforward. Highly recommend the online service. Thank you.

Louis G.
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Location was optimal with good service. Uhauls online system was dysfuntional. Staff were forced to do personal contact due to over an hour of frustration with the online system. Thanks right space..boo uhaul.

Kevin S.
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The whole “put the same amount of gas back in truck when returning “ is a total scam . I bought gas and returned truck with same amount of gas in it , and they charged me $57 fee for not returning it with same amount . Total scam , it's her word against mine ? There's now accurate way to track it , and she was hostile on the phone when I called about the sneaky charge . Never again will I use uhaul . A thief is a thief !!

Dorothy K.
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Customer did not leave a comment.

Paul R.
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With this new system online check in was extremely slow process. Whoever checks photo ID's is way too critical. It took me 5 phone calls to finally get cleared. Over an hour process cost me more money because I hired a helper to move and he had to wait for all of this to clear before we could start. I'm not a satisfied customer.

Maureen R.
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took too long to get approved via app otherwise good experience, return key box too small for keys, had to put them in the lockbox

John M.
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The service was excellent we see nothing that needs improvement.

Nathan G.
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The guy at the counter was extremely helpful with my situation. He went above and beyond

Rose R.
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Don't charge a thing or the people who work there.

Kenneth K.
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Fix the key dropbox so that keys actually fit thru the slot!

Angela K.
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Nothing, our experience at this location was exemplary.

Francis H.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

Donald M.
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Lisete C.
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Robert H.
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Donald C.
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Clean truck, ran great, easy pickup and drop off.

Laurie N.
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Wonderful experience. We called late, with about 15 minutes to spare and the woman did her best to help us rent her last truck. Pleasant and accommodating. Thanks for a great experience. I'll be sure to let others know if your location.

Gary A.
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Customer did not leave a comment.

Stefan R.
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Dawn Fisher did outstanding customer service. Very helpful and professional.Thank you. Stefan

Gary A.
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Customer did not leave a comment.

CHARLES P.
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was promised to be at mohawk drive in Londonderry but had to x mile to pick up tuck in derry was not planning on that until we arrived at mohawk drive an asked manager there why he had no clue why jose promed me it would be there becuase we rented 2 units there very disaapointing Charles pollinger

David W.
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How about getting your smartphone app to work? It's garbage in current state.

Dennis H.
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Be sure to review web registration pickup location if you have multiple options in your area. We noticed the online pickup site changed when we wrapped up the preregistration. We had to re-edit the registration to restore the site we originally selected.

Michael P.
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Customer did not leave a comment.

Timothy M.
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The women that work at this location are so pleasant. They were very thorough and

John M.
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The manager was great. Very friendly, efficient and courteous. Great local place without a wait

leticia r C.
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Customer did not leave a comment.

Edward I.
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Greg S.
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FREDDIE B.
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Need a better sign - I dropped the truck off after mid-night and I cannot see your street address from the road. I also couldn't tell that it was a UHaul drop-off location (need to include a UHaul Return sign somewhere - big enough to see from the street).

Nancy C.
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She was very negative about U-Haul and the change of location chased us to be behind due to the Londonderry office not opening until 9:30. We had a schedule pick up of 9:00.

Dorothy G.
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Service excellent. Dawn was a delight. She was friendly & professional. Thanks for the great service.

Pauline R.
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Great experience, no problems booking or picking up the vehicle. All went well, will use again.

EDMUND T.
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Customer did not leave a comment.

Barbara D.
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Michael P.
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Richard Z.
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great customer service on the phone and in person. Thanks

Joe C.
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Super service and totally satisfied!!!

Ashley G.
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Customer did not leave a comment.

Gina G.
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Nothing. Customer service was beyond excellent!

Michael B.
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U-Haul has problems with its computer software. It takes a long and very frustrating amount of time to just rent a truck! Also I rented the same 10 foot truck on two different dates. On both dates the truck had dash lights on indicating problems. One problem was related to tire pressure. The U-haul representative was very kind and helpful. She was NOT the problem. The U-haul system IS the problem! Fix it!!!

PAUL P.
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Customer did not leave a comment.

Kathleen M.
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Everything was perfect. I called in the AM and had a truck the same day. Customer service was excellent as well. Very friendly and efficient.

Linda S.
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Customer did not leave a comment.

Joe G.
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Customer did not leave a comment.

caroline M.
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move trucks out front of building

Cherylann L.
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Sorry but not my best experience ! An the time of waiting was horrible

Esteban D.
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Customer did not leave a comment.

Philip G.
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I rented a 10' truck from the Londonderry Road location. Dawn could not have been nicer nor easier to work with. I would most certainly rent from this location again!

Tony G.
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The Rightspace Storage Londonderry staff was courteous and polite. I have not issue with them and would work with them again. But, My whole U-Haul experience was not good.. I booked a truck over a month in advance and it was not ready whey I needed it. .I will be submitting an email complaint directly. (Rightspace Storage was not to blame)

Paul M.
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There wasn't enough space to park the 17' truck we dropped it off. It is a very smash posting lot. It was difficult as well because there was a car parked in the lot.

Charles E.
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Great experince. Very friendly and helpful.

Arthur A.
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Truck was clean. Air conditioning did not work. Did over 300 miles on a hot day. It was unbearable.

Susan S.
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Customer Service over the phone was poor- very rude. Also, online app to check in was very slow & didn't work.

matthew C.
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The people I dealt with were incredibly kind and professional. When I went for the pickup I realized the truck I rented was too small, they were understanding and quick to help me with an upgrade to the next available size. Drop-off also went smoothly. I will gladly use uhaul again when needed. Thank you!

Francis C.
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Customer did not leave a comment.

Bruce K.
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paul D.
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Barbara D.
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Everything went very smoothly - thank you!

Michael L.
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Fantastic Service! Clean Modern truck. I would highly recommend this site.

MICHAEL S.
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Customer did not leave a comment.

Richard R.
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Extremely friendly service. By far the best U-Haul experience I have had.

MIKE S.
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This is a very small location. Not a good place to park a 26' Uhaul truck.

Sally D.
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The women who assisted us was so professional and very efficient. There was not a single snag or any time wasted in the process. We would definitely return.

Kathleen Y.
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The right rear tire was low on air upon pick up. The truck was not swept out, and having the truck 3/4 full is a scam and not appreciated. When in a hurry to get gas on the way back and being unable pump it myself at the station and not having time to access the paper and a very impatient station attendant, I felt forced to fill the tank before returning the truck. I am sure you bank on that or would simply have customers fill the tank as they should receive it, as other companies do I can only guess you have switched to this method in order to use the extra gas the customer often puts in to transport the vehicle locations on the customer dime between use. It is not an appreciated practice.

Robert S.
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Customer did not leave a comment.

Daniel A.
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Customer did not leave a comment.

Edwin H.
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Susan B.
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bob T.
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Customer did not leave a comment.

Craig H.
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The windshield inside was dirty and the wipers did not work very well. So since it was raining, and Dark, it made it difficult to see. Other than that it was fine.

Keith H.
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The people at this rental place are fantastic

Bahman M.
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I have no idea

Bob S.
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I NEED TO GO BACK AND ASK ABOUT THE GAS I PUT BACK IN........I THOUGHT I NEEDED TO FILL IT BACK UP AND SPENT ALMOST $40.......NO WAY I USED THAT MUCH GAS

Kathleen M.
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I like the people there, very nice and especially clean.

kelly R.
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The person at uhaul customer service was rude,

Kathleen Y.
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To U-Haul and not the place I picked up the truck, What is the point of making a reservation for a truck in advance when you clearly have no intention of giving me the sized truck I ordered but do not let me know until it is too late for me to do anything about it. I had to pay more for gas with a larger truck I clearly did not need, and I had to park it taking up two rental spaces for a week because I could not use the usual space at Conference. That was not right.

MICHELLE C.
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They overcharged me for not putting gas in when they never mentioned that!!!! You suck.

jessica S.
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Great service. Above and beyond. Full of helpful info.

CHRISTINE N.
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n/a

No reviews have been submitted for this location.

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