Customer did not leave a comment.Mike D.
Customer Reviews for Rightspace Storage Londonderry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good. Great van. Nice and helpful front desk receptionist. Thank you.Bushra Z.
Easy pick up and drop off.PhillipE M.
Wasn't sure how to return the vanHARRY W.
Customer did not leave a comment.LESLIE M.
This poor rating is a reflection partially in the location and partially on Uhaul. My truck came with a near empty gas tank that cost me $70 to fill to 3/4. I left it with an extra 1/4 more than I started with. The uhaul website crashed 6 times when submitting Information for the early pickup and took me 45min just to get my rental. It then crashes 4 times when dropping the truck off and took me 30mins just to deliver. You then charged me for fuel ($21) even though Uhaul already got an extra 1/4 tank more thanks to me, compared to what I started with.Matthew B.
Customer did not leave a comment.Aline L.
Customer did not leave a comment.Lisa C.
Please make TruckShare work from the app!Marius Z.
The UHaul was parked within inches of two other UHauls and I was given the one directly in the middle of the set of three. The space to back out was barely 23.5 feet. Which left less than a foot to maneuver the vehicle. I had to do a 15 point, then I felt I was stuck so I went inside to ask for assistance. The associate then tried to accomplish a 30 point turn and finally the UHaul was ready to go. She was very friendly and helpful. It was a long process just to pick up a vehicle and they were parked terribly.Tyler P.
Employee at this location was rude and unhelpful. They didn't have the dolly that I had already paid for and he was unwilling to do anything about it. I had to call uhaul myself. Will never go back to this location.Rob E.
Nothing Nicole was awesome to deal with keep up the great workDavid A.
Customer did not leave a comment.Andrew L.
Friendly helpful staffNdebe S.
My rental was way past it's glory days. Suspension was shot Engine needed tune-up. Truck was clean except for the inside windshield was filthy. The main issue was that the rental was way to expensive. It cost me over 200.00 plus 50.00 in fuel for An 8 hr job. Was extremely disappointed at this and will not rent from U-Haul again, nor recommend them to anyone.LEO G.
Customer did not leave a comment.RAYMOND L.
Customer did not leave a comment.JEFFREY A.
Customer did not leave a comment.David B.
Customer did not leave a comment.LISA O.
Customer did not leave a comment.SARA Y.
Customer did not leave a comment.James G.
Dolly wheels were deflated and unusable Location processing feature on app during checkout was malfunctioning. Spent 30 minutes trying to check out before giving up. Hopefully others don't experience this.Kevin W.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.BRANDI J.
The truck ran great and was easy to dive. I like the zero contact rental process. I had to extend the drop off time by 3 hours and that was easy to do too.Michael D.
The folks a the location were first rate, but the online system from U Haul was atrocious. I mean, start with asking for elements that I should have know to prepare prior to leaving the appointment setting app. No response from Chat for 15 minutes at a time and never offering a reasonable answer. Took over 45 minutes to get my vehicle, and then only because John at the Storage Locker found a way. I missed my ferry and extended my day by 2 full hours.Vito F.
The online check in app was a complete failure, the woman at the counter was outstanding.Edward S.
Customer did not leave a comment.ESAU S.
Dawn was amazing! We were extremely happy with the service she provided! Would definitely recommend and use this location again. Thank you, Dawn, for making this rental so pleasant!MICHAEL P.
The woman at the Londonderry, NH location was rude beyond belief. She said there was no room to leave 2 26 foot trucks there even though we had that location as the drop off location.Ray W.
Everything was great. New moving and storage go-to spot!WILLIAM D.
Customer did not leave a comment.Ryan G.
Very friendly.Brenda B.
I showed up for my rental and no one was there and there were no instructions. After calling Uhaul they told me that they didn't know where they were and I had to check it out on my phone. Which would be fine, but the location does not have wifi so it kept dropping off during the process. And, the person working there drove by me when I was waiting for the truck - no help, no explanation and then when I went to drop it off - there were two of them there! No help, no explanation. Never again at this location! So rude.David D.
Nothing it was the best there is.DEBORAH C.
Called Dawn when my storage location had no vans. She was accommodating with great service! Thanks, Tracey O.TRACEY O.
The lady working Saturday April 3 in Derry NH was professional, polite, and efficient. A++ would be the grade for her and I wish I got her name to give to you but moving is exhausting so I was so I tired I did not write it down. But please send them my appreciation. Mark Lambert 33 Kimberly Drive South Hadley MA 01075MARK L.
Customer did not leave a comment.nathan K.
My customer service provider was excellent. But, i only had the van for 2 hours and rove 44 miles and the refill cost me 6 gallons of gas, ~$18.00. That's 7.3 mpg, which is terrible. What started out as $19.99 and 0.79 per mile, quickly turned into a near $100.00 ordeal. Although the vendor and the rep. were great, it would be hard for me to repeat as a customer with UHaul trucks and will try to explore more economic options, perhaps trailer, since their fleet is way behind on technology and reasonable cost of operation.AFSHIN A.
Customer did not leave a comment.Paul Z.
Customer did not leave a comment.Scott F.
Well you overcharged me for a day $79. I've spoken to Dawn and was forwarded a credit of $39.90 which is wrong and I have not received any credit spoke to them 5 times zero resolution!!Colleen B.
The customer service at pick up was OUTSTANDING!!RAYMOND B.
Customer did not leave a comment.BRUCE T.
Customer did not leave a comment.ROLAND G L.
Excellent customer service, Dawn is great at her job.John S.
Customer did not leave a comment.ESTEBAN D.
Customer did not leave a comment.Michael D.
The only minor issue I experienced was using U-Haul app to scan my own back side of my driver license on my own phone, for some reason did not work, so the clerk had to take a photo using the company's phone. But at the end all the clerks I worked with were very experienced and helpful. Keep up the good work. Mahmoud jabetMahmoud J.
Everything was great especially Ms. Dawn. She is fast and efficient!Steve M.
Not charge for 2 days of rental when it was used for less than 12 hours. Not using u-haul anymore.Thomas A.
Everything was excellent!! Dawn at Right Space storage was fantastic!!Thomas W.
The woman we dropped off to was a tremendous help!! Excellent..thank you!ANDREA F.
Perfect customer service & very friendly... highly recommended that place .EMERY K.
Customer did not leave a comment.DONNA A.
Customer did not leave a comment.Rick L.
Fast and easy process! Great array of equipment available on the small end (9 ft vans)Marius Z.
Customer did not leave a comment.Troy K.
It was so easy to pick up and drop off,loved itScott S.
It wouldn't been helpful to know beforehand that I needed a second form of verification when I picked up the vehicle. That slowed my pickup process down. Other than that, very easy. Returning the vehicle was very easy also, and straightforward. Highly recommend the online service. Thank you.Roger W.
Location was optimal with good service. Uhauls online system was dysfuntional. Staff were forced to do personal contact due to over an hour of frustration with the online system. Thanks right space..boo uhaul.Louis G.
The whole â€œput the same amount of gas back in truck when returning â€œ is a total scam . I bought gas and returned truck with same amount of gas in it , and they charged me $57 fee for not returning it with same amount . Total scam , it's her word against mine ? There's now accurate way to track it , and she was hostile on the phone when I called about the sneaky charge . Never again will I use uhaul . A thief is a thief !!Kevin S.
Customer did not leave a comment.Dorothy K.
With this new system online check in was extremely slow process. Whoever checks photo ID's is way too critical. It took me 5 phone calls to finally get cleared. Over an hour process cost me more money because I hired a helper to move and he had to wait for all of this to clear before we could start. I'm not a satisfied customer.Paul R.
took too long to get approved via app otherwise good experience, return key box too small for keys, had to put them in the lockboxMaureen R.
The service was excellent we see nothing that needs improvement.John M.
The guy at the counter was extremely helpful with my situation. He went above and beyondNathan G.
Don't charge a thing or the people who work there.Rose R.
Fix the key dropbox so that keys actually fit thru the slot!Kenneth K.
Nothing, our experience at this location was exemplary.Angela K.
Customer did not leave a comment.Francis H.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Lisete C.
Customer did not leave a comment.Robert H.
Clean truck, ran great, easy pickup and drop off.Donald C.
Wonderful experience. We called late, with about 15 minutes to spare and the woman did her best to help us rent her last truck. Pleasant and accommodating. Thanks for a great experience. I'll be sure to let others know if your location.Laurie N.
Customer did not leave a comment.Gary A.
Dawn Fisher did outstanding customer service. Very helpful and professional.Thank you. StefanStefan R.
Customer did not leave a comment.Gary A.
was promised to be at mohawk drive in Londonderry but had to x mile to pick up tuck in derry was not planning on that until we arrived at mohawk drive an asked manager there why he had no clue why jose promed me it would be there becuase we rented 2 units there very disaapointing Charles pollingerCHARLES P.
How about getting your smartphone app to work? It's garbage in current state.David W.
Be sure to review web registration pickup location if you have multiple options in your area. We noticed the online pickup site changed when we wrapped up the preregistration. We had to re-edit the registration to restore the site we originally selected.Dennis H.
Customer did not leave a comment.Michael P.
The women that work at this location are so pleasant. They were very thorough andTimothy M.
The manager was great. Very friendly, efficient and courteous. Great local place without a waitJohn M.
Customer did not leave a comment.leticia r C.
Customer did not leave a comment.Edward I.
Customer did not leave a comment.Greg S.
Need a better sign - I dropped the truck off after mid-night and I cannot see your street address from the road. I also couldn't tell that it was a UHaul drop-off location (need to include a UHaul Return sign somewhere - big enough to see from the street).FREDDIE B.
She was very negative about U-Haul and the change of location chased us to be behind due to the Londonderry office not opening until 9:30. We had a schedule pick up of 9:00.Nancy C.
Service excellent. Dawn was a delight. She was friendly & professional. Thanks for the great service.Dorothy G.
Great experience, no problems booking or picking up the vehicle. All went well, will use again.Pauline R.
Customer did not leave a comment.EDMUND T.
Customer did not leave a comment.Barbara D.
Customer did not leave a comment.Michael P.
great customer service on the phone and in person. ThanksRichard Z.
Super service and totally satisfied!!!Joe C.
Customer did not leave a comment.Ashley G.