Not renting trucks with a full tank of gas is a joke and will keep me from ever renting from UHaul again, which is too bad, as both locations were great. But guess what? I'm not up for playing "let me try to guess how much is half a tank" when I'm filling prior to returning...especially with gas prices what they are, You are scamming people with this. Nobody is going to correctly guess a half tank of gas. You're going to be under, or you're going to be over...and either UHaul is going to make you pay for returning less than you should have, or they're going to benefit from the free gas you just gave them for going over. Get it together, UHaul. Times are tough, we don't need you out here straight up scamming people.Mathew B.
Customer Reviews for RightSpace Storage Wakefield
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady there was kind and welcoming. Super helpful. 10/10 would go 17 miles out of my way for this location again!james T.
Customer did not leave a comment.WAYNE F.
Customer did not leave a comment.Wayne R.
Customer did not leave a comment.DEBRA A.
I had to wait over one hour to pick up the truck and it wasn't the size that I had reserved days in advance!Clarence N.
Very easy drop off experience. Thanks!Thomas F.
Customer did not leave a comment.LAUREN W.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Maria F.
I was happy with everything, it was a pricey day for me for the truck and storage rental, but I'm glad I was able to move my belongings. Thank you for the great service. All the ladies are very nice.MELINDA F.
That could not have been more helpful.James S.
Nothing. The person at the desk was very friendly very helpful and very pleasant the truck was perfect for what we needed. Got great mileage and was in fantastic conditionJohn B.
Customer did not leave a comment.Christopher V.
I liked the ease of dropping truck off and dropping keys in slot.Tanya S.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.EDWARD B.
The engine light was on and the process for the rental took way longer. I was there over an hour. I was also charged 2 times for different amounts.Raven M.
Customer did not leave a comment.Erin D.
I was very happy with the truck and how it drove. It was plenty big for us and was especially very clean. Thank you.deborah H.
Customer did not leave a comment.ELISABETH L.
Make the online check in faster and easier and be more transparent about extra fees. I prepaid, swept out the truck, refilled with gas and still got charged extra (I believe for mileage, and I disclosed exactly where I was going). I feel I was way over charged for this service.ELIZA W.
The location was inconvenient and not at all even close to where we had originally reserved the truck...TWICE! However, the people who work for the storage company were wonderful. They were friendly and understanding of the HELL the UHaul company had put me through.LISA W.
Customer did not leave a comment.Wesley H.
But new Windshield wipers onROSE M B.
Customer did not leave a comment.John P.
Always have the unit full of gas .... very hard to put gas in a vehicle which is showing 5/8 of a tank when you bring it back. If it was full then you would just fill until it shuts off and you're done. Bad policy for U haul to not have vehicles on full when picking up.DAVID S.
Customer did not leave a comment.Sharon B.
Customer did not leave a comment.David B.
Customer did not leave a comment.Michael G.
I picked up and dropped of on a Sunday. Would be a bit easier for us non technical folks if we could speak to a person. All in all, we got through it fine.Thomas C.
After going through all steps to rent truck using phone, had keys in hand and got error code. Nightmare! Took almost half hour. Returned keys in dropbox, thought would get email of final charge and receipt. Nothing! Still don't know final charge but get this surveyDAVID S.
Customer did not leave a comment.JEFFREY D.
the drop off location was closed, so it was just a drop-off only.Randall M.
Customer did not leave a comment.Joseph S.
Service was great no need.Paul F.
Everything was easy as could be, and the staff at â€˜â€˜tis location was over the top in knowledge and customer service, greatly appreciated in a nice small townGARY L.
Though I didn't rent one, I noticed that the trucks were all still covered in snow and plowed in by snow banks though the storm had been over for over 36 hours. The appliance dolly I rented had been abused and did not work properly as the tensioning handle was bent and would go past the point where it is supposed to stop. Service was friendly, though quite a bit slower than the uhaul I usually go to. Seemed like the computer might need an upgrade...Seth M.
Customer did not leave a comment.Donald D.
Everything went fine, I should have checked the mileage fees though, was surprised that I paid $50 for 52 miles, otherwise, it was great.Gary K.
Customer did not leave a comment.Lance D.
Customer did not leave a comment.BOB O.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Peter W.
No problems and the process was easyjohn P.
I can't say enough good things about Uhaul in Rochester,the man Chris who works there was amazing!.Very nice and so helpful in a already stressful situation it was so nice to have great customer service..Thank you very much!!christina R.
Cheri was so helpful and professional...we are very happy to use them again..Kristina R.
Customer did not leave a comment.John P.
Customer did not leave a comment.sheila B.
all goodRobert S.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.John L.
Customer did not leave a comment.Roy C.
Customer did not leave a comment.JOE M.
Customer did not leave a comment.Carl B.
Everything with the location and the representative working there were Excellent. The only thing that was wrong was if you bring it back with more fuel in it than what you started out with they wont help to reimburse you the difference BUT if you bring it back with less than what you started out with they charge you TWICE as much the fuel cost to make up the difference. 6 hour rental cost was over $400.00, NOT worth it!!!Ted T.
Customer did not leave a comment.Jason B.
Have trailers at the locations the custom requests rather than another location. But otherwise this location was excellent! Thank you.Christopher E.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.LAURA R.
Customer did not leave a comment.Michael G.
Trailer was frozen to the ground and was handed a a iron bar and told to go chip it outTIm L.
Convenient location.Andrei G.
Very personable interaction on the phone.BEAU A.
Customer did not leave a comment.Elizabeth A.
Customer did not leave a comment.Mario G.
Customer did not leave a comment.Cheryl K.
Great drop off for future use.Stuart F.
Customer did not leave a comment.Josh L.
They were very helpful and accommodatingJOANNA B.
I reserved a 15 foot truck 3 weeks before my move. Two days before my move U haul called me and told me there was only a 10 foot truck available unless I wanted to drive an hour away from my home to pick up a 15 foot truck. I was NOT HAPPY with this experience!!! This was not acceptable, and what is the point of a reservation if you can't follow through on what the customer needs? I will use another company next time. You have one job, and that is to provide the customer with what they reserve. You made my move a stressful hassle.Kellie A.
Customer did not leave a comment.walter K.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Brynn J.
Online and in person service were a pleasureCharles P.
Did not offer refund after complaints were madeJeffrey T.
Customer did not leave a comment.Bob K.
Your price was way to high I only used it a few hours not worth it never againMaryann S.
Customer did not leave a comment.Paulina M.
Very friendly and accommodating people - it was a good experience.debra B.
Cheri was wonderful and went above and beyond in every way. Highly recommend!Lianne L.
Customer did not leave a comment.PAUL C.
quick, friendly atmosphere.peter C.
For same reason as aboveSabin B.
Staff was especially helpful.Peter J.
Truck reeked of cigarettsMICHAEL A.
Customer did not leave a comment.richard A.
Excellent Service, knowledgeable manager, and convenient location. Highly recommended.richard A.
Everything went well!Stephen G.
Customer did not leave a comment.CATHY G.
Include rented dollies when ordered or tell the renter you don't have it. You don't just leave someone hanging. Worst experience ever. I don't think I'll be using uhaul againShawna M.
Customer did not leave a comment.Kathy R.
Customer did not leave a comment.Ron R.
Nothing! Everything worked out great!Robert M.
Very unhappy with Uhaul in Rochester NH! I requested a 26 foot truck for 5 days with pick up and drop off at the 1683 White Mountain Hwy Wakefield NH. I received a call from Ann in Rochester the day before pickup asking if I could return the truck to Rochester which I agreed to do. Here is where I am disappointed. I only used the truck for two of the five days requested but I was charged for the full five days and told that they could not reimburse me for the three days not needed because I was a "one way" customer and dropped the truck up in Rochester. This pisses me off since the only reason that I was a "one way" customer was because Ann asked for a favor of me to return the truck to Rochester which was out of my way! I only used the truck for 51 miles and feel that Uhaul has cheated me out of $120 for the early turn in!Charles A.
Customer did not leave a comment.Ted T.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.DZEVAD I.
Customer did not leave a comment.Jerry F.
Customer did not leave a comment.Kris C.