When I booked online, I chose in-person check-in. It was mentioned that the manager of this location is available until 16:45. However, when I went there, there was a note on the door that they had moved. There was a phone number on the note, but it was wrong. Eventually, I had no choice but to download the app and doing all the steps I had completed before on the app. Finally, I needed to chat with customer service to be able to locate the key. The vehicle was not clean, but I cleaned it as I did not want my belongings to become dirty. It took me a lot of extra time to complete this, more than half an hour, and experience a lot of stress. Very bad experience with this location.
Amir R
Customer Reviews for Rinawi Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman here was very friendly and helpful. He did a fantastic job. What wasn’t his fault but was the fault of U-Haul was the process to rent was extremely slow and difficult. The app wasn’t working right and he had a lot of issues with it. So that was a very big problem and disappointment on your end.
Jarrett M