Agent was great , on both ends ( pick up and drop off) truck was in rough shape. I am displeased with having to go to a pickup site that was further away than the original site I made reservations at and was called less than 24 hours before pickup , already had hotel reservations at the original site so I felt that U-Haul wasted both my time and money because of the added distance to pickup and it was to late to change anything so I feel I was Thames advantage of ( U-Haul had me over a barrel) so not happy with your process or my experience.
Eric H
Customer Reviews for Ringleys Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work
TIMOTHY ANo improvement
RONALD GThe folks at Ringleys are great! They were very accommodating and helpful. Thank you!
Craig DNothing. Great experience.
GERARD JAnother perfect experience. Provider could not have been more helpful or patient.
GERARD JExcellent customer service
DAVID AThe customer service rep on the phone treated me incompetent to the location when I asked a question. “It’s only 8 miles” which was more than 8 miles from where I had asked to pick it up at, 25-35 minutes drive one way in the opposite direction of where I was needing it. I arrived 10 minutes early for pick up in case the store had customers and to start the check out process. The system caused delays and the cashiers had other customers behind me who they checked out while I was forced to wait it out. I was told I could drop the truck off in Harrison at the in town UHaul store “Shop N Go”. The check out time took 40 minutes past my contract and caused me to be late getting to my noon appointment to get my belongings. This store location is in a phone dead zone and there is no signal so any text or email communications did not come through for over 30 minutes. After I was finished I took it back to “Shop N Go” where I was told I could drop it off. That process took 25 minutes. Later while trying to put my stuff in the house I received a call I would be charged $200 for dropping it off at a different UHaul store. So I had to stop what I was doing and pick it up and take it 35 minutes to the original location.
Stacey ARingley Lake George Drop off location was great.
Lou R