Customer Reviews for Rio Estrella Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rio Estrella Storage Solutions

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Darrell R. on

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Excellent job by all

Louis M. on

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Customer did not leave a comment.

Diane M. on

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Alexandria W. on

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Very poor customer service charged for 2 days and only rented it for 4 hours. Took over an hour to rent it.

Ronald M. on

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This Uhaul facility is maintained very professionally and wouldn't change anything about it. I highly recommend this location. Great staff?

Jimmy M. on

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David K. on

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Alexandro D. on

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My husband and I move a lot. We always use this specific U-Haul place because of the friendly staff and clean trucks!!!!

Esmeralda M. on

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tried to charge me for 9,000 miles. Its literally not possible to travel that distance in 24 hours

Theodore B. on

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Melvin N. on

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ERIKA R. on

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Awesome service , clean & friendly

Felicia M. on

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Pickup/Dropoff process quick with no hassle. Couple very nice and friendly. Will use again if needed. Highly recommend.

Deatana B. on

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Tammy R. on

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Blake M. on

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The next time someone comes in with equipment malfunction, please make their lives easier by loaning them another vehicle for 20 minutes to allow them to drop off a final small amount of items, especially since they still had 30 minutes of their rental remaining. Also, don't insult the customer by telling them they are not qualified to "diagnose" the vehicle faults when the vehicle insult was flashing warnings signs. And also, if you tell the customer to call roadside assistance, provide with the the correct number. And also, roadside assistance is a joke through phone or website. so don't even refer them to roadside assistance in the first place.

Kevin Matthew P. on

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Customer did not leave a comment.

Judy S. on

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The couple than runs the location are so very nice and helpful.

Sicilia G. on

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Byron J. on

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When using the online app to pick up a truck, it would be helpful if a notice could be added to let people know that the verification process can take up to 15 minutes or longer.

Brian H. on

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Customer did not leave a comment.

ROBERT G. on

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The folks were polite and friendly.

Mike O. on

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Your truck was reported stolen and I wasted an hour and a half dealing with Avondale police, and the embarrassment I endured in front of my condo was beyond disbelief.

FULGENCIO V. on

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Great people and great service

Steven T. on

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The experience was excellent

David H. on

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Painless process. Will definitely use this location for all future needs.

Jason M. on

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The only complaint was message told me to pick up in business lot when it was parked at storage unit.

Eugene P. on

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Customer did not leave a comment.

David O. on

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The online system is tereible. My reservation was cancelled and incorrect costing me more money bc they couldn't change it at the pick up location. They couldn't change the resevation that was active for fear of losing the rental truck to someone else or not being abke to assign it to me. This eeror cost me an additional $50. I don't expect to hear back from anyone and I bet tgis goes unread.

Dwayne A. on

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Customer did not leave a comment.

Stephen W. on

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The whole reservation process was confusing, especially since the store is only open certain hours but online it said I could pick up at any time. I didn’t understand about the Mobile drop off and pick up. It was also confusing that I couldn’t reserve more than 24 hours at a time,

Michael Y. on

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Customer did not leave a comment.