Customer did not leave a comment.erica Q.
Customer Reviews for Rio Estrella Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience I had there personally, was great! Loopy, The lady at the front was absolutely pleasant. Her husband, was a pleasure as well. I can't really see anything that could be improved for now.JEFFREY J.
Customer did not leave a comment.Lindsay H.
Customer did not leave a comment.MARK W.
Moving can be a source of worry and anxiety and sanctioned theft. Well having said that, getting Uhaul along with their helpers was one of the best decisions we made, and it was entirely affordable. Highly recommend for a stress free move!BRIAN S.
Very nice people Knowledgeable and quick and very clean facility truck ran goodMALIK M.
Customer did not leave a comment.MARTHA S.
Excellent customer service.Jeffrey S.
I have full coverage auto insurance that covers rental of ANY vehicle. I have used said insurance in the past with Uhaul. The person behind the counter would not rent to me unless I purchased insurance I didn't need. I was in a bind and needed the truck for an emergency situation so I felt victimized by the experience. I will continue to use Uhaul in the future when the need arises. But not from that location.Brian K.
Informed me about breaks issue, not KoolAlluston K.
Staff were friendly and very helpful. Set me up for success.ROBERT J.
It was close when I drove the truckLUCIO P.
The truck was received with a check engine light ignited.ROY M.
Customer did not leave a comment.Debreena M.
Customer did not leave a comment.JOSE D.
Customer did not leave a comment.SANTIAGO C.
Customer did not leave a comment.Barbara L.
Stop charging for insurance when it is declinedERIC H.
Customer did not leave a comment.Dawn J.
Customer did not leave a comment.EDNA B.
Customer did not leave a comment.GORDON G.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.GUSTAVO O.
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.Irene M.
You need to offer a training video customers can watch prior to their pick up day. It was intimidating for a first time user.Thomas S.
lock is missing wheres my free lock?Victor F.
Fred and his wife were great, customer service was great friendly, had everything ready when I got there. Great people. Thank you for all you do.THOMAS M.
Owners are great helpful and very very freindlyCYNTHIA P.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.ANNE T.
The parking lot location is big, why are the trucks parked right next to the ditch where is a hazard to get to the back of the truck. Also there is no light in the spot.Alicia C.
Thank you for the great service.Eric O.
Customer did not leave a comment.Mark M.
A great team! Both were very friendly and informative. I was in and out in no timeRichard M.
Nothing. Very friendly business associatesJames S.
I'm very pleased with the lady who helped me out in her site she was the best!!!!Lewis B.
Customer did not leave a comment.Amanullah M.
Customer did not leave a comment.Trevor H.
Customer did not leave a comment.Yvette W.
You should really be more informative about the process of online checking in. Even the desk attendant could not help me and my reservation, on your end, was not completely properly. Took two phone calls and an hour to figure it out!!! The First Lady was not helpful, Ronnie, on the second call, was. This was a bad tech experience.Ramona V.
Why the need to upload my drivers license? Why can't I just hand it over to the receptionist? Some people do not have the technological equipment or knowledge to do this.Anthony V.
The only concern I have that was difficult was the night drop return & process. I kept having issues and it was very dark in the area.Leah W.
I had to pay an extra $12.12 because I went over In miles but I feel like I should get a refund for that because I over filled the gas tank when I returned it...Shaquella S.
Customer did not leave a comment.Christina I.
Online process made check in go a quick and easy.Joe V.
Fred and the group at Rio Estrella are the best! In regard to the truck, us vertically challenged folks, I lie and say I'm 5'2â€, have a bit of a time getting in and out of the cab. It would be nice if you had pull out steps to help us get in easier. The drive was beautiful, very comfortable and great visibility. Thanks!Judy S.
Tony at this locations provided remarkable customer service! Made a big day for moving off to a great start!Chelsea K.
Customer did not leave a comment.Tyler L.
Increase amount of customer service reps... train off site how to use vip certificates when system is down, increase system capacity.... telephone system could not take all the customers that had problems and Continue working on fine tuning cause there are too many people reaching out to customer service, at the same time, especially on weekends, Not even your site uhaul Reps could get through on Saturday.Tanya L.
Customer did not leave a comment.Marcella B.
Lupe and Her husband really nice people. explained policies and procedures. Very friendly ! I wish parking area was bigger. I wish U-haul corporation would give a credit if you put too much gas in the vehicle--wasted $15.00 in gas. I couldn't see the gauge.Sara D.
I felted welcomed and well taken care of!Alicia F.
Great customer service and accommodated my last minute request for a vehicle.Gerard W.
The most horrible unprofessional service starting with the dealer rep who assisted with reservation, to Fred the manager, to Daniel Tennyson the area manager. Also this form was sent in Spanish and my primary language is English. This location is a fraud. I was charge for an additional 61 miles, with the truck being returned at 5:30 pm 11/29 yet the contract states 11/30 at 11:07am so o was incorrectly charged for an additional day and for in correct fuel amount. Issues with the app. This location is a complete fraud and should be shut down and new management hired. I will reach out to corporate offices until I receive a satisfactory response and a complete office investigation done on the location and it's staff. Complete fraudsJessica M.
Good Job.Marco V.
Customer did not leave a comment.Aaron S.
Customer did not leave a comment.Colleen W.
Customer did not leave a comment.Tracie R.
The speedometer is showing at least 4 mph faster than your going. So that adds more mileage then what you are driving. At .79 a mile that adds up fast. When I mentioned it she stated "well at least you will not get a speeding ticket".Mike A.
Customer did not leave a comment.Matt T.
The owners where very nice. But the uhaul smelled very bad and was very dirty! To the point we had to hold our breath to upload our things.Mary W.
Cleanest and nicest rental I've ever usedThomas K.
Customer did not leave a comment.David F.
Customer did not leave a comment.James H.
Great customer service very friendlyCorey H.
The person that waited on us was very polite, informative and helpful. No Improvements needed for her. We started at the west valley location but it was unsuccessful and frustrating as it was all supposed to be via phone but did not go well. So happy we were redirected to Rio Estrella.Judi S.
Best staff that I've ever had the pleasure of working with, I felt very welcomed from the moment I walked in the door. Very respectful and treated me and my 4 year old son like family... I can't think of a single improvement that would be necessary. Thank you!Patrick C.
I have rented at this location TWICE in the past month and the lady at the front desk (Lupe) is rude and not friendly; in addition I have called on the telephone to make a reservation and experienced the same rude tone. Recently, I had the pleasure of dealing with the older gentleman and that experience was much better. However, going forward I will not rent at this location due to Lupe's rude demeanor.Dacia P.
The lady I picked up the truck from was rude. She could use some customer service training.Elza M.
Customer did not leave a comment.Josie H.
Be honest and fair with customers. I have been a customer for over 10 years and I have several friends and family who have also used this location. We will never again after this last experience. I was treated awful and accused of not refilling the fuel when I actually did and have receipts also. I will tell everyone I know not to use Rio Estrella services.Natasha H.
My reservation was set many days in advance the pick up location was changed the day before pickup which added miles, then the prices I was told were way off from what was "IN THE SYSTEM" which created a problems, so I was told to call customer service no problem so I thought it took me 2 1/2 hrs,4 CS reps and cancellation of my original reservation to straighten out the price difference issues it eventually got straightened out. But the husband & wife team at Rio Estrella Storage Solutions were Amazing. I would definitely use and recommend that location to anyone who is in need of services of the sort. even with me being frustrated and impatient they were genuinely professional from start to finish they never broke character they kept the same energy throughout much respect to the Mr & Mrs for being patient and understanding with me .. They need to be recognized they really do.Cornelia H.
It was goodJavier G.
Customer did not leave a comment.Michelle B.
Location was closed. Uhaul app would not work. The dealers were not the problem !!! Uhaul call center made this day miserable ! Thanks for hanging up on us !! We will use Budget next time .......I would rather burn my items then ever use Uhaul again !!!!Adrian P.
I wish there was a rear ramp on the unit.William B.
Customer did not leave a comment.William S.
Excellent job by allDarrell R.
Customer did not leave a comment.Louis M.
Customer did not leave a comment.Diane M.
Very poor customer service charged for 2 days and only rented it for 4 hours. Took over an hour to rent it.Alexandria W.
This Uhaul facility is maintained very professionally and wouldn't change anything about it. I highly recommend this location. Great staff?Ronald M.
Customer did not leave a comment.Jimmy M.
Customer did not leave a comment.David K.
My husband and I move a lot. We always use this specific U-Haul place because of the friendly staff and clean trucks!!!!Alexandro D.
tried to charge me for 9,000 miles. Its literally not possible to travel that distance in 24 hoursEsmeralda M.
Customer did not leave a comment.Theodore B.
Customer did not leave a comment.Melvin N.
Awesome service , clean & friendlyERIKA R.
Pickup/Dropoff process quick with no hassle. Couple very nice and friendly. Will use again if needed. Highly recommend.Felicia M.
Customer did not leave a comment.Deatana B.
Customer did not leave a comment.Tammy R.
The next time someone comes in with equipment malfunction, please make their lives easier by loaning them another vehicle for 20 minutes to allow them to drop off a final small amount of items, especially since they still had 30 minutes of their rental remaining. Also, don't insult the customer by telling them they are not qualified to "diagnose" the vehicle faults when the vehicle insult was flashing warnings signs. And also, if you tell the customer to call roadside assistance, provide with the the correct number. And also, roadside assistance is a joke through phone or website. so don't even refer them to roadside assistance in the first place.Blake M.
Customer did not leave a comment.Kevin Matthew P.
The couple than runs the location are so very nice and helpful.Judy S.
Customer did not leave a comment.Sicilia G.
When using the online app to pick up a truck, it would be helpful if a notice could be added to let people know that the verification process can take up to 15 minutes or longer.Byron J.
Customer did not leave a comment.Brian H.
The folks were polite and friendly.ROBERT G.