Customer Reviews for Rio Estrella Storage Solutions
(U-Haul Neighborhood Dealer)

Rating:

5.0

Would be nice if red homeless or nasty people dropping HUGE dummy s in n the toilet to flood and brake it……..Unbelievable

Rating:

1.0

They do not explain everything thoroughly how they are supposed to then they tried to switch up the numbers, and if I didn’t say anything about my numbers, they wouldn’t have brought it to my attention or even thought about checking the numbers for accuracy. The lady on the phone had an attitude because I was asking for more thoroughly information about why the total was what it was.

Rating:

5.0

The owners were awesome to work with.

Rating:

5.0

Was in a pinch but the location was so close it made things much more easier. I forgot the same of the associate that helped me but she was so helpful. Thank you

Rating:

4.0

The customer service was excellent, they were friendly and nice to talk to.

Rating:

4.0

Acceleration issue with the truck

Rating:

2.0

Got the haul just fine but they accused me of stealing their dolly and they never gave me one. The man there, harassed me told me that he was going to report me. I didn’t steal anything. I brought the U-Haul from my truck

Rating:

3.0

This was a in town rental, advertised as 19.95 for 24, hrs. I’ve never had a in town/in state U-Haul charge mileage. So $19.95 + tax turned into $100+ for less than 24 hrs. Unfortunately, my friend needed it that day and we didn’t have a choice. What an advertising ripoff! Still have businesses that want to get every penny they can. The truck was filthy, rattling, and a rougher ride than usual. I will not be using this location ever again. Not so friendly either! Don’t dare ask a question

Rating:

1.0

The customer service was very poor the lady is very rude she doesn't know how to talk to people

Rating:

1.0

signed off on a 34$ rental to use for one hour, suprise credit card charge for 74$

Rating:

2.0

Learn some customer service skills. Poor attitudes and unprofessionalism is the quickest way to competitors.

Rating:

3.0

The brakes need maintenance

Rating:

4.0

Different people from pick up to return which was great as they had communicated to each other the concerns and differences in charges that I’ll have to recheck if it was fixed. Super nice staff though!

Rating:

5.0

Overall, I got the customer service that helped.I needed the truck.I needed the storage.I needed when I hear it so so they're doing a hundred in my experience

Rating:

5.0

This location was absolutely on point. The Uhaul ran smooth and you can tell they really take pride in maintaining their vehicles. Loopy and her husband were cool and made the experience even better. Thank you!

Rating:

5.0

Courteous and professional staff and services.

Rating:

5.0

All good

Rating:

2.0

Customer service could've been better. Paid for an appliance dolly that I never received and wasn't refunded. Insurance was added to my tab after I opted out of it. I also was charged for gas after filling the tank Past where it was when I picked it up. I'm still trying to figure out how my estimated total increased by $30 after driving less miles than estimated. I paid $40 a month ago for almost the exact trip I paid $70 for yesterday. The only difference being this location was actually closer to me and my storage than a month ago.

Rating:

2.0

Upon pick up the agent did not notify me of the 3 dolly’s that were on the truck that I did not reserve but I was still charged for. He asked me to start the trucks and check the mileage & fuel. Handed me the slip for signature and said I was good to go. On the paperwork the agent had annotated an additional dolly that was not on the truck which had to be sorted out at drop off. There was also a crack in the windshield that was there on pick up and not annotated in the contract. Over all it felt like a slimy experience. I’ll probably go with Penske on my next military move in 3 years.

Rating:

5.0

Super friendly people easy access!!!!

Rating:

2.0

Lady and man at front desk were friendly at first by when I asked if they needed my confirmation number things started to change She told. I much have the truck back by 4:45pm because they closed at that time. I rented the on phone call 1130am to 9;00pm. The phone talk with on phone sent to that location Elise Felix Jr Way not knowing they closed at 5;00pm. When we returned the truck both operators were very rude and try to charge more money. We did take a photo of gas tank number and mileage before we left with truck. They said we have to go by they computer says. We told them that we have photos. You numbers do not match. She told us will email or send a receipt. We told her no we would like one now.Both employees were not able to control there faces we showed are photos. When we were leaving another customer looked very upset also. Very disappointed.

Rating:

5.0

Uhaul needs to provide better customer service so the dealers don't have to be subjected to verbal abuse. I ordered a truck and trailer combo, giving Uhaul PLENTY of time to have them together. Uhaul failed. I picked up my truck at one facility and had to drive an additional 25 miles to pickup the car dolly. I don't work for Uhaul. Why did I have to do y'all's job picking up my truck/car dolly?

Rating:

5.0

The staff was beyond awesome; she helped us easily and was pleasant to work with.

Rating:

5.0

Very happy with the timely manner in which we were taken care of. I will rent from here again if I need to rent a truck again.

Rating:

3.0

Still waiting on my refund from the $ that was put on hold.

Rating:

1.0

Not priced as advertised, didn't include mileage and alot of hidden fees. Self service didn't work and the stupid workers there didn't want to help with self service help.

Rating:

5.0

No need to change anything everything is okay

Rating:

5.0

It was easy to reserve with Rio Estrella! Very friendly and very helpful! If I ever need another U-Haul, I'm going here!

Rating:

5.0

The gal at the front desk was very nice + professional. She explained the rates + contract to me perfectly. I appreciate the great customer service. Super affordable rates too!

Rating:

5.0

The front office staff was amazing. Great Halloween decorations!!

Rating:

3.0

I returned the truck almost on empty like I was told, but when I got here they said I needed at least 1/4 gas. That totally is the opposite of what I was told and they changed me $53 for gas. I was not happy. Not good customer service miss leading the customer.

Rating:

5.0

The receptionist was awesome! She was very helpful and patient with us first timers at uhaul. She help us with every single step until we checked out.

Rating:

5.0

Clean easy

Rating:

5.0

Very friendly staff

Rating:

1.0

Terrible experience. Move was delayed to due system outage but other people were allowed their trucks. The store owners were rude and condescending. We had to pay movers to stand around while we had no truck, after finally getting our truck the movers left and we spent all night trying to load and unload. We will never use U-Haul again. No customer service and no care for stranding customers. Ridiculous and unprofessional operation.

Rating:

5.0

They workers were extremely nice to us and very helpful.

Rating:

3.0

Just dropped off truck after hours, very limited parking.

Rating:

5.0

For mobile pick up give the key box number and the code to get in

Rating:

1.0

Very rude lady. The truck shakes a lot. And overall just terrible experience won’t be using uhaul again don’t think.

Rating:

5.0

The people inside were so helpful and very kind. Thank you for all your help!

Rating:

4.0

Nice employees, fast service , overall satisfied

Rating:

5.0

Keep Smiling!

Rating:

5.0

Excellent customer service friendly and kind

Rating:

3.0

The uhaul truck was in very poor condition. Unable to use the dolly because it was locked and could not get it out to use.

Rating:

5.0

Everyone was great. Fast friendly service

Rating:

5.0

Both the gal at the desk and the gentleman helping with the truck itself were very pleasant to work with.