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LeeRoy S
Customer Reviews for Rio Grande Farm & Ranch Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No comment
Juan SDefinitely recommend the drop off location. Great customer service help
JUAN SNo comment
Juan SAgain friendly and fast.
OSWALD GGreat and fast transaction
Isaac GAbsolutely nothing ! I have use U-Haul most of my life and never had a problem with any of equipment that I use for my traveling. Thanks UHAUL for making me feel safe .
MARTHA RGreat customer service, Quality equipment and Fast service
EDUARDO Agreat and fast service
jose lExcellent service and great service
Hector GNothing! They have great customer service andFriendly staff!
Gilberto Peveryone i dealt with was great.
oscar yQuick service and Jorge a great person who owns your concerns or worries.
marcus cEverything was wonderful
Maria RDon't change what you're doing now. Keep it as it is. Everything running like a well oiled machine.
Ruben RExcellent
jessica gGreat place to drop the truck every friendly personel.
Fernando GVery satisfied
LYDIA DWhen I picked up the truck, the fuel gauge was almost at empty. When I turned on the truck it showed that there were 32 miles to empty. When I arrived at the drop off location the owner or worker there accused me of leaving very little gas in the truck and threw the keys back at me and told me that he did not rent me the truck to take it back to Rio Grande Texas where I rented it from. Other than that, the truck was in perfect working order.
Alonzo CAwesome customer service !!!! New truck.
Rigo GService was great, keep up the good work
Maria RWhen I arrived to pick up the trailer person seemed like he didn't really know what he was doing. Retuned the trailer and asked a worker outside where he wanted me to park the trailer and he just looked at me without speaking a single word.
MARCO RGreat experiance 10/10
Eden lFill up the gas tank if not then don't charge when it's returned with the same amount of gas it was picked up
Suzette BVery nice and helpful people.
MARTHA RThey were super accommodating when I couldn't drop my trailer off during their store hours! I really appreciate their gracious flexibility and kindness!!!
Robert JPeople do not rent uhauls regularly so do not assume they know what they are doing. Also a little friendlier wouldnt hurt.
Omar AThis location should not exist. Not only was it inexplicably closed in the middle of the day with no note, when I reached the “owner” she told me she wouldn’t help me unhook the 6X12 enclosed trailer even if she was there because it is too heavy and she has no equipment to do so, and that she ALWAYS has customers hook up and unhook by themselves. I was flabbergasted. It wasted over an hour of my time, and I had to drive an additional 30 miles round trip to drop off. Also, the location is on an unmarked, unpaved road with a VERY steep incline.
KATHERINE DNothing
Rudolf SEasy to drop off and return.
Armando Zexcellent service
Juan Gexcellent customer service.
Juan GI was a little concerned about leaving my rental outside the fence.
Jay VThey didn't have my reservation, and then took a long time to make a reservation for me. They were also having computer or printer problems, and I had to wait 10 minutes for them to print my contract.
ADAM AExcellent service and friendly people. Overall a very positive experience and will definitely recommend this location to friends and family.
Juan GBad customer service. Not friendly at all.
Javier LFor there is nothing more to say.
JOSE VThis place was really rude and when I checked the lights on trailer one wasn't working and I told them and they said sorry can't help you call roadside assistance
Noe lExperience was exceptional.
Carlos TWell the first thing is when you guys give a quote online make sure you keep it the same that is the only reason i am not going to recommend people to u haul because my online quote said $44 and when i actually went to pick it up it changed to $144. So dont lie to customers.
GREGORIO SVery inexpensive rental that came in handy for my needs..
IRIS GTrailer had a broken breakaway chain which they had to fix. I did the 'pre-checkout' on-line and still had to wait about 45 minutes at their location due to slow computers.
Aaron F