Customer did not leave a comment.
DAVID S.
Customer Reviews for Rio Grande Farm & Ranch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
People do not rent uhauls regularly so do not assume they know what they are doing. Also a little friendlier wouldnt hurt.
Omar A.This location should not exist. Not only was it inexplicably closed in the middle of the day with no note, when I reached the “owner†she told me she wouldn't help me unhook the 6X12 enclosed trailer even if she was there because it is too heavy and she has no equipment to do so, and that she ALWAYS has customers hook up and unhook by themselves. I was flabbergasted. It wasted over an hour of my time, and I had to drive an additional 30 miles round trip to drop off. Also, the location is on an unmarked, unpaved road with a VERY steep incline.
KATHERINE DRISCO J.Nothing
Rudolf S.Easy to drop off and return.
Armando Z.excellent service
Juan G.excellent customer service.
Juan G.I was a little concerned about leaving my rental outside the fence.
Jay V.They didn't have my reservation, and then took a long time to make a reservation for me. They were also having computer or printer problems, and I had to wait 10 minutes for them to print my contract.
ADAM A.Excellent service and friendly people. Overall a very positive experience and will definitely recommend this location to friends and family.
Juan G.Bad customer service. Not friendly at all.
Javier L.For there is nothing more to say.
JOSE V.This place was really rude and when I checked the lights on trailer one wasn't working and I told them and they said sorry can't help you call roadside assistance
Noe L.Experience was exceptional.
Carlos T.Well the first thing is when you guys give a quote online make sure you keep it the same that is the only reason i am not going to recommend people to u haul because my online quote said $44 and when i actually went to pick it up it changed to $144. So dont lie to customers.
GREGORIO S.Very inexpensive rental that came in handy for my needs..
IRIS G.Trailer had a broken breakaway chain which they had to fix. I did the 'pre-checkout' on-line and still had to wait about 45 minutes at their location due to slow computers.
Aaron F.Please provide maneuverable and light dolly compared to the standard.
Bernard S.No comments
RAUL G.Friendly and helpful staff. Hassle free!!
CESAR G.good work
SANTIAGO D.I found 2 cigarette butts on the floor of the truck when I picked it up at the Rio Grande City location.
CARLOS L.the truck milage was off by 135 miles!!! and the fuel level was below what the contract stated. I had to tell the person in charge and all they did was write in the contract creating lots of confusion and wasting my time at the drop off location. I will never use this location again and will not recommmened to any of my friends!!
JEISON A.