Customer Reviews for Ritchie Supply
(U-Haul Neighborhood Dealer)

179 reviews

375 Hwy 551   M'Chigeeng, ON P0P1G0

(705) 377-4058

Hours

  • Mon–Fri
    7:30 am–5 pm
  • Saturday
    7:30 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(705) 377-4058

375 Hwy 551
M'Chigeeng, ON P0P1G0

Services at this Location:

Hours

  • Mon–Fri
    7:30 am–5 pm
  • Saturday
    7:30 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

DonaldBrent N. 
Rating:
5.0

Extremely informative and friendly. Very helpful in returning truck and car dolly.

DonaldBrent N. 
Rating:
5.0

Customer did not leave a comment.

ron W. 
Rating:
1.0

This location was extremely disorganized. The equipment received was not clean and in bad condition

Marcela J. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
3.0

Windshield was full of bugs when picked up. Unit shakes badly while on hyway speed. Different speed. Not to pleasant to drive while shakes like that.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE R. 
Rating:
1.0

The owner called me the day before telling me I had to pick up the vehicle at 9am when I booked for 10am which I explained to him, but insisted that he is busy tomorrow and it needs to be picked up at 9am sharp! He than asked if I could pick it on my that day (Friday) and use it today instead of Saturday which I explained I was working therefore I could not do that hence this is the reason why I booked for Saturday. The owner called me again Saturday morning asking if I was coming at 8:55am, I told him that I was almost at the location. The guy was not friendly at all. I definitely would not recommend this location and if you can't get a uhaul elsewhere than do it or you'll be harassed by the owner. Not a good experience that's for sure!

Lindsay S. 
Rating:
5.0

Not much to improve!!

dave M. 
Rating:
4.0

Customer did not leave a comment.

Greg N. 
Rating:
3.0

Wasn't aware of the drop off

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Lorie G. 
Rating:
5.0

Great customer service explained everything with ease fast and friendly highly recommend this location

JOHN G. 
Rating:
4.0

Very easy drop off. The agent at this location took care of us right away, and parked, unhooked the trailer and managed paper work in no time. Very friendly.

Mary A. 
Rating:
4.0

Was closed on Saturday when I dropped off trailer at 10. Seemed weird as Saturday would be a busy day

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ron M. 
Rating:
3.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Wesley D. 
Rating:
5.0

smooth.

Stephen K. 
Rating:
5.0

Was great even gave me backing up lessons! I was concerned that the truck I wanted was substituted for a smaller truck with trailer. Made the move much more stressful

Cyndi V. 
Rating:
5.0

Very nice man. Very helpful

tim K. 
Rating:
2.0

While the trailer was clean, and the staff at the location we rented from were very helpful maintenance of the tires is sadly lacking. One tire shredded just before we got to our final destination. We spent more than an hour waiting to speak to someone on the 1-800 number and finally decided to drop the trailer at another location to have it repaired. The following morning we called the dealership in North Bay to explain why the trailer was there only to have our calls remain unanswered. For people who are unable to file a repair request online the after hours service is terrible. Once we were able to connect to wifi and file the repair request the tire was replaced with two hours. My husband then had a good look at the tires on the trailer and noticed that they were different brands of tires. The after hours service needs to be improved and the most essential part of the trailer - the tires should be uniform, not mismatched. In future should I need to rent a trailer I will most certainly be more aware of the tires.

kim B. 
Rating:
5.0

good experience

pat D. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
3.0

Be ready or wait

Sheldon E. 
Rating:
3.0

I couldn't do the online check in because I'd already dropped the keys in the box. Why is the online check in so complicated? Making us do more work for you? Very unhappy with that feature. Everything would be double checked by an employee anyway.

Chris T. 
Rating:
4.0

The only we want 20 foot and only got 15 .

judith L. 
Rating:
4.0

Well I have rented lots of uhaul in the last 6 months and the service with uhaul is garbage I have had to change locations lots cause equipment isn't available then they give me cheaper km price and when I change location cause the equipment wasn't available for a second time in the same day I didn't get the cheaper rate for the kms and I also didn't every get the 50 dollars off the rental ever when my equipment wasn't ready uhaul doesn't keep there word and I would use any other rental company over uhaul even if it was more money cause the service is better

NATHAN R. 
Rating:
5.0

Excellent customer service. Everything went smoothly.

ritchie supply D. 
Rating:
4.0

Your reservation website is the most frustrating, user UNfriendly platform I have ever experienced! Difficult to navigate and impossible to sign in. I ended up having your local representative make the reservation for me and have heard from others that they too find the site useless. DO SOMETHING ABOUT THIS!

andre P. 
Rating:
2.0

Agent advised unit was not sterilized due to COVID 19 as it had been over a week since it was driven. Agent smoked in front of me at his desk and I am a non-smoker, it's 2020. Also addressed me by my last name in initial greeting. Process was smooth as I did everything online prior to picking it up.

Scott S. 
Rating:
2.0

When I called to say I would be late due to several construction areas along the route to his location, he was very abrupt and impatient and he hung up on me when I was trying to explain I could prepay for the truck, as he stated he had stuff to do.

Colleen G. 
Rating:
4.0

Great customer service. Really appreciate kind people who want to help.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Lyle M. 
Rating:
4.0

I noticed I was charged the taxes, I should have been exempt as I am status and my move was on the Reserve.

Jackie M. 
Rating:
5.0

Customer did not leave a comment.

Rachel V. 
Rating:
4.0

Front left tire was low before we left the lot. Nelson was great to deal with. He maintained good measures in dealing with the Covid 19 situation.

Kim K. 
Rating:
3.0

Customer did not leave a comment.

Dax C. 
Rating:
3.0

I believe I was charged double. The 5x8 trailer contract says $31.58 but my credit card was charged $63.17. I should be refunded $31.58

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

mchigeeng freshm K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

roland J. 
Rating:
2.0

Customer did not leave a comment.

austin P. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The gentleman told me to use my phone to advise that the truck had been returned just after hours on Thursday. So I did. But not sure if it went thru because I got the text again. He was very nice and friendly.

Judy R. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

morgan D. 
Rating:
5.0

Customer did not leave a comment.

Julian M. 
Rating:
5.0

I would not recommend using your online ordering system. It is horrible and would not accept my credit card even though there was plenty of credit available on it. I had to cancel my original request and do it in store. It took me 1.5 hours to pick up my truck.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Alex M. 
Rating:
4.0

Excellent location and also looking forward to using your services again in the near future

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Rino S. 
Rating:
4.0

Customer did not leave a comment.

Rick E. 
Rating:
5.0

Wonderful man Nelson helpful with information and timing. Thanks again.

John R. 
Rating:
5.0

Flexible service, friendly and very helpful.

Conor B. 
Rating:
5.0

Customer did not leave a comment.

reno S. 
Rating:
5.0

Customer did not leave a comment.

Rino S. 
Rating:
4.0

I'd prefer a full truck on pick up. It saves valuable time especially if the agent is busy with their other duties or business when someone arrives. The owner of Ritchie's was courteous and personable. Very down to earth and laid back. Accommodating, friendly and helpful. He topped off fluids for me before I left. Unfortunately this took up time I really didn't have much of. I really appreciated what he did for me. I only wish it could have already been done before I arrived for pick up. I have no real complaints about my service. He is a good man and I understand he has a business to run as well. Thank you sir for your attentive service. It was a pleasure.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
5.0

Nelson is great to deal with.

Stew G. 
Rating:
3.0

Customer did not leave a comment.

brent W. 
Rating:
5.0

Customer did not leave a comment.

PEG B. 
Rating:
3.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

mike L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
3.0

Have units available closder to home.

William D. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Nelson was very helpful and friendly.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
2.0

More training for staff to ensure the online program is functional and faster progress. Rental equipment should be checked and proper repairs completed. Rental equipment should be cleaned and ready without customer having to remove the snow and remove snow from equipment.

Roger C. 
Rating:
4.0

Customer did not leave a comment.

Sue W. 
Rating:
4.0

Excellent service from Nelson who owns Ritchie's Supply

Joyce D. 
Rating:
5.0

N/A

Jackie M. 
Rating:
4.0

Customer did not leave a comment.

Gaston L. 
Rating:
5.0

Customer did not leave a comment.

ANN B. 
Rating:
5.0

came in on saturday on thanksgiving weekend for my rental. Very helpful would rent from this location again. Have rented here in the past and will again in the future.

eric M. 
Rating:
5.0

First trailer I hooked up to couldnt be used- stuck brakes and broken wiring for lights. But dealer was very pleasant to deal with and resolved issue very quickly by providing a different trailer. Another customer may not have been so patient.

Alan C. 
Rating:
3.0

This was our first time renting a truck from this uhaul depot. All went well. The owner took his time with us making sure That all questions were met to fit our needs. Thanks for your Help.

Pat L. 
Rating:
4.0

Customer did not leave a comment.

adam L. 
Rating:
4.0

Customer did not leave a comment.

malcolm C. 
Rating:
4.0

Customer did not leave a comment.

herve L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
3.0

Customer did not leave a comment.

CRAIG T. 
Rating:
4.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Nothing thanks

Dave O. 
Rating:
3.0

Customer did not leave a comment.

William J. 
Rating:
3.0

Be open by 9am

bruce T. 
Rating:
4.0

Customer did not leave a comment.

lee B. 
Rating:
5.0

Amazing service. Thankyou!

pam C. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
No reviews have been submitted for this location.

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