No issues with this location. I feel bad for the dealer as they weren't involved with the initial transaction. They were merely selected as the drop-off. I ordered another trailer recently from Waterloo with drop-off in Sudbury just to make you folks at U-Haul happy. Waiting almost a week then asking me at 5pm on a Friday to drive 45 minutes out of Waterloo where there are 3 depots within the city limits tells me I should look for an alternative solution to U-Haul. I would have scheduled 4 trailers with you so congrats on losing out on 3 additional services with these games of yours. That's not the way to run a business.
TREVOR F
Customer Reviews for Ritchie Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged a late return fee even though I returned the trailer before noon and within their published hours. Nelson did not answer when I called but did return call, when I arrived office was closed, Nelson did arrive later and said I was good to go, I returned the trailer a day early and was charged a late fee. Why?
HUBERT HKeep SMILING 🙂
glen hLow entrance warning and or a rubber edging for the entrance top edge. That friggin thing hurts the head!
calvin mExcellent service.
CALVIN-PAUL MThe manager of this site was friendly and helpful!
Lauren MTires we’re ATROCITIES!!! Got struck multiple times on slight slush due to bare tires. Otherwise truck was clean, and in good shape. service was friendly and helpful otherwise.
amy rBest service and assistance I've has in a long time!
Liisa CNot a thing. Nelson was great...
Laurel PIn MChigeen when we returned the truck with a little bet more than a quarter tank of gaz left , the guy told me that it wasn't enough gas and he added 39$ to the tank and charged me for this amount. I was not pleased. But nothing I could do. When I left Sudbury, I put 100,50$ of gaz to make sure I will have enough. This is a rip off, and I want you to know to make sure it does’nt happen to somebody else. I had my daughter with me, and she saw every thing. This give a bad name to your company. And it should ´not. I am telling you the truth.
MIREILLE YNo one was there So it’s not fair to do a survey
DONALD NTires were no good for winter weather. Truck was excellent other then that.
andrew oVery good service
steve cNothing - excellent
susan mVery helpful services and drop off .
Sharon SThere wasn't anyone there but it was clear what to do.
BONNIE LPersonnel weren’t helpful since I was there after hours to drop off trailer, however I knew that ahead of time.
Cassandra GThe app malfunctioned but thankfully I was able to call quick and settle it.
Michael CDo not assume everyone in this area has Internet connection. Mr. Ritchie is wonderful to deal with, knowledgable and very helpful.
Katia dLove U haul.
NIRA AReally nice guy!
bonnie sMaintain equipment.
david kGreat job to Nelson ! Thank you
frank cBetter rates for in town use.
joanna pPrice was good
Richard BOnline return therefore no personnel
elizabeth mthe equipment was dirty and door did not work properly very very rusty, person did not listen and fill my order properly, there is a 10 charge to pay by debit, I had to wait a long time while the person left finishing assisting me to take care of other customers
Angela MDriving a vehicle that is from U.S. compared to Canada it was hard to keep regular speed.
Debra MThe Agent was friendly, helpful and professional. Thank you.
Andrew WReturned vehicle over weekend and did not get credited for the day. I was disappointed.
Andrew WCustomer service was great...Thank you Nelson..
pete tSuper easy dropoff! Easy to find location and parking was no problem at all. 10/10 recommend.
Zackary GGreat customer relations
brain pEasy access late a night with instructions on the door to where the key drop off was located, which helped when your tired and it is dark
Della EThe trailer was leaking from the back to and the roof!! I was not impressed, I have rented same size trailer before and never had issues!! This trailer need to be look at it for leakage. Thanks
serge bI would not recommend your service to anyone I returned the trailer 45 minutes late and was charged an extra day plus insurance I won’t use uhaul ever again
Karl CGood busineso not complicated efficient
William CI did not realize there was a contract charge plus the rental charge. It ended up being expensive and it should have been explained about the contract charge. Not sure I would use again. What I thought was a good deal, was disappointing in the end. I would also let others no about this additional charge, before renting.
elsie mIt was perfect. No issues.
roman hConvenient location. I was able to gas up at this location as well. I would definitely recommend this location for renting a truck or trailer.
Jamie dNelson was great. Very friendly and informative. Thank you.
Andrea RAwsome service
darrel cThe truck was sufficient but not swept out. The man who wE dealt with was great
KATE SExtremely informative and friendly. Very helpful in returning truck and car dolly.
DonaldBrent NThis location was extremely disorganized. The equipment received was not clean and in bad condition
Marcela JWindshield was full of bugs when picked up. Unit shakes badly while on hyway speed. Different speed. Not to pleasant to drive while shakes like that.
Richard gThe owner called me the day before telling me I had to pick up the vehicle at 9am when I booked for 10am which I explained to him, but insisted that he is busy tomorrow and it needs to be picked up at 9am sharp! He than asked if I could pick it on my that day (Friday) and use it today instead of Saturday which I explained I was working therefore I could not do that hence this is the reason why I booked for Saturday. The owner called me again Saturday morning asking if I was coming at 8:55am, I told him that I was almost at the location. The guy was not friendly at all. I definitely would not recommend this location and if you can’t get a uhaul elsewhere than do it or you’ll be harassed by the owner. Not a good experience that’s for sure!
Lindsay SNot much to improve!!
dave mWasn’t aware of the drop off
Richard BGreat customer service explained everything with ease fast and friendly highly recommend this location
JOHN GVery easy drop off. The agent at this location took care of us right away, and parked, unhooked the trailer and managed paper work in no time. Very friendly.
Mary AWas closed on Saturday when I dropped off trailer at 10. Seemed weird as Saturday would be a busy day
ROBERT Wsmooth.
Stephen KWas great even gave me backing up lessons! I was concerned that the truck I wanted was substituted for a smaller truck with trailer. Made the move much more stressful
Cyndi V