Customer Reviews for Rittenhouse Lumber
(U-Haul Neighborhood Dealer)

Rating:

4.0

Remote pick up location has poor signal for cellular networks.

Rating:

3.0

The Uhual had damage to the roof prior to my use. Due to this damage and the rain the entire floor in the uhual bed was wet causing issues with loading and maintaining the condition of my belongings.

Rating:

3.0

The process and needed information during mobile checkin was way too long. There should have been some information befirehand outlining what would happen the day a uHaul is reserved, not at the time of check in.

Rating:

5.0

Cleaning the truck out before anyone rents it.

Rating:

5.0

Thank you & I hope your holiday was safe & well

Rating:

5.0

Fast service nice people

Rating:

2.0

The location was convenient and easy to access. My cell coverage was only 1 bar at the location so I had trouble uploading images. That created a poor user experience

Rating:

5.0

The location was fantastic. Couldn't ask for better. The uhaul app is literal dogshit. I don't know how a company this big has a mobile check in/out process using an application that is so godawfully slow and error prone. I had to restart it like 5 times just to get it to pick up my location. The check in/out took forever with loading screens. Please hire more developers and make it not suck balls.

Rating:

2.0

The app for both pick up and drop off for 24/7 had major glitches for me. Took me over an hour both times. Customer support was poor. The entrance/exit (particularly during non-business hours when the route around the building is chained off) is very dangerous. Right at the end of a big curve on Bethlehem Pike that cars take too quickly.

Rating:

5.0

All good!! Too easy in and out no trouble!!

Rating:

4.0

Cell service is really bad at this location, which made the mobile check in and check out process near impossible. It would be great to alert future customers to this

Rating:

5.0

From a $19.95 rental price advertised on the signs and on the side of the vehicle, bit run all the way up to around. $130. I was paying for the rental on behalf of a relative and not the person actually using the vehicle. I did insist that they take out the insurance, but I never dreamed that the final cost would be so high. Of course, I didn't get the rental agreement where the costs might have been itemized. It just seemed a long way from $19.95.

Rating:

1.0

I honestly had a really horrible experience. They gave us the wrong truck I guess (??)....Uhaul has nonstop been calling me from Kendall, Chris, John, Naomi its been absurd. They couldnt find the truck and it wasnt ready for us when we got to uhaul. I truly wish I choose any other company to help me. They still text me about how the truck is missing when we returned it early. It has been a mess. I'm trying to get my money back.

Rating:

2.0

Was told they typically only accept truck/van returns not trailer returns but they took my trailer in any event.

Rating:

4.0

None of the equipment I requested (dolly, funiture pads, hand truck) were included at all.

Rating:

2.0

I requested a dolly but there was no dolly supplied and the business was closed on bc a Sunday. I was still charged. Also the area has poor cell reception so the check in process took a long time.

Rating:

2.0

I was very disappointed with van is not clean and no dolly but I was charged for dolly and when I called customer service agent she was so rude and I never got help

Rating:

5.0

The app did not work for me. I still had to go inside the location for assistance and wait in line which in turn made me later for my pickup. The app should have worked.

Rating:

5.0

It is a satellite location with limited inventory. However the ownership is friendly and accommodating. I try to order early and see if the inventory can be made available at this location. This is a staff and location I want to work with. Jim Allison PS. I rarely give an excellent rating

Rating:

3.0

Because it was in a lumber yard, the counter service took longer than necessary. Also - first time doing everything online. I am sure it is confusing for some. It was for me.

Rating:

5.0

Providing an extended wiring harness would go a long way to making the experience even better.

Rating:

3.0

It’s difficult to actually rate. The people are great but it’s not a fully U-Haul site. It’s a woodworking business with a U-Haul attachment. Again, the customer service was superb and easy.

Rating:

3.0

The internet service did not work in the parking lot and it was almost impossible to check in and check out.

Rating:

1.0

The wifi on the property was almost non-existent. More importantly, the cell reception is super low. Registering took over 30 minutes and no one at the site could help me in the morning. They just said the guy who handles UHAUL comes in later. Parking was also difficult. I have rented a number of times and I will never rent from Bethlem Pike location in Glenside.

Rating:

3.0

While the staff at the lumber company were polite and competent, they were not helpful in regards to the specifics related to uhaul. He didnt offer to show me how to adjust windows or open the loading door. He did the bare minimum, which is probably all that was expected from uhaul, but i expected more. I dont like that uhaul uses third party sites and i will discourage famiky and friends from using third party sites of uhaul for this reason. Also, the uhaul truck was dirty; cigarette butt in cup holder; cab smelled of smoke despite no smoking label on door. Trash in door pockets.

Rating:

5.0

Rittenhouse staff are the best in service

Rating:

2.0

The seats should be vacuumed. They were covered in animal hair. Also, the app is terrible. It took 20+ minutes to drop the van back off and check it in because the app would continuously freeze. This is very inconvenient.

Rating:

1.0

The truck I'd reserved was in the lot but was not available (person hadn't checked out?) so I had to get a different, larger vehicle. All of this took 45 minutes and made me late for my appointment.

Rating:

1.0

The truck died on me in the middle of me moving my sister in the rain so I had to pay the tow guy $50 for a jump, the windshield wipers were poor during the storm. I would love to speak to someone about this.

Rating:

3.0

Some sort of fluid was spilled on the cargo mat from front to back.

Rating:

5.0

Mobile check-in process was terribly inefficient. Check-in took over 30 minutes, required 3 different contact numbers and customer support was unhelpful. To make matters worse, once I got through the arduous mobile check-in process, the keys were not in the lockbox! Overall I lost over an hour of time waiting Dyke the company to open....very frustrating experience from a company I used to hold in high regard.

Rating:

5.0

Very nice staff, very convenient location.

Rating:

5.0

Easy to access, clearly marked

Rating:

5.0

Truck was mostly fine. The roof leaked a little bit so some of my boxes got damp. Passenger side, about 1/3 to 1/2 way back. Probably not something Uhaul can fix, but using the web app on my phone to check the truck back in after hours was difficult. Pictures were very slow to upload and pages got stuck often. The process probably took me a half hour to get through.

Rating:

1.0

Hidden costs! It’s a scam! Don’t believe what you read in the side of the trucks! I paid more than double the cost told amd only has the truck for 2hours!! Never again!!

Rating:

5.0

The customer service was great

Rating:

1.0

I was overcharged I pre registered and paid and they couldn't find my reservation even though I had the confirmation. Then I was paid in full and had proof and they charged me. They would not help install. Complete incompetence. Horrible experience. They sucked in every possible way. Total nightmare

Rating:

4.0

Communication on line initially was poor,sending me to an alternate location I did not request& would have incurred more mileage& time.when I got them on the phone they did change it

Rating:

4.0

Appliance dolly was requested but not available, smaller dolly was available but did not fit my needs. Overall good experience with the location, friendly and helpful.

Rating:

5.0

The location is very convenient, but the 'contactless' pickup and return process was awful. The uhaul.com pickup process never completed on my phone - I was not able to retrieve the key from the lock-box, as it did not provide me the combination. Luckily, Rittenhouse Lumber was open, and the team there was able to get me the key - after having to go through the whole process on-line themselves. The return was a nightmare, again, using the on-line app. It froze twice, and required me to redo the whole process. The number of pictures and verification of location, mileage and cleanliness of the van makes me unsure about using it in the future. Again, Rittenhouse Lumber and their employees were great. The ease of the uhaul.com app leaves a lot to be desired.

Rating:

5.0

Internet access at Rittenhouse Lumbers lot where the vans are stored is bad. Had to drive up the hill twice in order to check in and get the van. Otherwise it was great. Thank you.

Rating:

4.0

The lot at this location could use some more street light, it’s difficult to take the required photos when picking up in the evening. Otherwise great.

Rating:

5.0

Paul and Justin were terrific!

Rating:

3.0

I reserved a 20 foot truck weeks ago and for some reason Glenside, Pa called me 1 hour before I went pickup the truck said that they do not have 20 foot truck and asked to change location. That really was not a good service at all. I did not know why this happened. Daniel

Rating:

4.0

Good job by the people at Rittenhouse lumber. Courteous and knowledgeable.

Rating:

3.0

Becuase the parking lot had bad cell service it took forever for the app to load and work. Once that happened we were able to get rolling

Rating:

5.0

Great experience

Rating:

3.0

I was initially scheduled for pickup at a location out of the way from my home and move. I was moved to another location and upon arrival, was told they didn’t have the truck I was supposed to pick up. I was then sent to another location and received my truck an hour after promised. With over an hour to move, this delayed my entire day and required me to drive the truck further.