Customer Reviews for Rittenhouse Lumber

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rittenhouse Lumber

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Jay K.
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Easy to access, clearly marked

Michael M.
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Truck was mostly fine. The roof leaked a little bit so some of my boxes got damp. Passenger side, about 1/3 to 1/2 way back. Probably not something Uhaul can fix, but using the web app on my phone to check the truck back in after hours was difficult. Pictures were very slow to upload and pages got stuck often. The process probably took me a half hour to get through.

Daryle S.
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Customer did not leave a comment.

Kate S.
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Hidden costs! It's a scam! Don't believe what you read in the side of the trucks! I paid more than double the cost told amd only has the truck for 2hours!! Never again!!

Christopher J.
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The customer service was great

Andrew W.
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I was overcharged I pre registered and paid and they couldn't find my reservation even though I had the confirmation. Then I was paid in full and had proof and they charged me. They would not help install. Complete incompetence. Horrible experience. They sucked in every possible way. Total nightmare

Greg L.
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Customer did not leave a comment.

sherrie L.
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Communication on line initially was poor,sending me to an alternate location I did not request& would have incurred more mileage& time.when I got them on the phone they did change it

Michael H.
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Appliance dolly was requested but not available, smaller dolly was available but did not fit my needs. Overall good experience with the location, friendly and helpful.

Kelsey I.
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Customer did not leave a comment.

Paul M.
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Scott Z.
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The location is very convenient, but the 'contactless' pickup and return process was awful. The uhaul.com pickup process never completed on my phone - I was not able to retrieve the key from the lock-box, as it did not provide me the combination. Luckily, Rittenhouse Lumber was open, and the team there was able to get me the key - after having to go through the whole process on-line themselves. The return was a nightmare, again, using the on-line app. It froze twice, and required me to redo the whole process. The number of pictures and verification of location, mileage and cleanliness of the van makes me unsure about using it in the future. Again, Rittenhouse Lumber and their employees were great. The ease of the uhaul.com app leaves a lot to be desired.

Shonte D.
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Customer did not leave a comment.

John M.
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John F.
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Martha V.
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Internet access at Rittenhouse Lumbers lot where the vans are stored is bad. Had to drive up the hill twice in order to check in and get the van. Otherwise it was great. Thank you.

William S.
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Customer did not leave a comment.

Jon G.
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Customer did not leave a comment.

Jeanette S.
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The lot at this location could use some more street light, it's difficult to take the required photos when picking up in the evening. Otherwise great.

Lisa M.
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Paul and Justin were terrific!

Daniel H.
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I reserved a 20 foot truck weeks ago and for some reason Glenside, Pa called me 1 hour before I went pickup the truck said that they do not have 20 foot truck and asked to change location. That really was not a good service at all. I did not know why this happened. Daniel

Marc R.
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Customer did not leave a comment.

Frank S.
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Good job by the people at Rittenhouse lumber. Courteous and knowledgeable.

Eric G.
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Customer did not leave a comment.

Gregory L.
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Stephen R.
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Erin G.
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Becuase the parking lot had bad cell service it took forever for the app to load and work. Once that happened we were able to get rolling

PAUL H.
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Customer did not leave a comment.

PAUL H.
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Customer did not leave a comment.

ed A.
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Great experience

PAUL H.
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Customer did not leave a comment.

Lucinda F.
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Candi M.
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Dylan D.
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I was initially scheduled for pickup at a location out of the way from my home and move. I was moved to another location and upon arrival, was told they didn't have the truck I was supposed to pick up. I was then sent to another location and received my truck an hour after promised. With over an hour to move, this delayed my entire day and required me to drive the truck further.

Christian B.
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Customer did not leave a comment.

Chris T.
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Customer did not leave a comment.

Ed B.
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John J.
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Karen H.
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Customer did not leave a comment.

Marlene V.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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