Customer Reviews for River Cities Fuel Plaza

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of River Cities Fuel Plaza

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Royce J.
Rating:

Have the equipment ready for customer at reserved time. Make sure trailer wiring works for customers.

JASON ALEXANDER W.
Rating:

The truck's steering alignment was way off. Tracked straight good, but, have to hold the wheel about 10-15 degrees to the left to maintain going straight.

Christy M.
Rating:

Was charged for a furniture dolly that I did not get, was given little explanation on how the rental worked.

Richard M.
Rating:

Customer did not leave a comment.

DWAINE STANLEY S.
Rating:

Customer did not leave a comment.

GAIL B.
Rating:

Customer service was very helpful and friendly..

Kathleen F.
Rating:

Customer did not leave a comment.

ryan W.
Rating:

Customer did not leave a comment.

TIMOTHY JOSEPH D.
Rating:

Customer did not leave a comment.

Gordon H.
Rating:

Customer did not leave a comment.

Paul W.
Rating:

Customer did not leave a comment.

Paul K.
Rating:

Customer did not leave a comment.

TIMOTHY JOSEPH D.
Rating:

Customer did not leave a comment.

SUSAN O.
Rating:

The trailer I rented worked nicely.

JUAN V.
Rating:

Clean the equipment. Provide equipment requested. Improve front desk client client treatment. Provide WIFI or better internet connection

Sean W.
Rating:

Customer did not leave a comment.

Tracy B.
Rating:

Customer did not leave a comment.

Mark S.
Rating:

Customer did not leave a comment.

Mark S.
Rating:

Great customer service

Patrick J.
Rating:

none

Ben D.
Rating:

Had to shovel out snow and chip trailer out of ice spent 1/2 hour trying to get it out of the parking lot even tho I set up pick up 4 days prior. I will look at other options before renting u-haul again!

Stephen F.
Rating:

customer service was poor, they did not perform the check back in when I returned the rental, they just told me to do everything on my smartphone( I do not have a smart phone). I also had to "just park the unit closer to the other units and that would be good". I had to call customer service to get my unit return completed. I have rented U HAUL many times over the last 30 + years, but the Marinette Wisconsin area does not have the best places to rent from.

Brian C.
Rating:

Customer did not leave a comment.

Ismael S.
Rating:

When I took the truck it was just a little bit more than 3/4 of gas and I took pictures. The woman by the text said it was more and she going to charge me if I put 3/4. I put a full tank but I am sure it was 3/4. I'm Not satisfied. I order a dolly and they don't include it and I had to do everything by hand. That was not fun at all. The pick up area was slippery with ice and no slip not added. I almost fall.

Stephen L.
Rating:

nothing

Chris M.
Rating:

Nothing.

Ronald A.
Rating:

First, several emails supposed to contain my contract arrived in four parts, none of which could be displayed/printed or even intelligible. Second, the clerk was unaccustomed to renting, apparently new, and had to call on the manager many times to help. Third, The truck was snow covered and almost stuck in the unplowed snow sitting on the lot.

Donald P.
Rating:

Had to hitch up the trailer myself and there were drifts of snow about 1.5 feet deep to get to the trailer. Trailer fenders were covered with snow and did not see any damage to the fender when I picked it up. I found out later that the right rear trailer light was not working because a wire was broken. People there were cordial but didn't like that no one offered to help hitch it up.

dave T.
Rating:

I was very satisfied.

Michele S.
Rating:

We went on a Saturday so we didn't have a representative available. Had a little issue doing it on my phone. But, once I called costumer service the problem was solved. Other then that no other issues.

Jessica L.
Rating:

I was charged twice for one uhaul rental because I made my reservation online....something I now have to call and have fixed which I dont have time for. I put my card information in the system when I made the ONLINE reservation and then she put it in again when I was there. I used the online system and checked in early to cut my wait time in half and still waited 30 minutes for the person to wait on me. When I was done with the uhaul...3 and a half hours early I might add, I went in to say I was returning it and was asked if I did it online to which i replied yes and was told no further action was needed only to find out the next day when I got a phone call that nobody knew I had returned it. I also tried to go to this location last weekend to rent a trailer again to find out I couldnt because there was nobody trained to rent one to me. This location needs some serious coaching and re-training and more staff trained than just one person.

No reviews have been submitted for this location.

Back
To Top