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GLADYS P
Customer Reviews for River City Intoxalock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for good customer service.
GLADYS PI don't know of any
HORACE GGet some dollies
Earnest DPoor customer service they didn’t receive any paperwork or confirmation number on the drop off.
PETER MThe trailer wasn't even swept out from a previous renter. But I made I cleaned it out when I returned it to drop off spot here in in Lincoln il.
DONALD HExcellent, thank you.
MICHAEL SGood
Osley TThe right side lights were out but still made it work.
Nichelle TCustomer service was knowledgeable and friendly. Cear and understanding communication. Fast process
Jacobe GMr Wilson was very friendly in helping get us the trailer we reserved and 2 gentlemen working for him did the work attaching it to our hitch, checking the lights were working and everything was secure. Can 100% recommend reserving from their location in the Phillips County area.
Michael MIt is stationed at a half way house type deal, there was creepy men outside watching me as I was trying to finish the picture taking part of the return. There isnt any personnel there to assist you. Just a drop box
Jessica GExcellent service
vince wWas not aware of fees to clean the truck before drop off. I wasn't sure if I were to leave the extra blankets or take them. I did not want to be charged for them, therefore I left them. They were not folded so I was charged a 50 dollar fee for so called clean up. Having to also get the biggest truck available when I originally ordered a smaller one was inconvenient on the gas which cost me much more than expected.
Lasonia WThis was one of the best experiences I’ve had with a rental company, would highly recommend to anyone. Thank you for your kindness and professionalism.
rodney gGreat experience
sheree wI got messed out of my deposit. I rented out the u haul truck and I didn't even get to use it bc it had a blow out in my driveway and it took out the brake line and it took 2 hours for road side to come and they still did not fix it and then when I took the truck . Mr. Ventcent refused to give me another one and the gas that was used Mr. Vencent used it in the parking lot sitting it while it was running so y'all owe me a 100 dollars deposit and I want it now
michael lThe Location was/ is excellent. The truck I rented came from Jonesboro AR and was picked up for me. The truck was rough, cab bushings are wore out , driver door is bent and does not close properly which caused a lot of wind noise! I expect better from U-Haul
wayne kMake themselves more accessible to the public on social media platforms.
Stanton DThis was a very good truck! Perfect size for me!
Kent EEverything was perfect!
Kent E