MICHAEL S.
Truck was not clean in the back. Had broken glass and trash in it.
Customer Reviews for River Town Auto
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of River Town Auto
STEVEN C.
It was all great. Joe did an awesome job!
Salvatore Z.
Read comments above
Michael T.
Great people to deal with
Ellen M.
Convenient location to CCU. Extremely friendly and helpful.
BILLY F.
can't think of anything.
maureen M.
Thanks so much!
Michael S.
Nothing. I had a non-standard sized receptacle and the desk clerk and mechanic on duty were able to resolve my issue quickly.
karen K.
The guys that helped us at this location were wonderful. They really went above and beyond to help us.
Michele M.
Make the call back.
Craig F.
We could not get the app to work to pick up the truck, so after an hour on the phone, we were directed to a different location. The man at River Town was helpful, but he also had issues with the Uhaul computer system. Blankets were not folded when we picked up the truck. When we dropped off the truck we were told to fold the blankets or we would be charged. The lady said she would ask for a credit, no credit received.
Samuel L.
I picked up and dropped off after hours. I paid for a dolly but did not receive one. I was told over the phone I would not have to pay for a dolly since I never got one. Please refund that money. Also, when I arrived the truck was parked in the back of the property behind a dumpster wedged between the fence and some U-Haul trailers. I had to physically drag the trailer over in order to get the truck out. I have a photo. I'm not sure what they were thinking. The truck itself handled very well. I hope someone will reach out to me and refund the money I spent on the dolly at least. I have rented from U-Haul many times over the years but this time was not so good. However, all the people I interacted with over the phone were excellent - courteous, helpful and responsive. I really appreciate that and it helps me not be angry about the pick up fiasco. Big thanks to the customer support staff. They are doing a great job.
bill B.
Friendly and curious service and everything went smoothly
Gary P.
This is a very good location for rental. Nice people, very accommodating.
Gary P.
This is the cleanest rental I have gotten in a long time. Very good location and very helpful
JAY T.
Friendly, prompt, and fair!
Tabitha S.
Absolutely the best. Very friendly and helpful
WILLIAM J.
Everything was great no improvement needed
MEGAN J.
The location for pickup was changed 3 times and I was not notified of the final change until the last minute. It was very frustrating.
GERALD P.
Excellent customer service - everyone was very helpful, courteous, informative and efficient. This is the very best U-Haul location I've ever used for any service.
EILEEN P.
The gentleman was so helpful and accommodating to me for a last minu
Tom H.
Nice folks who run the place....helped us with the hookup also...good peeps!
Louis P.
The first location i picked was changed by uhaul didn't know till i was there at the wrong place.And the person at the first location told me that i made the mistake. Come to find out uhaul changed my location and nobody told me put me behind 2 hours was not a happy camper.
JOHN H.
My experience was excellent, and no recommendation for improvement. Thank you for making our trip a pleasant one.
Joel B.
Walked in and they took care of me immediately and even loaded everything I rented in the back for me.
Jan W.
Nothing. Everything went very well.
BRUCE M.
Great service, Lou was is always professional
Dennis G.
They were to be open until 8:00, got there at 6:30 and they were closed. Had to use the Dropbox and hope for the best.
terry C.
Nothing
Matthew S.
We did receive our furniture blankets we paid for. He also said he couldn't refund it. And we did not have the 40 minutes it would of taken to drive there and back to get them.
Jason B.
It was a great location to rent a truck from. Always available to help via a phone call.
Jeff S.
Great people...great service and product!
BRUCE M.
Lou was great to work with, professional, had e
Andrew D.
Customer service was excellent. The process was a little frustrating. Used the self check in on mobile phone. The location and time requested was not met at first. Had to call several people to get the right place and time scheduled. Still got a further location then I would have liked. Went to check in and web site kept showing error and had to call to check in and drop off. The people that helped me were very nice tho and it all worked out just a little frustrating.
James D.
I scheduled pick up in Garden City, U-Haul called 8pm night before pick-up, not available; had to pickup in Conway, 35 miles away. I was doing move in Murrells Inlet., SC. Change in pick-up at last minute added hour of extra travel time. Dealership in Garden City, SC should be terminated"
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