Easy as could be.
KENNETH F
Customer Reviews for River Town Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had flat tire on trailer and had to rent a motel for one night.
WILLIAM Texcellent service very easy rental. Lou goes out of his way to make sure you are happy with the rental
HOWARD GFix the front brakes I think rotors are warped ,otherwise everything was fine
KENNETH KThey were very helpful.
KEVIN TI dropped off when business was closed.
Stephen MTHANK YOU
MAURICE SOnly one person there and didn't know u-haul web cite at all
JAMES VThe car hauler had a bad tire on it and shuck my truck for the whole 6 hrs of driving. I was on a tight schedule and didn’t have time to change it out. I reported it to both places so hopefully it will get fixed before someone else gets it. I’ve used your services for yrs Hope I have better luck next time.
RICKY JThere was stuff in the back of the truck that needed to be swept up We found a pack of cigarettes laying on the floor in the back of the truck. The alignment was off really bad and the truck was bouncing the bouncing was coming from the left front wheel area. The truck did drive fine the engine ran good the transmission shifted the way it should The interior of the truck was clean. Most of the exterior of the truck was pretty decent and good shape. Would recommend this location again but I feel the trucks need to be kept up a little bit more as far as maintenance goes and repair No one should be driving a truck like that with a alignment that's all and bouncing coming from the front end that's very dangerous luckily I was able to complete my job that I needed to use it for and I returned it that night I also called the company in the morning at that location to let them know how it wasn't cleaned up in the back or swept and how the alignment was off and bouncing from front end. I wasn't mad I just wanted it fixed for the next customer they said they would take it out of service and have it taken care of.
CHRISTOPHER ETrucks need better maintenance.
ROALD BGreat place to rent a u-Haul
MIKE MParking was limited. Had to ask someone to sign my return. They told me that I could just leave with out paperwork??????
Daniel KI paid for the appliance dolly and it wasn’t in the truck. My pick up time was before they opened so I wasn’t able to speak with anyone and I still got charged for it.
Stephanie cWas fast and sevice was excellent
Sujith JStaff was friendly and helpful. Used the two wheel car dolly for intended purpose. Picked up at 10AM returned by 4PM. Might need to rent again. Happy to return to same location, if necessary. Thanks
STEPHEN TI was not given a dolly that I requested but a family member had one. The website to return the truck was pure awful which is not fault of the location. I was unable to follow the proper steps. I would use this location again.
Cheryl SOutstanding service. Professional, polite & courteous. Would recommend!!
ANTHONY LPleasant to deal with
JERRY AParking very small
Ben PThe guy who runs this place is amazing. Really helped us out at the last minute. He truly saved the day for us.
JOANN SWe briefly spoke with someone when dropping off but we were able to drop it off quickly and they handled everything else for us. Great experience.
James EHours were posted close at noon. I got there around 11:18 am. The place was locked up and sign on door said closed. The hitch on a 6x12 is pretty heavy for a 70 year old guy by him self. I did manage to get the trailer off. Needless to say I was not to happy .😠
john DBe on time. Was scheduled to pick up at 8:00 am a week prior. Nobody there to do any paper work until almost 9:00 putting me 1 hour behind my schedule.
JACK KI did a night drop off. I talked to someone during business hours, and she was very helpful in letting me know what to do. The next day my rental was closed out very quickly, so nice job.
David WDropped off after hours, after dark. Parking was limited and questionable as to where to park. Most of the parking was taken up with cars that appeared associated with the garage. Lighting was poor. Signage with lighting could be better.
BRYAN RGreat
JAMES MWorker helped me take trailer off and was very helpful.
megan sIt was excellent service thank you.
JANICE GOur pick-up location changed twice from the original pick-up location and Uhaul was very quick to send us the new information. Although I was uneasy about the many changes (and everything ended up working out great), I appreciated the timely response from Uhaul about those pick-up changes.
JOHNDAVID HThe gentleman who helped us at Rivertown Auto in Conway, SC was very helpful and professional. It was nice to get help from someone in a pleasant mood theses days.
Colleen Khave a uhaul only parking area
Barbara MPrimary business is an auto repair. Did not spend enough time in office area to see if it was clean and inviting. However, more U-Haul signage needed for a busy 4 lane highway. Personnel and drop off was efficient and polite.
Boyd BI had a very good rental experience the equipment was great and the owners were courteous and polite and helpful
JIM ALocated on a busy highway. Property clutter. Friendly and helpful people.
RONALD HTruck was not clean in the back. Had broken glass and trash in it.
MICHAEL SIt was all great. Joe did an awesome job!
STEVEN CRead comments above
Salvatore ZGreat people to deal with
Michael TConvenient location to CCU. Extremely friendly and helpful.
Ellen Mcan't think of anything.
BILLY F