The U-Haul truck was an important part of the move. Service was great and explained well. The lady who works there was extremely helpful!!!
PAUL P
Customer Reviews for River Vista Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was very nice and helpful.
Michael SI had no issues while renting from this location. The owner was very friendly and helpful with tips and a great multitasker. I will recommend to my close friends and family.
Gerardo GSmooth and quick. Thank you.
Jon JSmooth check in and check out. Both personnel were friendly and thorough.
Jon JDoesn’t have a drop box and made the return process stressful and way more complicated then it needed to be. We couldn’t figure out where to put the keys and the office was closed. I would recommended when dropping off at this location to ask about the key drop off before your return as this location doesn’t have a key drop box and doesn’t mention that at the time of dropping off the vehicle or during the return process. Took over an hour sitting in the parking lot and of sitting on the phone with 3 phone calls to U-Haul reps and a live chat agents ( who were very rude) and who all weren’t sure of what to do. Ultimately just decided to leave the keys somewhere safe as nobody could tell us what to do when dropping off at a location that doesn’t have a key drop box. They should put a sign up at the location store or mention it on the U-Haul website or idk get a drop box? Very frustrating.
CHELSEY SDeanna is a great person handling the rentals of your U Haul Trucks. She is a great Asset to the company. Excellent Customer Service.
Michael MThe staff in this business go above and beyond for their customers!
kat mI had trouble with the In App pick up process, I had just opened a chat when the local office contacted me directly. She was able to sort it out, fix the problem and email me a confirmation BEFORE my chat request was answered!! Very responsive and easy to communicate with. If needed I will use this location again!! Thank you.
TIFFANY MAdd a key drop box for after hours or closed days. It cost me an extra day rental not being able to drop keys on Sunday. I was not made aware of this at the time of rental.
Linda RThe gal that checked me in and checked me out did a great job
Micheal SWhen giving a return address not list it as just U Haul also put it as a Storage Facility and name. Truck was returned clean and the person (Deanna) working there was very impressed. Very nice Lady.. Truck was very comfortable to drive.
Michael MYour staff is excellent!
kat mThe attendant at this location was amazing! She was very helpful and went out of her way to make sure we where ok.
Sheri DThe lady was very nice and knowledgeable. Took care of me in a friendly and timely manner.
Gregory DKeep Deanna on board !!! GREAT to work with ! Thank you for all your excellent help Deanna !!
Debra WThe woman running the place was great.
David MAbsolutely the best!!
Pedro QDon’t allow people to make reservations for equipment that won’t be available. If something happens to make it unavailable short notice, offer solutions instead of saying tough- you signed an agreement.
Donald Plady at front desk very helpful, should be commended for her customer interaction!
Michael HVery difficult to get a hold of anyone’. Always on hold for about 10 minutes. I understand the trucks are in high demand, but it would be great to be able to reserve one instead of hoping I can get one the day before it’s needed. I was told I had to call the day before it’s needed to see if one is available. Very stressful when moving!
Julie CVery good customer service
MARTY CKeep up the great job
JOSEPH PThe U-Haul rep was pleasant and efficient.
Ric PVery friendly and helpful!
MIke WNothing
Stephen LI was rerouted to this location at 4:30 the night before I was supposed to pick up my rental 50 miles from this location at 9:00. It is unacceptable to expect someone to drive 100 miles round trip to pick up this truck. Something needs to be done about what is considered "within the same region" The woman at the pick up location was friendly, but extremely understaffed as it took over an hour for her to get through 2 people in front of me. Then we were originally given the "wrong truck" and when she realized the paperwork didn't match we had to start all over again. I do not blame the woman at all. But if I never had to use UHaul again I wouldn't choose them. Unfortunately they have a pretty good corner of the market when it comes to price.
RON SFELL FREE TO CALL ME
THOMAS CSuper nice ladies, very helpful and friendly. Go way beyond typical.
Eric DThese people are delightful and are really being abused by the Carson City office policies.
Kurt HAbsolutely nothing!!! I had a storage unit for (just short of) 2 years & was treated wonderfully!!! The same can be said for when it was time to rent moving truck & close out my storage!! Dianne was always thoughtful, understanding & kind!! You do good work! Thank you so much!! 🎉
Carol MThe truck was not sanitized for COVID 19. I rented 2x from other sites and they had strong sanitizing protocols. This cab was dusty indicating it had not be sanitized prior to rental.
Edward DTank only had 3/8 gas, didn’t tell me about line on contract showing how much gas to put in to make it the same as checkout so overfilled. She wanted me to checkout rental online but did it. Just got the feeling I was putting her out
Megan CThe fuel hose was missing, so when I went to fuel up, gas went all over the ground. Wasn't able to refill the tank
Kevin HI wish there had been a discount for bringing the truck back 20 hours early!! And that there was a selection for a veteran discount that would make this better for us. I am about to do another rental here on Monday May 11th under my husbands name but different phone number and we are moving one way.
Joseph BWe were supposed to get our uhaul at 12pm Friday April 24 from the s Carson st location in Carson city nv When we showed up we finished filling out papers then an hour later were informed the truck was broke they could get us one in dayton(15 miles out of our way)they said they’d give it to us for a better price AND 200 miles for inconvenience As you know moving is a pain especially already having to wait until noon to get the truck THEN we find out we have to drive out of our way to get a smaller truck even though I reserved a 26’ truck a week prior Just to find out we were still charged mileage and didn’t get our full deposit I can honestly say this was the worst experience of my life and I’d never ever recommend this company There was a gentleman I believe named bo!?he did his absolute best (it seemed)to make things right Otherwise never would I come back and you should probably check into better employees
Kelley RTook less than 5 minutes, agent was very cautious due c19 virus, left key on front seat and said Thanks
John KService is great in this time with all this going on with the coronavirus they were great
Steve ANo comments
Jason DComputer self drop system was a hassle. Other then that was a great experience
BRETT RIt is my favorite location.
David HDeanna is a wonderful representative for your location. She’s helpful and personable. Thank you for having her at this location.
Martha WTried to use the mobile app to pick up truck. Location did not have the correct truck set up and ended up having to return the next day to get equipment causing a 5 hour delay in my move
Angela GPerfect send off from a very professional and genuinely caring lady. Like renting a truck from your favorite aunty!
Christopher BThe mgr. Deanna was great; friendly and efficient.
Steve VHave your departments not pass blame to another for their mistakes. This experience was awful and not worth the money I spent. I’ll never use U-Haul again.
Hailey SDue to a glitch in the system, she wasn't able to check me out when I arrived, However, she pursued the issue to be sure I wasn't inconvenienced or penalized for a problem that was neither of our's fault.
Carolyn SThis lady was exceptional also. Very positive experience. Thank you so much. Carla Waller
Carla WThe absolute best U-Haul experience ever. Extremely helpful and nice, very quick and super trouble-free in every way.
Marc ANothing. It was a great experience.
Micheal CVery friendly staff and easy to deal with when we are stressed out with the moving. Staff seemed to be in tune with us and our needs. Overall awesome and smooth experience
Matthew SNot everyone likes to do thing though an App. I prefer to TALK to A HUMAN! Then having to verify EVERYTHING by my email, what a pain in the a...... I WORK!. Give me a HUMAN TO TALK TO TO SCHEDULE MY TRUCK! I probably WON'T USE YOU AGAIN, BECAUSE YOU HAVE MAKE THE PROCESS SO DIFFICULT!
Sandra GDrop off in Dayton NV was great. DeAnn was so kind and very nice to talk with
Kim MWe would recommend this facility and its staff members 1000%! Very nice, very accommodating as we were in a pinch. Exceptional service.
Rose WLet the customer know at the time of renting what the office hours are and that they require the truck be turned in during office hours. Although I believe that you can use the Uhaul app to return your truck to any location; this wasn't relayed to me as an option. Otherwise my experience was good.
Jennifer LPhone lines for that location are hard to hear when calling but other than that things were great
jeffery tHave coupons. :)
Jerome HVery professional and compassionate
Rhonda HJust to update the information on Google Maps because Google Maps and you somewhere else
Alicia M