Customer Reviews for Riverbend Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Riverbend Rental

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John T. on

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Nathan V. on

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I am rating this location as poor because of the customer service. The Uhaul sign was super small and there were no Uhaul vehicles anywhere, so I did not know if I was in the right spot. The guy who came out said i could leave keys with him and he would e-mail me the receipt. I said I wanted one before I left. He said he had nothing to give me. And did not know I was even coming. I waited over a half hour for him to do the paperwork as he helped other paying customers. It was not good customer service at all. I have worked in customer service and I know how to give good service. I am truly disappointed with this part of the trip and when I bring my next load up I will not be dropping off here.

Christopher F. on

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MIKE L. on

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Angie B. on

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Cheryl H. on

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Working with Nate at Riverbend Rental, was way above average in service! If needed in future, I will definitely go back to him & highly recommend this location to others!

Myron S. on

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I reserved everything online including putting in my credit card information when we picked up the trailer the employee needed it again making the process take longer than it should have.

James H. on

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It took a long time to get checked out as the rep felt he needed to go through all the details. I appreciate that he was probably just doing his job, but feel there could be a "quick" check out process for those of us that are frequent customers and know the requirements.

Larry N. on

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Shannon M. on

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David L. on

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Michael S. on

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Let the customer know what type of light hookup (4-prong) is needed ahead of time.

james h. on

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the customer rep went out of his was to help me! great experience..please relay survey results.

Randy R. on

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jerald k. on

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Truck was in good shape, only 35,000 miles. The guys were very helpful and accommodating, even though I showed up a couple hours earlier than expected.