Our pick up time that I received was 9:30. The place didn’t open until 10. They didn’t open their store until 10:07. Then we waited for them to help another customer which took 20 minutes which was fine, but as soon as it was our turn to be helped the lady that was helping us was on a personal call for the first 10 minutes of being helped. Finally after she wasn’t responded to whoever she was talking to quickly the guy said “are you busy I can call you back?” And she said yes I just have to finish this one thing. They didn’t have the right sized truck we asked for and she was not helpful at all. She was quite short and rude to us. By the time I finally got to the truck it was already 11. I had timelines to meet and this brought me a lot of stress. When I got into the truck there were nuts and food crumbs all over the seats and the check engine light was on. I got out and made sure they knew the truck had the light on and was told it should be fine. I didn’t get to the house I was packing up until 11:30. Terrible experience. There was a lot more about the slow service and lack of communication but I figure this is sufficient.
Jadon A
Customer Reviews for Riverdale Furniture Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people were very friendly and helpful. They made me feel really at ease with the whole rental process.
Ronda NI was treated so very kind and every little item was taken care of by the most efficient gal agent. It went very well
Joseph M