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THOMAS S
Customer Reviews for Rivers Edge Gun & Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Insure that the vehicle was ready and working. U-Haul was not helpful in resolving the issue. When we returned the unit, they were not helpful when we advised them of the issues.
CHARLOTTE RPersonnel were not there - we dropped the truck off after hours but before our time to return it the next morning.
Sandra FThey were very nice and they were helpful. We were very satisfied with their service.
JENNIFER KGreat Arkansas awesome service. Nothing
Fred HIt was convenient for me
TIMOTHY WFriendly, helpful, competent, efficient young man. Definitely recommend and commend this affiliate of UHaul.
CONNIE FYour web site was not very useful. I tried to schedule my pick up at this location but it kept trying to have me pick up at a different location which was out of my way so I went to this location in person to schedule the pick up.
william jvery smooth and helpful
sheri cThe truck ran really good and it got excellent gas mileage I was really surprised thank you
JAMES RThey’re were extremely helpful and flexible. We had to make changes on a short notice and they were able to work with us without any issues. Would absolutely recommend them to anyone.
david BCheck out and check in was very easy and the person was very professional. Thank you for everything!
WILLIAM RAgain move helper to unload they were great. 😊
David BI returned this equipment Friday April 12. The young man said he would get it checked in and email me the receipt. It is showing not checked in still!! I need my receipt and am worried that the truck may be used while still showing in my possession. It is stressing me out. Received no answer when I called rhe location during business hours on the 13th.
Danyel DSee comments above
Thomas SNothing
FRANK TN/A
Anita Eclean the outside of the trailer
DANIEL MNothing, perfect in every way
Charles HThe previous experience was the Jonesboro AR location and its hard to compare. The facilities are so superior in Jonesboro however the staff and service was fine at both locations.
Brad JDropped off after hours and turn in handled expeditiously when business opened.
Layton BThe young man was very helpful
Laurel AEasy check in and check out.
Stephen Severything as agreed.
Larry HThe led tail lights need replacing on right side. Only half the lights on that side worked. Other than that, tow dolly performed as required
lee gIt's a long story
leonard sThe only truck available with in miles from Ozark. We got there as soon as they opened and they only had one truck...It was reserved for someone else at the time he said if we wait about a hour and come back and it was still here he would let us have it so we waited about a hour and 30 mins then we went back and it was still there soo he changed his mind and we had to wait longer...said just to call around I was getting upset because I really needed a truck because I was moving so I called alma no trucks I called Clarksville no trucks only other place was fort Smith or Russellville. Finally about another hour later he just gave it to me because the guy never showed up. I would call before showing up to make sure they have what you need or just get a truck in a bigger city...I did that but they dont like to answer the phones. I called like 10 times. The guy was friendly I was just in a rush and needed to start the moving process the price was okay I guess.
Brittney LDrop off was excellent and understood my frustration about being lied to and gettibg charged double what I was told after driving 2 hours to pick up the u haul ,
tracie sThe service was very helpful
carl nThe employees at river's edge pawn location in Ozark Arkansas are not informative about the guidelines of renting a u-haul
steven pNeed to check tires we had to go immediately to a gas station to get air in tires
Angela TGuy was an ass. He told me to pull around and get the car dolly. I went to turn around and there was another truck making it where I couldn't turn around enough. I asked him to move said truck and he said its in his store and he doesn't have time for it. I then was going to pull forward through a small slope and he yelled your going to cause one hell of a fuckin wreck. At that point I pulled forward without issue and went to pull around where he said and there wasnt even room for a car let alone the big truck. He then got mad and said just pull forward and ill bring the damn thing over there because there wasnt anyone watching his " fucking shop" when there was people behind the counter and im chairs chit chatting in the store. He was very unprofessional, this was the absolute worst experience I've had with U-Haul and probably will be looking at other options for moving in the future, I as a paying customer didn't deserve his terrible attitude and language.
Alex VThey fixed the chain that was not done properly.
Eileen DLocation did very well and I see no room for improvement. Thank you!
Elaine DCould not us the online service yo return the truck a employee at the ft smith agency had to do it for me
Jason DI really don't like the idea of being charged for more days than I actually needed the trailer. I could have dropped the trailer off the very next day in my state but I went ahead and kept it since I was being charged anyways. I am really really really starting to hate Uhaul. I am not the only person that thinks this
Steven DGet someone there to help and check connections.
Lonnie MEverything went great!
Timothy REasy and everyone was real friendly.
versal bU-Haul manager was rude and obnoxious. Needed a to rent a vehicle when they opened at 08:30. Facility opened late and had to call U-Haul rep and wait for him to come in. It took over an hour after contacting him for him to show up. I was not able to complete the rental until after 12:30 PM. You need a new local U-Haul dealer.
Randall LIt took 36 minutes to get the computer working so we could rent the truck. The only one available for our size reeked of dead animal in the back and we could not exchange it. The dolly we paid for to rent they did not have so they charged us for a bigger dolly. Truck did not have gas.
Kim HGreat place
Gregory FNone
gregory fI couldn’t get U haul app to work for late night check in but called Rivers Edge the following morning and they checked in the vehicle and trailer without issues. Big thanks to Marty (rivers edge) for assistance
Greg FEverything was great, no improvements. Mason went above and beyond what he had to! He was very personable.
phyllis rI was charged one amount and then another amount came out way over what I was told my total was and then when I dropped the Uhaul off again I got charged more money because I was told I went over my miles which couldn’t be because I didn’t do anything but go straight to my destination…
sierra wThe only place I like to use
STEVEN DMake ALL trucks and and especially very heavy trailers to be allowed to be dropped off at closest location even if it is a different state, when we are finished with it. Make the utility and car haulers a lot lighter. Other than that, it was a pleasure doing business with UHAUL. The Ozark, AR location is a great place. Very friendly and helpful.
ANGELINE DGreat folks and handled my transaction quickly and efficiently like professionals.
Jonathon CThe owner promised me on Saturday that I could bring van back any time Monday because they were not open then and he would not charge extra day. Some younger imposter was there and did the reservation using same van but kept running in and out of the store. Eight male customers were all standing around watching me. The young imposter guy was rude to me and I was issued a different location to return it to instead of the one I designated. He did check my tow safety though which was nice. I called for an extra day refund and also called to change my return location here in Pennsylvania. Thank you.
EILEEN DGrass sure needs mowing.
Larry Pthe people running the place said one thing over the phone and then when i went and picked up truck , they said something different.
GARY P