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Christine G.
Customer Reviews for Rk Auto Body & Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wish equipment was in a location closer to home
SCOTT C.I was asked if I could bring back truck early so another customer could rent the truck. Returned the truck over 12 hours early and still have to pay mileage due to NH and Maine not having any trucks!
Jason M.It was a convenient location. The steps to rent online was a little tedious.
Scott P.Never had better service at a Uhaul location.
Mark P.I was not informed I was going to be charged a $20 fee and I returned the van with the correct amount of gas but was charged gas. I will not use this company again.
Dawn L.Chris was very helpful and accommodating!
Nishan K.They were open. Heard people inside and they wouldn't unlock the door.
Julie D.The location looks like a junkyard with broken couch outside front door and inside is very dirty but the staff are very professional and helpful.
Tamara R.Had a great experience the owner of this location extremely helpful extremely friendly very organized I would definitely rent from them again
Christopher D.Very good rental process with the extra options and good prices. Very happy with the moving experience.
David M.No coffee / vomit stain and smell would go along way. Basically had to clean it myself so I could drive in it. Disgusting!
BRYAN K.The only problem I have is with you!! Corporate U-Haul. You guys suck!!!!! I had to drive over an hour to pick up my truck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The worst!!
Joshua F.Again, no one was there. I only dropped the keys in the key drop box at 230 pm on Saturday less than 24 hours after I picked the truck up.
CHRISTOPHER D.The service and truck were excellent. The gentleman at the counter was professional and was very instructive on the operation of the truck. The return was also easy and I was not billed any extra as i followed the rules and make sure truck was clean, equipment returned and blankets folded and packaged and gas at the level i received.
Mark S.Great service. Thank you!
Steven O.The truck was terrible in braking and super uncomfortable to drive
Lorinda B.Very good representative of U-Haul. I've rented many U Haul trailers and Mark was very accommodating and the most thorough in regards to checking everything.
John B.Excellent service I will definitely book again at this location
Hugh R.This trailer was much better than the last one. After using this trailer I realized the last one definitely has something wrong with it.
Joseph R.Return went clean and smoothly
Scott H.Driver's seat needs more than just two adjustments. Uncomfortable after only two hours on the road. Will not rent your trucks for a long trip. FYI - I do not have any back problems and am in great health!
John C.I've rented many Uhauls from different locations. This was by far my best experience. The staff was extremely knowledgeable and helpful. If you need a Uhaul, this is the place to go!
Charles T.The staff there was extremely knowledgeable and helpful. They solved all of my problems and got me going in no time. I will definitely go back, and I highly recommend them to anyone needing a Uhaul rental.
Jesse D.Mark was pleasant to deal with. Would recommend to anyone.
Roger L.I couldn't have done a better job myself.
Scott P.Only issue I encountered was I opted out of the insurance coverage and that was correctly indicated on my reservation. But when the final bill arrived I was charged the highest amount of coverage?? I called and was told it would be corrected. Both people I spoke to were great....just making note of it.
Christopher M.Nothing. The business owner was beyond awesome and very friendly.
andrew C.Friendly, competent, thorough! Great shop!
Stephen P.Very professional, and helpful staff. Would use again
Matt C.This place was very knowledgeable and helpful and Friendly.
Arthur J.2nd time I used this drop off location they are easy going.
Steven L.There are no markings to indicate that this location is a Uhaul dealer (or if there are, they're really easy to miss). The first time we drove by the location and had to turn around. Better signage would be a very good thing. Additionally the truck needed new wipers and has a pretty noisy exhaust manifold leak (spitting while running).
Jason C.When returning the trailer, I had to back the trailer in, which was a bit of a challenge. There was not enough room to do a U-turn.
Mark M.Great Customer Service, very professional, helpful, courteous, detail oriented! Thank you RK, for your help and professionalism- Clem
Clement B.Better signage.
Steven L.Nothing
Celest M.Send them somewhere else. I was charged $12 for gas on a 20 mile rental but I put $10 in gas in the tank before returning the truck. Does the truck need 7+ gallons of gas to drive 20 miles?
Kurt H.It would have been nice for someone to help lift the trailer off the hitch. The man came out to move his car so I could put the trailer there but immediately went back inside. He did not help back me in or to lift the trailer off the hitch.
KENNETH A.Truck was available even though I got there early. Personnel were very knowledgeable and helpful. I will get all my rental trucks from this location!
Andrew M.Because I was bounced around to three different locations, I was told I could get the 15 foot truck for the price of a 10 foot truck. It never happened. Don't offer what you can't provide.
Walter P.I am being billed for a u haul truck that I supposedly had for a few days. However I rented a 5x9 trailer that I brought back with in 6 hrs. I have rented this trailer twice a year for the past many years to move my golf cart. This is ridiculous. I emailed u haul ne answer back . My invoice should have been 24.95 plus 8.00 insurance and tax to be about 35.00. I had 2 withdrawals of my account to equal 70.00. this is not acceptable.
mariellen B.