Great service. I'll be using this same location again
BENJAMIN B
Customer Reviews for Road To Progress LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience at this location. They didn't have the truck I needed but made sure they got me one there when I needed it. Highly recommend ⭐️⭐️⭐️⭐️⭐️
KENNETH SLocation and service provided was quick, knowledgeable and efficient. We rented and used equipment from this location twice. Equipment was clean and well serviced. No issues.
RANDY BAbsolutely nothing!!! Great customer service!
CAROLYN MVery professional and easy to deal with. I highly recommend this location A+++
LISA BPick up and drop off was pleasant and efficient. Lou was most acomodating. I would highly recommend this location.
WILLIAM VVery friendly and efficient
JEREMY JCustomer service was top notch
ANDREW PI would like to say Lou who took care of me could not have been a nicer person and so helpful. You have a wonderful employee . Wish there were more of him !!! I do hope corporate division recognizes this man. I must suggest to anyone looking to move to look into the U Hall pods. The 2 young ladies that helped me in Florida were also super. Thank you so much
linda gwe were highly impressed from start to finish
JEFFREY HNot one thing!!! Super nice man!
CAROLYN MNo issues with drop off.
Andrew OQuick, efficient and professional service.
THOMAS DNothing. Lou was great! Didn't lift a finger. Would visit again if needed.
SCOTT WSuper fast and friendly service
Darrell OThe customer service was excellent.
RICHARD HExcellent rental service at this location. Best ever with uhaul over many years.
Cory KLou was a big help to me. Give him a pat on the back.
CHARLES HLou's uhaul in Ellijay, Ga is the best Uhaul facility I have ever used.
robert bLou is the best
robert bThe location didn't even look like it was associated with U-Haul. The GPS took us to the backside of a strip of stores and a guy happened to be outback with a customer and a U-Haul. He instructed us to just leave it there and he would send us a receipt later. When we left, I became worried that we didn't get his name and just left the vehicle with some random guy.
JOEL SThere was no one around and all doors were locked at noon on a Friday. I left the trailer but did not want to leave the 6 blankets due to the lack of security or even know if anyone was around what appeared to be an abandoned warehouse. Then then charged me for the blankets on my AMEX. I tried to call and left messages and no one returned my call. I wanted to return the blankets to a "person" and get my $48.00 refunded. No one ever called. Frustrating since I did not pick this return location, U-Haul did!
STEPHEN Dgood experence
JOHN NQuick, friendly, perfect experience.
Mark WSo helpful and easy to work with
ROBERT CAlways have equipment available as you did for me!
DENNIS MA great experience at the location of 1546 Progress Rd. Ellijay, Ga. 30540. Van was ready and everything fell into place! Excellent service all way through.
Patsy WWe rented a U-Haul trailer to move my mom to Georgia from North Carolina. We rented it for three days. We only ended up needing it for a little over 24hrs. We called the rental place the owner answered even though he was closed let us return it and is refunding the other two days. He was awesome to work with and when the need arises we will definitely use him again.
sabrina hVery Professional! Kept me Informed Every Step of the Way! Courteous and Helpful! Great Service and Went Above and Beyond to Help Me! Will Definitely Recommend This U-Haul Store!
Donna MThe location manager (Lou) was the most professional and helpful. Best experience of any location I have ever rented a Uhaul
CHASE NThe lights are completely unusable with the light beams not touching the road at all. Was charged 200 dollars and then another 17 dollars for gas even though I left 3 times more gas in it than was was in it when I got the truck???? I will not use uhaul again and I will never recommend anyone to them ever
Michael HReservation changes caused me to lose money because they did not move my reservation correctly. I am very unhappy that I had to pay for uhauls mistake. The second truck had to be jump started because of a dead battery which cost me an extra days rental fees.
Cheryl HLou was excellent
BRUCE BThe Uhaul representative both at the beginning and the end of the trip were very courteous and professional and answered any questions that I may have had about the move. I would recommend them to anyone.
Sam SNo additional advice everything was great
Michael LEllijay Georgia Team was very helpful !
Roger SThis location was great, the location closer to me lied as I went by and saw the very truck they claimed was not on site and was trying push me to a location over 1hour out of my way Clearly UHaul needs better overall standards as some locations are not as well ran
justin eI changed my order a week before to get a 4x8 and the 5x8 was still given to me. The pickup location was a garage so you can’t really rate it for cleanliness.
Kristy DGreat service, brake's we're a little off, but the truck did just fine. Thanks for everything U-Haul, you are the kings of renting.
stephen mLou was great. Explained the rental process and was very knowledgeable about the local area.
THOMAS A