This was not my original pick up. I was notified the day before my original pick up did not have the item I rented had to drive an hour to go get an item that I had ordered two weeks prior, not happy. I had driven over 500 miles specifically to the location to pick up the trailer to drive back only to be notified the day before how does that work? What if you hadn’t had the trailer somewhere in Phoenix not sure if I would recommend U-Haul or not if this is how you run your business. If I order and submit payment for a trailer I expect a trailer to be there
FRED E
Customer Reviews for Roadrunners Mercantile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We could not find the location. There was no signage. We used GPS and could not locate the store. We found other UHaul locations but they refused to rent us the trailer. We wasted 2 hours until the store called us and directed us to where they were located
Roderick LReservation and APP disjointed. Scheduling did not know whether we rented a truck or cargo trailer. Every time I tried to confirm reservation, it was a different trailer size.
ADRIAN PKeep up the same hard work and wonderful attitude of helpfulness and appreciation. Don't change a thing!
AARON B