Customer Reviews for Roberts Family Enterprises LLC
(U-Haul Neighborhood Dealer)

220 reviews

340 S Shady St   Mountain City, TN 37683

(423) 727-8088

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 727-8088

340 S Shady St
Mountain City, TN 37683

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Always excellent service at this location!

David D. 
Rating:
3.0

The mobile app would not accept the required picture to check the truck in after hours. I ended up leaving it and calling the next day.

TIM V. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

Customer service was great but th e truck need a little cleaning t do everything else was great

Roger G. 
Rating:
3.0

Customer did not leave a comment.

VINCENT I. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN D. 
Rating:
5.0

Very nice people. So helpful.

Summer W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

TIM V. 
Rating:
5.0

Very helpful and friendly. I appreciate the quick check-in getting me out quick!

Clint G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

VINCENT I. 
Rating:
5.0

You couldn't improve on anything. Mrs. Roberts was so very pleasant, kind, and extremely helpful and accommodating. Couldn't have gone any better. Would highly recommend this store.

Stephanie S. 
Rating:
4.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

I hope we never have to rent a truck from any location other than Robert Family Enterprise. The trucks are always clean and ready when they're supposed to be picked up. Dawn goes out of her way to be helpful and she is so kind and just wonderful to work with. We highly recommend doing business with Roberts Gamily Enterprise.

Allen W. 
Rating:
4.0

Customer did not leave a comment.

vincent I. 
Rating:
5.0

I

Jim B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Tiffany A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Not a thing it was a nice feelin .. the representative was vary nice n friendly

Diane H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Great job by Dawn, keep up the good work

Stuart S. 
Rating:
5.0

Excellent customer experience. Super helpful and extremely pleasant

David L. 
Rating:
3.0

After hours drop-off, but directions were clearly stated on how and where.

Douglas J. 
Rating:
5.0

Great Personal.

BOBBY W. 
Rating:
5.0

These folks were the best I have ever worked with of all the Uhaul locations i have been in in my lifetime. They bare the best of the best. Allen

Allen W. 
Rating:
5.0

Customer did not leave a comment.

Gale B. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
4.0

Customer did not leave a comment.

edward C. 
Rating:
5.0

Always can count on them for our needs!

Debi K. 
Rating:
4.0

Customer did not leave a comment.

maryland B. 
Rating:
5.0

Roberts Family is the best!

Debi K. 
Rating:
5.0

Continue your operation with supplies as such

David F. 
Rating:
5.0

Great customer service

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

I arrived and the people here were so super friendly! I had never towed before and they were so understanding and unhitched the tow behind for me. I had such a wonderful experience with U haul. Wouldnt ever hesitate to use again!

Laura K. 
Rating:
5.0

Nothing

Michelle D. 
Rating:
3.0

Auto hauler price is for six days only needed for 4, next time I won't turn it in early,I hold it for the six days get my money worth,Not u-haul double their money

DAVID B. 
Rating:
5.0

No improvements needed. Insurance prices are a bit high for the equipment.

JOE P. 
Rating:
5.0

Donna was very professional and everything was ready at pickup. Drop off was a breeze. Thank you.

Harvey C. 
Rating:
5.0

The family that runs this location is always extremely friendly and happy to help.

Kera B. 
Rating:
5.0

Trailer had a leak so I rushed to get things moved in 1 day. I brought the trailer back early and let them know it was leaking pretty bad. They only charged me for one day. I picked up Friday morning and was scheduled to return Sunday. Great customer service and I will always rent from this location for as long as I am able. They also sell metal buildings, and I am sure the customer service for those would be outstanding as well. Thank you Robert's family enterprises LLC. You have a customer for life.

David L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Great customer service!

Mark R. 
Rating:
4.0

Did not wear mask.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

I thought use of the truck for four hours was a little pricey.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

willie R. 
Rating:
5.0

Customer did not leave a comment.

LONNY J. 
Rating:
5.0

Have rented other times and each time experience is great!

Richard F. 
Rating:
5.0

I have a concern and have been on hold for thirty min .Can someone contact me .4233881688

Brent M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

ted L. 
Rating:
5.0

Customer did not leave a comment.

charles V. 
Rating:
5.0

No trouble. She apologized for the fuel mishap even though it was not her fault.

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Great experience!

Skyler V. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
5.0

Very nice friendly and very accommodating.

dan C. 
Rating:
5.0

It was a good experience all the way around. Very friendly atmosphere

William L. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Extremely friendly and helpful

James B. 
Rating:
2.0

Make someone available for drop off receipt

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Maya B. 
Rating:
5.0

Customer did not leave a comment.

Debi K. 
Rating:
4.0

Customer did not leave a comment.

thomas R. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Excellent service - always ready to help and very knowledgeable about the operations. I highly recommend this location to everyone needing to rent truck or trailer equipment.

Henry B. 
Rating:
3.0

store opened a half hour late. only opportunity to rent in town, thus I had to wait for them to get to the store.

Chuck K. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
4.0

Nothing to fix, I've dropped several trailers off there over the years.

David T. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Hire a bunch of people like Barbara at Gellar's in Manomet, Mass. She was, and is excellent.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Nothing! Dawn was great, friendly, considerate and knowledgeable.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Ronaldo S. 
Rating:
5.0

I have rented many times from this location and never have had a bad experience. Always friendly and helpful in providing (or finding if necessary) the right equipment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Being able to check in after hours with a cell phone was nice.

Donald T. 
Rating:
5.0

I have rented many times from this location. Always a pleasant experience.

Tom C. 
Rating:
5.0

Helpful and friendly

bonnie R. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Teresa O. 
Rating:
5.0

Customer did not leave a comment.

Hilda C. 
Rating:
4.0

They were closed the morning I dropped my 4x8 trailer off. I have dropped other trailers there before. I live in NC and they are close to me in Mountain City ,TN.

David T. 
Rating:
5.0

Great customer service!

jay P. 
Rating:
3.0

Not an actual U-haul location, this is a used car lot with a drop off box. The manager/owner took my receipt and paperwork from my pickup location told me that was all he needed and I could go. Didn't give me back my receipt or any documentation showing I dropped off the vehicle.

Cordel K. 
Rating:
5.0

Everything went really smooth very pleased

david P. 
Rating:
4.0

Customer did not leave a comment.

gene L. 
Rating:
5.0

Customer did not leave a comment.

kimberly K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top