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ANTONIO B
Customer Reviews for Robinson Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ended up doing the U-Haul Truck Share 24/7 because the facility where I was to pick up the truck was closed as it was a Sunday. So for me, that whole process was a mess. I was supposed to use the app to do everything, and I tried...and was actually close I think. But it seemed the app stalled and I ended up calling a representative to walk me through the process, which she did and it all worked out. But I was at the lot to pick up the truck and on the phone for probably close to an hour. Anyway, once I had the truck and was on my way, everything went very well. I drove the truck from FL to NY and it ran fine and was a comfortable ride. The pickup was the only flaw for me and that's the only reason for the 3 star rating.
DAVID BFriendly staff and helpful
ANDREA CThe lady that helped us was very professional, and a nice human being. She made the process of renting the truck we needed very smooth. I will definitely come back if I ever need a U-Haul again.
Lane AThis location is not a good place to do BUISNESS at all. I will never go to a Uhaul place again. I rather use my car. They charge hidden fees, charge ur credit card as they please, and they are not customer friendly
Mary MEXCELLENT PEOPLE, EXCELLENT TRUCK; EVERYTHING IS PERFECT.
Valmor TI made my reservation online. Had put for a $30 truck got the $20 truck. Granted was charged correctly for the truck. But the handtruck i order was the $10 one got the $7 one. And still got charged $10. Of all my truck rental experiences this was the worst one.
Amable TMrs Robinson is an amazing,caring, understanding and very professional lady. This is Customer Service as it's best!!!
Oscar VEverything was fine
Fernando AShe’s very ghetto and doesn’t have customer service
MICHAEL CSo easy! Self checkin was great!
JAMES WSu atención con calma muy amigable para mí que no hablo ingles
Jose BThe lady I spoke to was very nice.
Marcken PTruck mid trip stopped working, pressed the gas and wouldn't go. Had to shut off and start again, returned it because I didn't want it to shut down on me again
Paul HGreat Customer Service! i will use this location next time!
Ariel CThey have other business at the same location I was confused where is the right location
ASIM SUpdate the system so trucks don't get double booked.
Steffi HExcellent service!
Noelyn SGreat service!
Noelyn SOwner was so nice! I was so grateful to have that van at the last minute
Karla WBad service charge extra days without notice rude customer service owner tells people to shut up over the phone. BAD SERVICE would not recommend
Stephanie GEl servicio es excelente pero lo encontré un poco caro pagué 203 dólares por un de 15 pies
Alejandro YVery Good customer service
junaut aGreat customer service and the trucks well maintained
Rosemary MPersonal very nice and very helpful highly recommend
ORLANDO DTruck smelled and the truck did not have AC. The lady was very nice and polite, but unfortunately having no AC in Florida was a horrible experience.
Pablo PThe Lady and husband very nice with me that I was cry for the accident and she give me a beautifu hugs that I need and you husband very stent and give me a chair because I’m 75 years THANNS LADY 🇵🇷🇵🇷🇵🇷🙏🙏🙏
marques aGreat customer service!
Cheryl LIs to far to my address
Yeinier GI dropped off the truck after hours, very good overall experience in general.
Ernesto V