Customer did not leave a comment.debra S.
Customer Reviews for Rock Creek Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one there during hours when we brought back the trailer. It would have been very helpful to have someone show us how to unhitch it.RICHARD S.
You could actually get ahold of the customer when they respond to your after hours check in with the statement that they have a question about the bill change.TAMARA G.
They were very prompt in attending to my needs I would highly recommend this location.Gregg J.
In and out very quickly.John W.
Customer did not leave a comment.johnny G.
The first place was Terrible the guy didn't show up and said he couldn't till 3 even though I had it reserved for 1030 am. Kimberly was greatNick P.
Customer did not leave a comment.JEREMIAH S.
All worked out well. Polite and courteousGary Charles Y.
Customer did not leave a comment.GLYNIS H.
When I rented the 15 foot moving van, I stopped by on a Friday afternoon and said that I did not need the van until Friday night or Saturday morning. Knowing that the rental place was not open on Sunday, I told them that I would return it on Monday morning. I was told the gate would not be locked and that I could return it Sunday night. I picked up the van on Friday between 6:00 and 6:30 pm and returned the van Sunday night just after 8:00 pm. When I received the invoice on Monday, I discovered that I was charged from 2:40 pm on Friday until 8:49 am on Monday. According to this, I was charged for 4 days, when I actually had possession for just over two days.tryo P.
Have your rep actually say i will be charged a extra day instead of it being a damn surprise. It was 21$ that I wasn't supposed to have to pay.Conley D.
Customer did not leave a comment.Angela N.
I declined the trip protection and was charged for it anyway.JASON S.
Customer did not leave a comment.Terrence S.
Customer did not leave a comment.JODY F.
After I was quoted a price including miles they charged me an additional $700 because they â€œmade a mistakeâ€ at pick up. When I tried to dispute it they said I shouldn't have paid if the amount was incorrect. They had my card on file so it was charged automatically. I would not have paid the incorrect amount. I am frustrated that I have made 4 calls now with no resolution. Currently on hold again with someone who is saying because I talked to a representative in person it was not recorded so they can't help me regardless of what was said by the uhaul employee. So frustrating. That's said, everyone has jerk pleasing however this needs to get resolved. An additional $700 on a $900 rental is not acceptable.Shanti J.
Was very glad that personnel was there to check the equipment in.Dennis H.
Needs to learn you rental systems betterLance Taylor L.
Customer did not leave a comment.Matt J.
Customer did not leave a comment.brad R.