I was charged extra mileage even though I stated I was going to be stopping at my new home. Don't charge people extra mileage if we state we will be driving to our actual destination. Y'all didn't have anything close to where I moved and literally made the experience longer and stressful than it should have been. To top it off, you charged me extra mileage because I didn't drive it straight to the drop off? I stated that I would be stopping in Cook. I probably won't be using uhaul again with hidden fees.
Seth L
Customer Reviews for Rock Port Oil And Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to drive 200 miles (round trip) to pick up the auto transport at my expense with no compensation from U-haul. I would expect a 15% discount for that huge inconvenience. I doubt that I will ever use U-haul again. I wasn't even given a contract copy at pick up. Horrible customer service. U-haul gave me the wrong drop off location resulting in more inconvenience and more expense.
RONALD PEverything was good for me!
DEBORAH HJill is great I had no idea!
DEBORAH HGreat people, great communication! Thank you!
Jesse MSuper friendly and helpful. Easy return. I would definitely recommend this location to others.
KRISTOPHER HGreat customer service, fast and easy.
JODY MThis was actually my first time renting a U-Haul and the experience was incredibly easy and I will definitely be renting one again even if it's just to go get a refrigerator or washer and dryer or whatever . The affordable rates is what I really appreciated
Tony HWent smooth. Thank you
David FBest Uhaul experience I've had. 0 hassle and friendly supportive costumer service at Rock Port Oil.
Cory JVery nice customer service, very passionate and knowledgeable customer service! Thanks
Todd D