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Tommy H
Customer Reviews for Rock Solid Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great manager. Very accommodating and helpful. Highly recommend this location.
James LI was extremely disappointed in the rental reservation process. I had reserved a trailer 2 months prior to our pickup in College Station. The day prior to pickup we received a call saying we had to drive to Rockdale to pick up a trailer. We had family who had traveled into College Station for graduation and had plans with the family that had to be canceled due to the fact that we had to drive 50+ miles each way to pick up the UHaul trailer. It took us 2 1/2 hours instead of 15 minutes to get the trailer. The location in Rockdale closed at 5 pm so we didn’t have a choice. I was not happy. If you know you have standing reservations at a location for trailer rentals, you should have trailers available. I was told it was a high demand time…No Fricking Kidding…students are moving home for the summer from a college town. I’m pretty certain that my trailer was rented to someone who was willing to pay more because they failed to plan ahead and reserve a trailer. I pulled up the UHAul app and it showed that I could rent a trailer at 2x the price on the day of my reservation. The gal at Rockdale was very understanding and pleasant and made the situation as good as she could have so this is not a reflection on her location. UHaul…you need to do better. In peak use times, get trailers back to these sites in order to fulfill reservations or comp the rental if someone has to go way out of their way. We were 500 miles from home so we were hostages to get a trailer. You ruined my family time at a very important event for my College graduate.
JODIE SNo complaints
mark pGreat manager. Very accommodating and helpful. Highly recommend this location.
James LJennifer is fantastic. I thank her for all her help
RHONDA SThe trailer fell off the hitch causing damage to my car. U-Haul did not cover the damage
Wendy WJennifer was so cheerful and ready to help in every way. The facility was easy to get to and drop off my rental trailer. It also has lots of on-site storage units if you need to store something temporarily or long term. I will definitely be using this facility again.
Sheri TNothing more is needed.
JOHN MManager lady is very nice and helpful!
DEREK BVery good attention from manager Miss Jennifer Combs
GERALD CThere was no one present upon return which is why I check "No" on "Were the personnel helpful". I had to call Uhaul so that I could get a code to get into the gate to leave the truck.
JOHN SThe lady Jennifer is amazing. Not only was i able to get a hold of them after closing hours , she understood my situation and was able to accomodate with my scheduleso i could return the equipment without any inconvinience . Thank you Jennifer!!
Edna GMy issues were with reservations. The drop off location wasn't the issue.
Carson MThey were very helpful and easy to get to.
CLIFFORD WHelped me all they could.
JOHN GVery nice personnel. Perfect transaction.
CHARLES KThe trailer had a flat, I went on chat and the uhaul representative said they were looking into the situation and never responded back to me even after I waited over and hour. The pickup and drop-off locations were outstanding, but corporate customer service was horrible.
John RTodo Súper Bien
Eliecer GNothing that I can think of! We are very happy with the quality of service provided. Thank you!!
Jimmy vExcellent
JOE ZJennifer was absolutely amazing, she went way above what I expected while returning the truck, I would definitely use her trucks again if I need to move.
julie dThank you, Jennifer.
David FThey where very helpful an good customer service. Their equipment was clean an ready to go. I will definitely be using them again
Amber FAll good
Raul SJennifer was very helpful and readily available outside normal business hours.
Robert DJennifer was amazing, helpful, and efficient. This was hands-down the best U-Haul experience I have ever had and really appreciate the time and effort Jennifer took to help us out! She is the best!
Nancy SVery friendly, great facility.
Arthur KSuper responsive, friendly and helpful. Thank you!
Sean DStaff was super helpful, polite and patient when I didn’t know which unit to rent.
Katherine AJennifer was very helpful at finding me a location closer to my storage unit. Very friendly.
Patty MGreat service everytime
Laura FFast and efficient return of equipment.
CHARLES DGreat customer service 👏
Benjamin PGreat customer experience!
Dawn MJennifer was so friendly and helpful. I appreciate the excellent level of customer service that she provided!
Sandie HExcellent fast and great service
AMANDA Ait was really good there were no problem at all...!!!
Javier TVery professional, accommodating to my change in date of pickup and size. Friendly and clean business.
Terri SGreat new Uhaul facility. Brand new equipment! Had everything available we needed!
Samantha N