Customer did not leave a comment.
CHRISTINA C
Customer Reviews for Rockaway Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Grate service, clean truck!!!!
RAFAEL FJust the guy who works there can be more informative in explaining the process and give accurate price before charging he doesn’t fully indulge details of The rental process
Karla MThe treatment and everything is very good
CAROLINA PMake sure the trucks are clean
Danasia PIf there are stickers indicating no smoking why does the van smell like smoke. I think someone should clean the van after a customer uses it. It seemed like a new van but it was dirty.
ALBELIZ AOwner was the best help!
PATRICK DThe van/truck rental process was seamless and simple. Would rent from Rockaway U-Haul Truck Rental of Almeada again. A+ service and ease of drop-off is what you could expect from this location.
IVISON RExperienced & kind. This is the place to rent from. He made a difficult day easier & was beyond helpful.
SEAN PGreat customer service
KENNETH MOutstanding
JOSEPH MStaff was very friendly, I've rented the motorcycle trailer from them several times and they're always great.
DHEURIS RBe aware of this location! This man over charged me for only 2 days! He charged me almost $400! Stop overcharging people!
SHARNAKAY PMy is as good as yours
IVAN JBrian is awesome and kind guy made my experience 100% welcoming! Great location.
DANIELLE PEverything was perfect… continue doing ya same service excellent… Thank You
yasmeen eThe truck was okay. Would have liked it abit cleaner but it did what I needed and the cost was reasonable.
ERICA MThe customer service was great and the agent that helped us was very friendly had a great sense of humor and respectful and maid us feel at home thanks for the hospitality recommend this location to friends and family any time.
sandra lThe staff was amazing . The process was so simple and smooth. I would recommend the use of U-Haul and this location to everyone.
Aliya AThis is the best location in NYC!
Courtney JI originally had a reservations at the flatlands location I go there and they don’t have my truck. I wasn’t the only one. There were 4 other people they did the same thing to . I had taken off work and needed to move and was stuck. I went to Averne where I met Brian and he took care of me. It was quick and easy. He was very informative and kind. This is the only location I will deal with. U haul needs more people like Brian to work at their locations.
Diane LGuy at the desk was a good sport, great help, and to the point.
Jay PEverything was all good
junior gI gave above average rating because the man at the desk was very polite, professional and respectful. He made instructions very easy to understand & helped a lot in the process. The location isn’t easy to find or get to. The vehicle was around the corner. Probably because there isn’t a lot of space near the U-Haul so we had to carry the dolly to get to it. The vehicle worked well& was clean. Not in the best condition inside but otherwise it was a good experience. I would still use it again.
Jude DExcellent uhaul location, no issues, no stress and no problems. This location is a great in and out uhaul location
Brian FGood
Oneil BSuper convenient for me
michelle dClean your 🚛🚛🚛🚛🚛 but everything else was good workers were great
pat bNothing everything was good especially the guy the help me very friendly and helpful it was a great experience
Jose DBrian was a great agent and very helpful 10/10 on customer service thank you Brian your appreciated
masen nEquipment was usable, well maintained can interpreted in many ways, should be specific.
RACLIFFEL sBrian at The front desk made it very easy and pleasant, definitely going to use this location again. Next time I need it.
james cJust keep up the good work. Very professional kind and considerate.
Latsen BBryan was a pleasure to deal with!
DAVIDFRANCIS SSo my reservation was for 8am i got there like 755 did all the paperwork the guy to me the truck was in the driveway hope you can get out because someone is blocking driveway well him knowing there was no way i was getting out had to wait for the vehicle that was blocking driveway to get tow by the time all that was done it was 830 and i had to bring truck back by 11 so it delayed me a whole half hour
Karen TEverything was done right..Keep up the good work..
JOSEPH CThe biggest problem I had was that I can't get any cell service at that location (It's close to JFK and I think that raises some connectivity issues with Verizon). I was supposed to return a van after hours and it was impossible to do it via the app due to no internet connectivity. So I had to park & lock the van, drop off the keys and then return to the location the next day to finish out the reservation, which was a big inconvenience to me.
Scott SThe process was smooth and easy. The U-Haul worker was so pleasant to deal with. I would definitely recommend this location.
Deasia PNone
patricia aThe truck was somewhat clean who ever had it before me it was a little amuck but the service was impecable & the truck really came in handy and i most likely will be renting again!
andrew mBy far the worst truck rental experience I've ever had. Truck was dirty, smelly, filled with garbage and leaves. Check engine light was on and was seriously concerned the truck would break down. Brian also berated me because I wasn't able to make the U-Haul mobile pickup system work. But the worst part is that I left my planner in the vehicle and he is right now playing games and refusing to return it. This guy has got a serious attitude problem and an odd fixation on race. Nobody wants to hear about your racist views when they're coming to pick up a truck.
Patrick DGreat service.Very helpful.. and knowledgeable on what had to be done. . Truck was clean . And well kept.
HENRYR MVery helpful, excellent place, thank you so much
MOSHE SNo complain
Alberto ONothing
john r