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Donald P
Customer Reviews for Rockfish Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
FLORENCE EPersonnel was friendly but made no effort to help downloaded the equipment and had me place the trailer and truck in tight locations
Jeffrey MJust have a question here about my rental, when I originally rented it, I had chosen a location that was closest to my destination. I even confirmed this on the phone with a representative. I was then contacted a few days later stating that no location near where I needed to be had an auto transport, I was then told that not even a tow dolly was anywhere close either. This added time to my trip, I was also told at the pickup location that my account was suspended and I had to call u haul again for a 3rd time now. When I called and spoke to the representative I was told that I had no issues with my account and my balance was 0. Another issue I had was when I originally rented I choose no insurance but somehow it was added on to the rental, I would like some of this rectified. Also it wanted to mention the tow straps both loosened twice on the trip and I had to constantly check the straps.
Robert DI was told two different things by two different U-Haul reps. prior to picking up the truck. I picked up the vehicle on the 24th of March and returned it on the 25th at 4:49pm, and the location had already closed early despite the door clearly stating 5pm was the closing time. I dropped the keys into the key drop and called the U-Haul customer service department to report the location closing early while I was trying to drop off the truck. The rep. told me I would receive a email from the Rockfish location on Wednesday when they returned to reopen. Since I was moving I did not have an opportunity to open the email and read it clearly. Once I was able to open the email I called the U-Haul customer service number immediately to confirm what I was told since it was clearly two different forms of information and the representative advised me that I would have to wait 3 days for a supervisor to pull the calls and call me back to speak with me in reference to the dispute.
Daysha SNo issues, great job!
SAMAEL HYour store is always friendly and ready to help! Thank you!
Ann HNone
RUSSELL CExcellent service and very friendly and helpful. The truck ran great and wasn't hard to drive. Great bunch of people work at UHaul. I'd recommend it high ly. Thank you to the whole team.
JEANNE BNo instructions given for after hours drop off as to where to park the U-Haul specifically.
SUMER SAppeared to be a brand new truck. Easy check in. Clear instructions for after hours pick up.
Kelly HNice neighborhood business
RICKEY HDanielle our first contact was very clear and took care of our needs with excellent customer care our neighborhood haul rockfish location is the best
CAROL HYou are doing a great job as it is
Hattie WRockfish U-Haul people are friendly and helpful
MYLINDA MThere needs to be a detailed description of the trailer because in the description it says with gate. The back of the gate has a lip on each side so there’s only a certain width of objects that can pass through to be loaded on. My rzr couldn’t even pass through so i didn’t even get to use the trailer and had to return it and no one was there to try to get my money back because i didn’t have it for 30 or 45 minutes when i rented it for 8 hours that day on 20 Dec 24.
JOSHUA HThe mobile check in process was very easy.
William BGreat customer service!
MIRIAM OPerfect customer service👍
Arda AGreat staff easy to work with
TRACY JPerfect customer service
ARDA AThe gentlemen that rented it to me was great and friendly and helpful
CAROL CThe best place ı rent truck and trailer here.
ARDA AVery accommodating
DAWN BEverything was fine! Thank you very much!
Terry JEverything was great!
VICKIE HI don’t like that I filled the tank more than what we were given it and that we were charged for extra mileage. The representative was nice. We also did not use all the blankets but did not receive a credit for that as well.
Amanda CThe customer service was great. The vehicle was not in the best shape. There was a lot of play in the steering wheel. No running boards.
JOHN GOutstanding and professional service. The upload portal made updating driver's licenses to easy.
GEORGE BVery convenient online process to secure vehicle before opening hours.
Raymond HTruck was filled with dog hair and the windows had dog saliva all over them. Clumps of dog hair flying around cab and flying out window
Sean MGreat Experience!
Joseph DOffice clerk Danielle, simple instructions and quick service with a smile. She’s very professional and knows her job. Thank for Dedication to your job!
Darrell GVery easy rental process
RAYMOND HCab of truck smelled like cat urine.
William WI have no improvements, completely satisfied with service.
Darrell GThis is a wonderful location with very nice people. I would definitely recommend them to my friends and family. Thanks for all you do.
TERRY FDanielle was great.
Carrie BVery friendly experience. Felt very welcomed and not like an inconvenience like during my pickup at another location. Definitely will visit again when I need to
Vance SGreat experience and no issues with trailer I rented. The lovely young lady working that day was so nice and very helpful.
Jesse RDanielle from UHaul Rockfish NC was awesome. She made my day when I was having a Monday. Employees like Danielle have to be praised because they are a blessing for the business and customers. Please let her know I appreciated her. Diana Ruiz 910-364-7846
Diana RThe equipment was there and ready, there were no issues. Equipment was very well maintained.
Linwood HHave a sign for truck drop off after hours.
Luis VGreat customer service
William EMoving location at last minute is an inconvenience
Jennifer MHad to keep the truck longer than expected and they were very accommodating
Ronnie CSuper nice people and you could tell the equipment was well taken care of.
Andrea BTruly love the pickup process and the staff willingness to help out! They were very nice people.
James SGreat staff, very helpful.
LYNN MNothing to improve
Floyd AVery nice people
Toby CTo drive each truck periodically and check out the comfortability of the truck empty. Afterwards, then make recommendation based on mileage which truck may be a better pick for the trip or job. Thanks for the concern.!!
BRENDA PI rented it with a no contact pick up and it took uhaul 45 minutes to send me the code to get the keys.
Jonathan OLauren was professional and made my experience great…
Kelvin RShouldn't charge a customer an extra day, especially after having called and requested to be given one more day.
STEPHEN NEvery time we rent from Uhaul the Dolly we rent is always missing from the truck including this time.
Shawn F