The loading ramp on this truck was fantastic.
Bernd-Eckhard v
Customer Reviews for Rocklin Tire & Wheel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service! Clean shop, friendly, efficient!! Bravo!!!
Yvonne WThis place was a tire shop that had a few u haul trucks on the side to rent out. Usually I don't have a great experience in these kinds of places but this place was great. I would one hundred percent recommend them
GARY FThe personnel was very accommodating & professional. Made sure I had everything I needed.
JAMES BTruck was damaged and it would’ve been solved with just checking some camera footage and the manager refused to even acknowledge that. trying to make me pay for it on the spot. To be clear, I did not cause the damage.
DAVID DSuper easy. In and out and on my way
Rick PGood as is
Edward TI didn’t have the equipment I ordered and had to spend more money and time on finding it elsewhere.
Andrey SAbout a 12 year old boy checked me and checked me out, no customer service skills. The appliance dolly was not in the unit and when returned wrong amount charged to my credit card. After several calls finally got resolved
Anthony DWhy is there a literal child working here/checking me out? This man had his child working the front desk to accept and process my truck. He looked to be 11 or 12 years old. He also was DRIVING the truck. There is no way he is old enough to be doing that. This was totally disappointing and made U-Haul look awful/disgusting. I’ll never do a move with U Haul after this drop off due to moral reservations. Child exploitation actually occurring at this location.
JAKE OI preordered more moving blankets than they had avaialble
Heather PU-Haul rented the truck I had rented to someone else and I had to drive to two separate locations to finally get a truck. Then I finally get a truck and I didn’t even drive 20 miles. When I returned it he said since I didn’t put gas in it that they were going to charge me $30. I was so tired I just said ok
SARA BEasy check in. Nice personnel.
MARC SHidden fees, missing wire, sent me to autozone to buy a wire connector for the trailer. Will never use again
JONATHAN KThe manager in charge is very professional and considerate. He shows great leadership and care for the customer. One thing that was forgotten at checkout was the dolly that was on the initial reservation.
JONATHAN W/
CHERYL CIn a tire shop and the young son (probably around 12) was running the check in on and off as his father dealt with tire shop. Kid knew his stuff, but it was more than odd.
Andrew C