Customer Reviews for Rockwell Tobacco & Grocery
(U-Haul Neighborhood Dealer)

Rating:

1.0

The man behind the counter had no idea what was going on. I requested to rent a dolly, furniture blankets and an appliance dolly. None of these were available to me except the small dolly. I was never refunded for anything I was infact charged double for all of it.

Rating:

1.0

First off, the location is a marijauna dispensary and I personally think that it’s inappropriate for Uhaul to have a location there. The person who is in charge of Uhaul rentals is not at the location. I had to speak with them over the phone and the phone belonged to an employee at the store. I had to give this person all the information for rental and he was complaining about not understanding me over the phone. He had added safe move that I hadn’t asked for. If I hadn’t absolutely needed the truck right then, I would have canceled the reservation and gone somewhere else. When I returned the truck the next day, the employee who was there told me I couldn’t return it there because they didn’t have room for it even though I rented the truck from them the day earlier. When I explained that to him, he gave me the impression that he was annoyed that I was returning it anyway.I would never recommend this location to anyone and I will never do business with them ever again. From now on I will never reserve on line. I will be researching the locations ahead of time to make sure I don’t have this kind of experience again.

Rating:

5.0

Easy drop off. Friendly staff

Rating:

1.0

Took almost 2 hours to complete the pickup transaction, the trailer had a lot of pine needle trash and had to be swept by me before loading, the rental location did not help connect the trailer and provided no assistance in making sure the trailer was connected safely, the rental location did not have the blankets I requested and I had to drive 20 minutes to another location for the blankets, and I had to assist the rental location in entering the transaction by calling UHaul customer service. A bad experience especially after reserving the trailler.

Rating:

1.0

Was told I had drove an outrageous “83 miles” when I had only drove around 40. I didn’t know that the distance from where I had rented the truck, to my destination in Concord (and back) was “83 miles” They kept insisting that I was wrong or lying. Felt disrespected. Back of the truck had red dirt on the floor which made for a highly unsafe/unsanitary surface. Highly unsatisfied. I highly recommend if anyone use a rental, that you take a picture of everything yourself, including the miles! I will not be returning.

Rating:

5.0

Attendant was very helpful and polite!

Rating:

5.0

Quick and easy pickup and drop off.. Highly Recommended

Rating:

4.0

Still haven’t received reimbursement for the extra I paid for trailer

Rating:

1.0

It would help if they did not lie and give you a run around. I was told that my total included a deposit refund and it was a lie just so we can rent the unit. Very hard to understand the person. I got charged for gas even tho I returned it the same way it was given to me