Customer Reviews for Rocky Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

2.0

It's the only one in town. They charged us an additional $48 and could not tell us why only gave us the Memphis TN U-haul number to call and find out. Memphis was very helpful and resolved the charge. The guy in tunica just kept saying "we are not U-Haul so we don't know why you were charged?". If they are not U-Haul then who is and why could they charge my card $48 if they had nothing to do with U-Haul. Very unprofessional.........

Rating:

1.0

Not friendly bad customer service

Rating:

1.0

Close the location down

Rating:

4.0

The equipment was dirty enough that my additional driver took video before leaving. Also, my check out experience was the worst I have ever had. At first I was being charged an additional $10 for gas when it was slightly over what we picked it up with, then the business told me I couldn't get the cash deposit back because they didn't keep cash. i am STILL waiting for the cash deposit and I am just fed up. These are by far not all of the issues I had with this rental just the more pressing. Additionally it gave me the wrong directions to the location to return it and we had to drop an hour away to find a truck anywhere near what we needed I was told that I was going to receive an adjustment for the price and the mileage but I have not seen that either.

Rating:

5.0

Move closer

Rating:

5.0

Everything was Great thanks for the outstanding service

Rating:

1.0

My van had terrrible wipers-they screeched and I felt like they may come off at any time. No washer fluid, my car battery went dead 3 hours from home and the mechanic said the van had been poorly maintained and probably needed a new starter. I did notice it had a slow start when I cranked it.

Rating:

2.0

Make sure the truck not full of ants when you rent it make sure rental 8s ready when you get there try not refer people to another location cause you gave away their storage unit they had reservations for an charge more for a bigger size guy at desk was not being professional in my opinion but the supervisor corrected the action twice

Rating:

1.0

There internet was not working...the person that normally does there Uhaul stuff was out...so I had to wait over a hour and half to get a truck...the side mirror was showing me I could not get it to turn the right way...The guy in Uhaul tried he could not either...I had to put my head out the window to change lanes...because getting out of the Uhaul place so late my movers went to there next job so I had to pay $57. For another day so the movers could fit me in This is my 5th Uhaul less then a year...I spent about 5 to 6000. The last 2 times I've rented have been hell...I Pau way to much to not get any help...to be charged for another day because of No knew how to do Uhaul not right...

Rating:

2.0

The place was a shack off the side of a gas station, no one could find the keys. The truck wasnt in the best condition.

Rating:

4.0

Everything went very well and on time great service

Rating:

1.0

Nobody was there when I made it to the location and I went out my way because the location that was close had no trucks

Rating:

1.0

I was told that the person who was in charge of cleaning up the U-Haul just didn’t do his job.. it was like it wasn’t a big deal.

Rating:

5.0

The guy was very courteous and helpful. I will definitely go back.

Rating:

2.0

There was an over charge on my account and I called customer service, which they acknowledged I was over charged twice and transferred me to be compensated but has not been able to speak to anyone. Truck was in poor condition. Kept cutting off. Sounded dry and out of gas and oil

Rating:

4.0

Make sure vehicle are driveable

Rating:

5.0

You would help yourself immensely if you take CrossMovers off of your labor choices . They are ridiculously inept . The canceled on me knowing I’m coming from out of state to get my things out of storage because it might storm . They knew my things were in a climate controlled facility & they were afraid of lightning . Complete laziness

Rating:

1.0

Have someone who can actually work the computer to pull up the reservation.i personally has to do the owners job by calling the 1800 number to get checked out. I had to waste almost an hour before I could get my reserved trailer.

Rating:

1.0

the gas tank was only 3/4 full and I filled tank on return but was still charged for fuel. The guy kept saying he wasn't feeling comfortable with my Jeep on the trailer but it came down to me having to give him $40 cash so he could feel better he said " I would feel better with some cash in my pocket" . I feel ripped off by U-Haul and will remember this next time.

Rating:

1.0

The truck was filthy in the inside. It was low on oil. The rep did not check it before I got it. Also, the truck was not there when I arrived to pick it up. I waited 2 hrs for it to arrive.

Rating:

4.0

Good service

Rating:

1.0

I had reserved the trailer with a pickup location of Hamilton Storage in Hernando, MS. When I arrived at 8am they informed me that they did not have the trailer and I would have to go to Tunica (30 minutes away) to pick it up. When I got to the site in Tunica the only person working was a lady in the convenience store that is the Uhaul site. No one was there that could complete the contract for me. She took my name and phone number, said she would have the guy call me, and told me to take the trailer…which I did. I called Hamilton Storage and they gave me the Memphis Uhaul number to complete the contract. The experience in Tunica was abysmal.

Rating:

5.0

Great friendly service and staff. No problems during our drop off they were very spot on.

Rating:

1.0

We were on time and no one was there. Then I saw my credit card and they had charged me an extra &66.63 and said we were Lste! We were not Late!! And I want my credit card refunded!! Until then I will not recommend U/Haul. Dincery, Nona and John

Rating:

4.0

I had problem with uhaul reservations. I would ger a confirmed location and then. I would get an email telling me that the confirmed location did not have the size truck I wanted and then I would get another location that would be a problem. This happened to me twice and it took me over 3wks to finally move without me having to cancel.

Rating:

3.0

I had to drive an hour to pick up a uhaul which was inconvenience for me and my family. I spoke with the customer rep and asked for a 26” and he went over what I wanted and he put in the system I wanted a 15” which cause me to drive an hour away when I could have picked up a uhaul in my hometown

Rating:

2.0

UHaul emailed me a pick up location in Robinsonville, as requested, however this location did not have the trailer we needed and were unwilling to locate a trailer. I had to call another location who located the trailer we needed in Tunica, MS, 15 miles out of our way. This reservation was made 26 days before the move, online. NEVER AGAIN, will I do an online reservation, waste of time, as NOTHING was how I had requested.

Rating:

5.0

The staff here were amazing, helpful and friendly!!!

Rating:

3.0

Need a manager with experience....

Rating:

3.0

I rented a 5’x8’ trailer. The door on the trailer is 4’ wide. I have a design in mind that would improve the door opening and make loading much easier. I hovered hell loading the trailer through the 4’ door.

Rating:

1.0

Reached location right before closing, and young man told us he was getting ready to close and to "self-drop it and do it online". So, we tried this and online was having technical difficulties. Called Uhaul 3 times Saturday night, 21Jul2018, and waited on the phone more than 20 minutes each time with no answer from customer service. Chatted with someone named "Nancy" who told us she would make a note and "to leave equipment and call Uhaul tomorrow." We called several times on Sunday, 22Jul2018, to both drop location and Uhaul customer service with no answer from either. Called drop location today, and was told "system is down and I will call you back", but confirmed that trailer was at his location. Finally reached someone at Uhaul customer service on 23Jul2018 after 3 calls and wait time, totaling 48 minutes..... this is ridiculous! We rented Uhaul truck in May and had a horrible experience with junk equipment! Now, a horrible experience 2 months later with contacting customer service.

Rating:

5.0

Everyone at U Haul are always courteous and helpful. I have rented from U Haul several times and has always been good experience.

Rating:

1.0

At first I was told I could not drop off vehicle because the person was not there. Then I was told he was there. The office was cluttered and not up to what I would expect of U-Haul I was charged an extra day for being one hour over the stated time. I requested the vehicle for April 7 but had to pick it up the afternoon of April 6 because of the businesses hours. I should not have been penalized because of this.

Rating:

5.0

Uhaul u guys have on of da best rep I have ever had a conversation with.. She is the most caring person I have ever met.. Ms Leslie I really appreciate ur ?? ma'am... U just don't how special u r to me.. If ever u need anything for me or from me just ask..

Rating:

2.0

toke to long to leave with the truck i had to to go to fear to get the truck they computer was messing up i got there at 2 didn't leave until after 4 i thank i need some of my money back for all the mess i went thought with uhaul i been get a uhaul every year and this the first time i ever been thought what i did yesterday

Rating:

1.0

The card reader was not working and it took nearly an hour to get everything done. It was in a backroom of a gas station and wasn't very organized. It was understaffed and I think that made the most difference. I wouldn't pick up from this location again.

Rating:

1.0

They did not hold my reservation. When I arrived to pick it up it was not there. I had hired workers waiting on me. I lost approximately three hours of hired labor/ help loading. They eventually got the truck back for me but I had to wait on it three hours.

Rating:

3.0

Not a thing, it was a gas station

Rating:

1.0

Have the clerk to explain more about the routing amount and the way it works because I ended up spend $200. which is totally ridiculous....i didn't understand where my money went to $200.seriously I thought was gonna get something back even when the sign said save $25. If u fold the covers and sweep the truck out...bad communication bad salesman then mileage was off from the printout I had a picture of the mileage but had accidentally deleted the picture so I ha6no proof I charged it to myself but it won't be another time they get me

Rating:

3.0

Provide service in Helena, AR.

Rating:

3.0

The dealer's computer was down & just handed me the phone for me to provide my AMEX # to "someone" that had not even identified his role --- later, after 3 requests, it was thought to be someone in the regional Uhaul office. After my further questioning, they explained the contract would be emailed to me, since the dealer was unable to receive a hard copy. Also, the Right Rear tire had NO TREAD - totally slick.

Rating:

1.0

No one at location knows what is going on. I took over an hour to get a truck returned because they kept having to call for help. Poorly staffed

Rating:

1.0

I truly believe that I was overpriced!! Worst service ever

Rating:

1.0

The cashier checked out about 10-15 customers while I waited for him to get to me. Very poor service.

Rating:

1.0

in a hurry when I dropped off u-haul no one there to help me 11:30am on a week day. Plus they robbed me for 52 dollars I put 95 dollars in gas in a 20 ft truck and only drove 350 miles. They said tank was below 1/4 but it was barely below a 1/2. They parked on a slope so it would read low. had to leave and trust they would do me right when who ever takes care of the uhauls made it to work. I thought they would be honest but I was wrong. I wouldn't want these people associated with any business I owned. They lost my business and my companies business for you. Need to inspect your locations place was dirty and hard to find and the people are crooks. Never had a worse experience in my life

Rating:

1.0

Very rude and seem like they did not know they were doing. Did not take my paperwork and said " just unhook it and go. I e-mailed a letter to you the day I returned it.

Rating:

2.0

i reserved trailer and received e-mail notification it was ready but in a town 45 minutes away from my local store. I showed up and only person who could do paperwork on rental had left and no one else on site could rent trailer. After an hour waiting on the person to get back I called u-haul and a Leslie in customer service took care of me over the pohone. Leslie from U-haul was great but I will never use this pickup location agian.

Rating:

4.0

My only complaint was there was some delay on the computer, and the food smelled so good, I almost bought some chicken (Dinner was waiting for me at home!)