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KEVIN E
Customer Reviews for Rocky Top Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well run business Gentleman there is so nice and pleasant. I've rented many times from him. He is super nice and perfessisonal
DEBORAH GFriendly courteous helpful.
JOHN KThe tire strap on the tow dolly was torn. It ripped all the way halfway down the mountain and I almost lost the car I was towing. Once we got to the location I had to cut the strap to unwrap it from the cars suspension. Sent out damaged equipment and almost lost the load.
CHRISTOPHER RKey box and lock return location!!! Found it by accident!!!
Melvin BLight trailers the trailer I pulled was way too heavy
CHRISTOPHER SVery professional and was super easy! Thank you so much for all you do!
ALLISON DExperience was great. People were friendly.
LARRY KAll good!
ALLEN EFriendly and efficient
CONSTANCE WCustomer service and the ease of pickup was great.
GAYLE Tthe guys at rocky top are always great to deal with.
MARK FGreat friendly service
RUSSELL PThis location is a model for other U Haul stores
WILLIAM SLocation's propane customers take priority over Uhaul customers.
JAMES Deverything went smoothly
Mark FGreat business!
Larry PI don't understand why this place cannot have 6x12 ramped trailers? At least let the manager of this place know why so he can explain it to customers. I asked for one and he said he just could not get them because of a decision above, but he was not sure of the logic. Makes no sense to me to not try to meet the needs of customer(s).
MICHAEL MI can't think of anything else to be done The owner is amazing and very accommodating. He will do his best to mane things easier for the customer. I'm 70 yrs old and a female. It was very easy for me to rent and return the truck.Very nice gentleman. Would recommend to anyone.
DEBORAH GGreat customer service! Very quick and professional.
BRIAN HQuick and easy process checking out and checking in. Staff was friendly.
ALBERT GNothing, Bruce does an excellent job!
TERRY GExcellent service and excellent team
Martin WNothing, this establishment is/was outstanding in its service.
MICHAEL BThe gentleman running that location was very nice and helpful
JOANN GGreat service, courteous, professional and they went above & beyond to accommodate us with our move.
DOUGLAS WBruce at Rocky's was very helpful. Provided us with a recommendation for movers in the area. Will be happy to provide future business!
RONALD SBruce is Super Nice and Great to deal with!! Well be back for more rentals in the future!
BRAD Wtruck was clean and ready for pick up. we only needed it for a short haul, and when we returned the truck. the return was quick and easy.
ROBERT OKind and very kind accommodating
MICHAEL KFriendly service with a quick check out and check in! Great to do business with!!
BRAD Wgreat trailer. friendly and helpful employee
ROBERT MVery helpful when returning trailer.
JOHN MThe gentleman there is super nice and very accommodating. I have rented from him on numerous occasions. Very nice and will always do what's in your best interests
DEBORAH GPick-up and return went very quickly. The gentleman that helped us was very pleasant and efficient.
GLENN FThe facility was great and dropping off the trailer was easy and quick.
Ken SFriendly staff member made for a quick and easy pick up
Marilyn SJohn always goes out of his way to make each rental a pleasant experience.
Donald SReturn Sunday
Shawn LSuper helpful staff
Wallace HThis is my forth rental from this location…always friendly, informative and courteous. We recommend this U-Haul location to everyone looking to rent. Great People.
Donald SFriendly and professional. Great experience. Thank you.
Scott FAttendent was very nice
kyle sCustomer service was fantastic. Thank you so much for your help in getting it done. John Wells
John WThis location was very business friendly and went out of their way to make sure our transaction was successful and pleasant. I highly recommend this UHaul Store to anyone wanting or needing their services.
Donald S