Customer Reviews for Rocky Top Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rocky Top Storage

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Kenneth M.
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Customer did not leave a comment.

Frank L.
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ROBERTS N.
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LUCIEN B.
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Sheila J.
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Not a thing...Service was GREAT AND COURTEOUS.. VERY HELPFUL !

Charles H.
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Customer did not leave a comment.

Jimmy M.
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I rented the trailer for 1 day and got charged for 2. Will not be renting from haul ever again.

Betty G.
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Customer did not leave a comment.

Gloria W.
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Not a thing

Dominick B.
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Nothing to improve. Gentleman was very friendly.

Keith N.
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Customer did not leave a comment.

ROBERT C.
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Caleb L.
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Adam J.
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William G.
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The person over smokes U-haul was the most helper person I even know.

James A.
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DOUGLAS A.
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Michael S.
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Great customer service. Easy pick up and drop off.

Ronald M.
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Sandra R.
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Lavonne H.
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Ron S.
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I was impressed with the ease of the pickup and drop off and the quality of the trailer during the trip.

Robert B.
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Brenda B.
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Great people to work with !,

James Z.
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Keep up the good work.

Anthony P.
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Timothy C.
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JOSH C.
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Awesome customer service look forward to doing business again

jessica F.
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David T.
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James T.
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Had booked online to pick up at Athens Barn Center #2, Madisonville, TN 37354 with a 4:00 pm pick up time. No one was at that location. Called their office number and was told that no one would be able to help me and that I should try somewhere else.Not happy. Had to rush to find a different u-haul dealer on a friday before everything was closed. Was able to talk to someone at rocky top storage and rent a truck that was bigger than I had initially rented but it worked out. Will not rent online again.

James A.
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All is good.

Nathan O.
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Customer did not leave a comment.

Drew G.
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Doug B.
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Reported exhaust leak to them on arrival. Uhaul didn't do anything for us. Very poor customer service.

Amanda S.
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The customer service was excellent friendly and informative

Deena L.
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alan A.
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NANCY P.
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elizabeth H.
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Charles W.
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This question/review is asking “What can we do to improve for the next customer?”... honestly, nothing. Even though I showed up 90 minutes early, my trailer was out front ready for me to hook up to it. Nothing was in the way, just back up, hook up, do a walk around safety check, drive off! Upon completion of my rental agreement, the spot where I originally found the trailer was available for me to put it back. I walked into the office and met “Lisa”. She questioned me concerning my satisfaction of the trailer and thanked me for choosing U-Haul and her location for my rental needs. I am very satisfied with my over all experience!

John L.
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Your review app buttons suck. Hard to get them to respond. Elsewise all is good.

DENISE M.
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For convenience, yes. Everyone was very helpful and very friendly ??

Howard S.
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Customer did not leave a comment.

John P.
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Service was excellent. They were extremely helpful.

lucien B.
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wilma E.
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Bob H.
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MARK M.
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Yvonna M.
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The U-Haul Rental experience was made stress free by the location, representatives, and perfect U-Haul. Thank you.

James B.
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I had a U-Haul location in my city but had to return equipment to a different location, not happy about that

steve W.
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Customer did not leave a comment.

Jeffrey L.
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Fast drop off thanks

Daniel D.
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Great local service!

Jeffrey K.
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Very friendly and professional service even during a pandemic. God bless you all.

al C.
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Customer did not leave a comment.

craig S.
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Nancy L.
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Michael C.
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Very nice staff working here.

Christie P.
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Customer did not leave a comment.

william G.
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Too many emails and filling out information several times I spoke with an agent at the storage unit then had to go online and put it in a again and then go online and put it in again and then talk to another person give them the same information. Gave the same information probably four different times

sanjaykumar P.
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Customer did not leave a comment.

joan R.
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Get prices rite and methods need to be updated

Thomas R.
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Treated very well . They had things ready on time and were very helpful

Frank H.
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Customer did not leave a comment.

Sam G.
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Sam G.
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The agent could not input my vehicle into the system so that I could rent the trailer. It is a 2019 Porsche Cayenne with 7700lbs towing capability. She said the options were 2500, 5000, and 7500lbs. The system wouldn't accept any of the above and she had to make a phone call that she said was not helpful. Wasting our time! Fix this!

David B.
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Customer did not leave a comment.

ERIC L.
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Always a great group to deal with here!!

duane C.
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Very friendly and helpful.

brian S.
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Joseph D.
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Dale B.
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Jon B.
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Nothing, always prompt and very friendly. I didn't have to touch a thing. They hooked the trailer, lights, and checked it all before I left. Next time I'll rent the bigger trailer though. Thanks so much!!!

kevin G.
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Customer did not leave a comment.

Jerry F.
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Again very helpful and friendly staff. Thank you.

James K.
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Pouring rain and she helped us attach the car carrier and my vehicle.Wonderful help.

Michael C.
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Everything was great.

bob K.
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I rent from this location at least once each week.

Samuel K.
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Deliver the correct size truck

Steve O.
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Very friendly....agreed to pick up one day early because of their busy rental schedule for the next day. Was given an extra day of rental but this did not show up on my contract materials. Was also told that the trailer could be returned to the location of my choice. However, a specific location which was several miles out my way was entered on the contract....not sure why. I checked in and paid before pick up yet I had to answer several questions at check in that were already addressed with early check in.

eric E.
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Friendly service. Very helpful.

Matthew R.
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Well for starters I rented the unit for 2 days I returned it early and got charged an extra $9 for one line of gas used. If anything I should have got money refunded.. only used one day AND didn't even use the mileage I was quoted on. I WILL NEVER USE UHAUL AGAIN or recommend to anyone.

Brent M.
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I wanted to trailer a kit car. Kit car didn't fit the titles in your computer software so I had to fill our a blank form. The form asked for me to provide the "Wheel Track Information" for the outside rear,outside front,inside front, and inside rear. I didn't know what that was so I took the car, a measuring tape and went back to the store and asked them to show me what to measure. They didn't either and gave ME a number at corporate to call to find out. After a 45 minute wait, the person on the other end didn't know either and said to call it another normal car and picked one. I went back over to the store and they wouldn't accept that and gave ME a number for the "hub". They didn't know either and gave me a different corp. number to call which I did. Someone there asked me for the length,width, wheelbase and weight of the car, all reasonable questions which I had supplied a couple days and trips before this. If I had had any reasonable choice I would have walked out before this but I had to be somewhere the next day with the kit car, so I didn't but I was angry with all the runaround in what should have been a simple thing. My positive suggestion is to think about a redesign of your computer system. It's hurting you at the store and with customers.

Bob G.
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Tom B.
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Ronald J.
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Andrea L.
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Royce B.
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Poor customer service and very rude

Deborah G.
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The lady was very kind and sweet.We talked and talked.

Alan B.
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David E.
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Extremely nice and accommodating people.

Steven M.
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ROBERT T.
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James M.
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Best in the business

michelle J.
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Jamie M.
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MELVIN R.
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If you have need for a U-Haul I STRONGLY recommend Rocky Top Storage in Madisonville, TN. Customer Service by Lisa is Professional and Friendly; Pricing competitive; Vehicles are well Serviced; Processing is a little slow through the U-Haul system - have experienced this elsewhere with the U-Haul system so appropriate a little time for processing. In the future Rocky Top is my go to place for a U-Haul Strongly Recommend!! Thanks. Mel R.

george Y.
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Customer did not leave a comment.

Kenneth J.
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The truck was clean and but water leaked in during a rain and ruined a number of pictures and books, some of which can not be replaced. We are very upset and not sure what we are going to do next.

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