Customer Reviews for Rodmans Service Center
(U-Haul Neighborhood Dealer)

89 reviews

139 SR 224   Van Etten, NY 14889

(607) 589-4947

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 589-4947

139 SR 224
Van Etten, NY 14889

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Keep up the great work

MICHAELJAMES T. 
Rating:
4.0

Very nice ‘ smooth grab & go

Barry A. 
Rating:
5.0

A very nice helpful man.

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

KENNETHJOSEPH F. 
Rating:
5.0

I was satisfied with complete service,Scott a great person to do bussiness with.He kind,honest,straightforward and very social and leaves you smiling and happy with his service.He treats everyone like their his family.I give him all the stars in the world for his patience and honesty.Thank you Scott I keep you in mind when I need car repair,your type man to do bussiness with.Keep faith up..I blame u haul for not putting reserved equipment at convenient location for the renter to pick up and return.I feel uhaul themselves has a horrible service to there customers.You should be able to reserve something ahead of time and uhaul bring it to location you want to pick it up at for you.Way this works out uhaul does nothing for their customers ,except repair equipment when needed .I very dissatisfied to learn this information cause who wants drive extra hour trip to get equipment they need when your tired trying to move .I just don't see where uhaul does anything for there customers except take their money.Even car dealership move car from one lot to another for customer to test drive in Hope's of a sale .What does uhaul do for us..Definitely not convenience not Scott fault or any locations fault they get what we people bring them.Really horrible system in my option.Learning tg his no wonder that go so many locations to make look good,I hate drive hour one way extra everytime I want rent box trailer,when uhaul location down street from me and never gets them only trucks.Weird how man th more havent complained.They should provide us with some sort of service too ,like us choosing where we want pick it up and drop it off.Oh yeah we pay double for that one way .I realize now why many won't rent from uhaul no more..cannot wait to buy my own trailer,look money I save alone in gas.Its ridulious ,this company never moves there equipment around for us to pick it up.We do them favor really .I thought renting box trailer and returning to close location so as I need it it be close by but guess what someone might rent one way then wherever it end up it stays till next person rents is crazy bussiness deal..each locations needs equal equiptment this is nuts..I never realized how we decide where and who has what...

Michele W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

shop owner was very pleasant to talk with and did a great job.

James R. 
Rating:
5.0

It was great no issues

Tyeara F. 
Rating:
5.0

Customer did not leave a comment.

Heidi F. 
Rating:
5.0

nice folks at Rodmans.

David T. 
Rating:
5.0

The renting experience was a pleasure. Scott was great to explain all little things that I needed to know for safe towing, and equipment operation. Scott check the tire pressure in the trailer, to ensure everything is in a good order before me driving away. The only concern was the payment processing site which was down, and created a lot of frustration for Scott and I. In every other aspect, this was an excellent experience. Will certainly rent from Scott again.

TIGRANALEXANDER C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

The staff at Rodman's were friendly and helpful. The gentleman that showed me the truck that I rented took the time to show me all of the workings of the truck. I have always had good experiences renting from UHaul, but this was the best. Thanks Rodman's!

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Robet B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYJOHN J. 
Rating:
5.0

Staff was very friendly over the phone and at the store.

BRIAN JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Very Professional

Brian B. 
Rating:
5.0

Very Professional

Brian B. 
Rating:
5.0

Nothing at all. Very helpful and not importantly, very friendly service

Michael B. 
Rating:
5.0

Your on -line software is full of glitches and is slow.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

Jordan D. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Humberto A. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Convenient. It tracked straight and true. Price was good. Thank you for having it available locally. It was a pleasant experience.

Donald B. 
Rating:
5.0

Mr Rodman was the best part of my experience... very friendly, helpful and informative... other than him the entire experience sucked....

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
1.0

My poor rating does not reflect on Footes at all. They were very professional. My complaint is with my entire booking experience. I was notified less that 24 hours in advance that I wasn't going to get the trailer that I reserved 2 weeks before. "It isn't available"!! My original agreement with U-Haul was not honored. Very frustrating as my time constraint was very limited to start with. I had to go 20 miles each way to find a trailer to suit my purpose 1 day earlier that I had anticipated throwing my transport and return delivery off by 16 hours. Totally unacceptable!! Then when I got home after unloading the trailer and returning it to the return site 3 miles from my home my daughter informed me that I received a call from the Ithaca U-haul stating that I was late returning the trailer to their site and a customer was waiting for it. My paper work shows that I was supposed to return the trailer to the site that I returned it to. Why would I choose to return a trailer to Ithaca which is 20 miles away when I can return it to Rodman's which is 3 miles away? Makes no sense. This experience took a college graduation day which should have been a joyous day into a very stressful experience. I will relay this experience to my co workers and friends. I will not use U-haul in the future. I have to reiterate that this experience does not reflect negatively on Foote's or Rodman's. They were wonderful people to deal with. My negative review goes much deeper into the management of U-Haul. Sincerely Bill Miller

William M. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

Great customer service! I had a good experience here.

Ashley M. 
Rating:
3.0

Not near anything. Location is way out of the way and was difficult to get to. Needed the trailer in Horseheads & had to drive 45minutes to Van Etten to pick it up. VERY INCONVENIENT & TIME COSUMING!

ARTHUR L. 
Rating:
5.0

The truck “walk around” was very thorough, many helpful things were pointed out and tips for driving ease as well. I had a great experience. I would recommend Scott Rodman's Uhaul highly.

kathi L. 
Rating:
5.0

When I pulled in with the truck I was fully prepared to check it back in myself on my phone because I knew it was after his shop hours. Scott Rodman came out and welcomed me inside where he proceeded to check the truck on and I was on my way within 5 minutes. He was extremely friendly and helpful. Would absolutely recommend him to anyone in need of a uhaul.

Amanda S. 
Rating:
5.0

Mr.Rodman was very thorough, respectful, friendly & helpful! He walked me through everything and explained all the functions of the truck.

Terri W. 
Rating:
5.0

Scott was so very nice and caring. We enjoyed working with him.

JEN R. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

The proprietor was a welcoming gent. He went through the contract, emergency details and the vehicle in detail - something I have not got at other sites. The vehicle was immaculately clean. He even made sure the Rear-View mirrors were adjusted to my seating position, before we set off! I would love to do business there again!

ruveni G. 
Rating:
5.0

Very friendly and informative, quick service!

Kristin W. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Cynamin M. 
Rating:
3.0

It's too far out. Cost me more money in mikes and gas than I wanted.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

The location was great but the reservation handling was horrible. I reserved the trailer at Uhaul of Ithaca, NY 4 months in advance for Saturday th 19th at 7AM. . I live in Michigan. 12 hours before I was to start my drive I revceived an email moving the reservation a day earlier and 30 miles from Ithaca. The locaition was not open on Saturday and closed at 4pm on the friday before. My wife and I were was forced to take an additional day off from work costing more thatn $800. This is redicuolus. I will never rent from you again.

Edward M. 
Rating:
5.0

Very smooth transaction.

William M. 
Rating:
3.0

Customer did not leave a comment.

Mackenzie H. 
Rating:
2.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Jenny P. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
4.0

Location was shanty, but probably appropriate for the rural setting (Van Etten).

Sunil P. 
Rating:
4.0

Friendly, knowledgeable, and efficient. Thank you!

TYLER D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Nothing excellent

ROBERT L. 
Rating:
5.0

This location was 38 miles from where I lived. Was disappointed that a truck was not available where I had rented it from as I booked it several weeks in advance. Someone should have gotten an available truck and brought it to this location. I called to ask about this a week before the rental and told it would be available.

Don W. 
Rating:
5.0

Super friendly. Always there to help. Great place for us. Near by. Love the experience!!!

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Staff was very friendly and helpful. Would definitely recommend to others! Everything was ready as requested and price was exactly as quoted.

Heidi F. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

scott at rodmans was wonderful... he called ahead to make sure we were set and the truck as n great shape. it was my second time with rodmans as as usual the experience was great! Thanks Scott!

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Nothing... I received excellent service and product.

Carol R. 
Rating:
5.0

great service.

Michael E. 
Rating:
5.0

Respond to the complaint I will submit.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great guy

STANLEY W. 
Rating:
5.0

Customer did not leave a comment.

Olindo C. 
Rating:
3.0

Customer did not leave a comment.

andres E. 
Rating:
5.0

Customer did not leave a comment.

Cathy A. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

andrew B. 
Rating:
5.0

It was a pleasure to have Rodman's so nearby, friendly and helpful!

CANDICE E. 
Rating:
5.0

Not happy with overall experience. I reserved trailer in ITHACA, but previous customer did not return it in time, so I had to travel 40 miles OUT OF MY WAY because of it. UHaul did NOTHING to offset my loss of fuel and time. NOT HAPPY about that.

JACK Z. 
Rating:
5.0

Everything was ready and they walked me through the equipment usage and paper work. Great service!

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

KATHY W. 
Rating:
4.0

Customer did not leave a comment.

TIM H. 
Rating:
5.0

Lady at desk was very nice and helpful, not to mention very attractive. Great experience, I will be using this location from this move forward. Thanks

JOSHUA M. 
Rating:
1.0

Customer did not leave a comment.

SAM J. 
Rating:
1.0

Customer did not leave a comment.

MARY S. 
Rating:
3.0

The girl that help was outstanding and very helpful and pleasant. It ended up costing a little more then I expected but It worked out very well.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
3.0

We were the first rental customers at this location, therefore there was a learning curve and the computers were down. The employee did her very best to make this rental as smooth as possible

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

JUDI L. 
No reviews have been submitted for this location.

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