Customer did not leave a comment.Andrew T.
Customer Reviews for Rods N Rides
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too expensive and drop off location was less than a professional experience To say the least she couldn't get me checked in I had to go re-pick up the U-Haul after dropping off to drive it almost 5 miles down the road to another U-Haul location to only be told that I old 17 more dollars and I had to argue with the employee about that because he was trying to charge me 27 for more mileage when I was 44 miles less thanMelinda S.
Customer did not leave a comment.Charlotte C.
We had a great experience and are looking forward in doing business with them again. Thank you ,Tanja H.
At my Longview, TX destination, your contracted vendor didn't show up to unload my truck. Uhaul was kind enough to comp us an extra 2 days for the truck rental. Uhaul needs to stop their load/unload vendors from not showing up by changing their payment in advance for those contractors and require them to get paid when showing up to do the job. My husband are Seniors and handicapped and were greatly inconvenienced because we couldn't afford to hire new unloaders after our funds were taken by the unloaders who didn't show up. We began unloading our 20 ft truck into a storage unit. The storage unit workers saw us struggling and decided to help us unload the entire truck! We appreciated their help, too!Terri S.
Very nice people.Jeff A.
Friendly and accommodating.Mike A.
I really cannot think of anything this company at this location can improve on, they are very nice and courteous and take care of the customers very well. It was a pleasure doing business with this location. Thank you so much for your business and professional courtesy.Dale M.
I returned the truck and dolly after hours, but they were friendly on the phone.Kymberlee S.
Customer did not leave a comment.Vivian V.
El Dorado Springs location changed from what it was 2 months agoMichael P.
Was pretty sure we brought back with gas tank same as at pick up but was charged for 3 gallons of gas.Rick A.
Customer did not leave a comment.Jim C.
Customer did not leave a comment.ROY C.
Staff were very helpful and friendly.Everett W.
Always great service!Edward S.
Customer did not leave a comment.Laurel B.
Customer did not leave a comment.Rodney M.
I have no complaints with Rods and Rides. They met all of my needs.Scott W.
Customer did not leave a comment.JASON P.
Customer did not leave a comment.Michael P.
Never seen anyone.Paul B.
Never seen a person. Left both trucks in parking area.Bryan L.
The only thing that would have made the experience betterâ€¦ picking up the truck with more than 1/8 a tank of gasVonda T.
Customer did not leave a comment.Edward S.
WONDERFUL AS USUAL!Tom P.
Customer did not leave a comment.Crystal P.
Excellent customer service!Edward S.
I would like to nominate Kim as Uhaul employee of the year. Thank you!James B.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Eli G.
U-Haul has been in operation for years there's always room for improvement but most importantly the staff is courteous and very polite plus professional.Kenneth C.
Excellent customer service. Very helpful to get what lI needed timely!Michelle B.
Customer did not leave a comment.Melody M.
Customer did not leave a comment.Eduard S.
The remote pick up wouldn't work and when I called she said there's nothing she could do. So then I waited on the phone for an hour to talk to a UHaul customer service only to have her walk me through every thing I already did. Got there at 7, left at 9 with my truck. Absolute nightmare.Ashley O.
This site was "paperless". Stated that the information is available on Uhaul website and on the phone. Well I had trouble with this system at Uhaul website using my phone. First, unable to get to a page that I could pay for the rental. Just not available. Uhaul needs to fix this. Second, unable to access any documents like the contract or payment page or transaction. The documents can be viewed on email, but I do not have hotmail on my phone.Doug N.
Gas tank was empty and the blankets and dolly I requested and paid for were not included. Truck was not at my requested location and the overall communication with uhaul was poor. The whole experience from beginning to end dead awful and I will avoid Uhaul in the futureJacob O.
Rods and Rides needs no improvement. Kim was Great!REBECCA D.
No Idea, I've never been there.GARY B.
Kind,professional,and very accommodating. Took good care of me during my time of need. Could not have done it with out Rods and Rides Uhaul. Thank You.Laurie S.
Customer did not leave a comment.Jennifer E.
Customer did not leave a comment.LD W.
Customer did not leave a comment.Shayne S.
They were knowledgeable and made me feel comfortable. Enjoyed meeting them.SUSAN G.
Customer did not leave a comment.Terry C.
Customer did not leave a comment.Mark T.
When someone reserves a truck at a specific location HAVE THE TRUCK at the location for the rental date don't make them drive for hours out of the way to get a truck!Tracey C.
Pur humans at "all" your locations. I spent an hour on the phone while at the location trying to get the truck picked up and to let me get the keys. Finally, I was able to get a hold of a Very Nice young man named Mohammad that helped me navigate the app. I am an IT analyst by profession in the Software Services/Development department. You app is written poorly and is most definitely NOT user friendly. I do want to say that Mohammed proved to be the most help I received...after talking with two other people. He was patient and was able to troubleshoot the issue within your app professionally and quickly. Thank you Mohammed!TED T.
Customer did not leave a comment.Sharon W.
Customer did not leave a comment.Sharon W.
Excellent service. They told me how to fix my truck quickly when the lights wouldn't work on the trailer and then fetched a bigger trailer from another location immediately when I realized I had misjudged the size trailer needed.Laurie B.
Customer did not leave a comment.Dakota M.
I reserved a larger truck for Wednesday March 24th. They had me down for Monday March 29th. I had to settle for a smaller truck and all my items did not fit.Justin H.
Friendly, helpful service. Highly recommend.Charles C.
Customer did not leave a comment.Ramona S.
Customer did not leave a comment.THERESA H.
Very nice and friendly. Will use again if needed.Teresa C.
Dropped off only this time - know them as very special and personable people, willing to keep things 'right' with their clients - NEVER a problem there! They even have crews to help load / unload if needed... Super sweet people!MARYAM E.
Great service!Thomas P.
Customer did not leave a comment.SEAN H.
Customer did not leave a comment.Bernard K.
Customer did not leave a comment.Robert H.
I reserved my equipment online and received a confirmation email. When my husband went to pick it up, nobody was there. He called and a woman answered, and said she didn't know about our reservation so wasn't there. She called 3 hours later when she got to the business for him to pick up the equipment. When we asked about Uhaul's $50 Reservation Guarantee, she knew nothing about it. We were charged for coverage even though I specifically chose no coverage online when I did the reservation. I have used Uhaul before and was happy with them, but I've never used this location before and never will again. And after the terrible customer service from their corporate line trying to resolve these issues, I doubt I will use Uhaul again.Thomas F.
Have the office openMarlene B.
people were great and helpful when the uhaul mobile return would not work.Edward P.
Customer did not leave a comment.kendra M.
Person in charge should be on time for appointments and give receipts / paperwork to renter.Barbara W.
Fantastic! I needed some assistance which staff cheerfully provided. Highly recommended.Leonard G.
Customer did not leave a comment.Ronica C.
Customer did not leave a comment.Dan L.
Felt with this location in the past. Very helpful and friendly.Frank M.
The location was supposed to be open from 10am until 2pm the day I returned the truck. I had to drive 30 miles one way from where I actually moved to the location to return it. I got there at approximately 12noon. The place was completely deserted and hadn't even looked like anyone had been there in days. I verified that I was at the correct location did a self check in And took pictures to verify that I was at the correct location and the cleanliness of the vehicle. I waited for about another 30min hoping someone would show up to verify the vehicle. The entire experience from the beginning of the rental to the drop off was the worst experience I have ever had in renting a truck to move.Stephanie D.
Customer did not leave a comment.Lyndon E.
They were very accommodating. There was an emergency and they had to go but we're kind enough to wait for me to run down and get my trailer. Also made a special trip to check the trailer in on a day they were closed. Great people.Scott W.
Customer did not leave a comment.Rita B.
Great experience. Friendly and accommodating.Thomas P.
Customer did not leave a comment.CHERYL M.
Service Uhaul assets so the air conditioning works. Clean Uhaul assets so they are not caked with mud and cow feces. Service Uhaul assets so the weather strips don't immediately tear off and flop around. Bring Uhaul assets back from the coasts to the Midwest where they are needed so customers don't have to go absurd distances to find a standard 10 foot box truck. IMPORTANTLY, call customers who file complaints back within the promised 48 hour time frame.Blake S.
I called the lady who was taking care of the rental of my trailor and apparently she was working at home. She was having a conversation with someone as she was on the phone with me. There was nobody there to help put the trailor on and when I asked her for help she replied, " you dont have a guy with you" ? Then she found somoene to come help but when he got there the wiring wasnt right and he had to steal a piggy back from another trailor, only after me asking him to please hook it up for me and check the lights!! The trailor hitch was rusty and looked like it had been setting in the field for quite awhile. He had to lift it all the way from the ground as I backed the truck up. Not very safe!! There was a boat literally right behind the trailor so good thing I did not have to back up Pretty ridiculous service for such a well known company!!!Angela H.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Glen J.
Customer did not leave a comment.Ronnie S.
Customer did not leave a comment.Ruth M.
Customer did not leave a comment.Lyndon E.
Uhaul support staff could help her that would be great she does wonderful by her self Uhaul kind of fucks it upLyndon E.
Customer did not leave a comment.Jenny V.
Customer did not leave a comment.Jacob C.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Marilyn L.
Customer did not leave a comment.Laurie B.
Customer did not leave a comment.Cassandra T.
Customer did not leave a comment.Richard A.
Thank youAlexander W.
No negative comments from me. The folks were flexible, friendly and very helpfulTerry H.
Customer did not leave a comment.Tony B.
dirty trailer... i complained to rental site where i rented from and trailer lights did not work, though turn signals and flashers and brake lights worked... my son was pulling it and had to use flashers often so I could see him in the rainstorm (it also leaked and got some items wet)... i was following him in another pickup... no reflectors on the back of the left tire cover... right rear tire of the tandem axle was low... very disappointed in the service because we dropped it off in timely manner and was called by Uhaul to confirm it had been dropped off - Kim hadn't even checked us in when i called her cell to inform of the drop off... this location is never open when we need them...Marium E.
The 24/7 app was AWEFUL!! Why when a person makes the reservation over the website do they not ask for driver's pic and license pic and 2 extra contact informations ???? This was requested at the pickup site and the app was NOT WORKING!! My smartphone had a clear signal, but the app would NOT take a photo so that I could pick up the truck at the scheduled time. I called customer service 6 times and was transferred each time and told to follow the instructions on the website. I even watched the video. BUT I feel that nobody except for Sandy at the Springfield, MO office would listen regarding the inability to use the photo part of the app. Of course, if I could not take the required photos, I could not pick up the truck!! I am so angry about the whole 24/7 app !! This was a very emotional move for me and was made worse by the frustration and 1 1/2 hour struggle to get the truck key.Robert M.
Customer did not leave a comment.John S.