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Evelyn R
Customer Reviews for Rods Radiator
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location and friendly costumer service
SA TVery friendly
Alianna DI did not understand how far away from Mt Shasta Redding is. I agreed to drop off the truck in Redding for a refund of $125.00. It cost me $110.00 to get a ride back to Mt. Shasta. I am not happy with this, it feels like deception. I will never go out of my way for Uhaul again.
MATTHEW KSunday return drop key box was beautiful. Closed. 2nd time going here. They were awesome
RONALD JEasy in and out. Very friendly. Great experience
Robert HSome of the help was really wonderful, but there was problems with them, not getting our product to us and we waited for a day and a half so anyways this needs to be dealt with and I’m going to put in a comp complaint and find out where to do it, but funny they won’t let us know where to complain at
TRATAN BVery friendly. Thanks
ELMER SThese guys are awesome. 2nd time I've dropped a vehicle here, each time has been fantastic, friendly and consistent.
Kelham SThis location was very helpful, and was persistent in trying to help get my reservation checked out, while the Uhaul system was completely down. They were kind, and diligently worked to find a work around solution to check the equipment out. The issue came with a mechanical problem with the car hauler trailer. The barring on the driver side rear tire was shot, and about 20 miles down the road the wheel started smoking, and started to slant as it broke further. Then came the three hour wait on the side of I-5 while uhaul sent a roadside repair out to confirm it was a bad barring, before dispatching a tow truck to deal with the situation.
William AToo expensive $65.00 for a car trailor for 4 hrs use!!!
Robert MThe owners of Rod's Radiator are great to work with and have been my top choice to rent U-haul trailers and equipment in the Redding / Shasta County area. They provide quick service and have even helped me change out a fuse in my Honda to resolve an issue with one of my turn signals without any charge or hesitation. They are truly your local small business owners that care about you, me and the community. I highly recommend Rod's Radiator as your location to rent U-Haul equipment. Tony
ANTHONY JGreat customer service!!
JOANNE VThese guys were great and very helpful. Wonderful customer service.
Daniel MGreat!
GREGORY BIt would be great if the truck would of had a back up camera.
TERESA BMaybe I have big expectations....I was not shown anything about the uHaul truck I was renting. I never found cruise control (which the truck may or may not have had). I did not know how large the tank was or the mpg--necessary information to enable fueling the right amount and returning the truck with 1/4 tank. When I checked the info, all tires had different tire pressures and I took the truck to Les Schwab before beginning my journey. It also seemed due for a service. The truck was clean enough. Customer service was friendly just not invested enough.
Bettina VGreat service and kind folks!
Jacqui PVery easy transaction
Russ PIt had dirt throughout the truck picking it up and bugs all over, didn't have us take pictures for the pickup but had us take pictures with drop off. It was difficult to get the app to work to get the keys in the first place to pick the truck up. Had twice the payment when dropping off. Will no longer be using U-Haul, I've used U-Haul and Penske and this is the worst experience I have had with the company.
Kayla KThey over charged me an extra 80 miles altogether 140 for and in town trip from storage to house. It's completely unacceptable, I've used Uhaul so many times and have never had a problem, these people are crooks and taking hard earned money from a single hard-working mom and full time student. If you do go through them I highly recommend that your very thorough
Michelle RThe remote pick up option was unnecessarily difficult. The app was ridiculously awful. The lock box was difficult to navigate.
Adam RFriendly and professional Definitely recommend
Wesley HRod's Radiator is now my top location to rent Uhaul trailers for daily use. The husband and wife are kind, courteous and provide great customer service. They even helped replace a fuse in my fuse box to get the trailer lights back to operational. I will be back to rent from Rod's Radiator and recommend you to as well.
Anthony JFor me nothing is needed. This location is convenient, extremely friendly, they care and they get it.
Larry MThis pick up at ray’s radiator was rude. Failed to put equipment requested in the truck. Made no efforts to answer questions saying in stead “ we just provide a place to pick up trucks.. we are not a u hail dealership” Never again will I rent or recommend this location for any thing!!
LAWRENCE OIt needs a clean up
Marlene SThe app is pretty buggy.
Frank NThe people who worked there were very nice. The trailer we received was old and when we opened the door it would not close we had to drive to RedBluff Uhaul and have them fix it temporarily and drive back to Redding for another trailer. This cost us over two hours of time when we had helpers to pack and over 100 miles of gas.
Maurine SNothing really your staff was awesome super kind compassionate and understanding... It's the first rate organization
Naomi CVery good customer service!
Rebecca TThe rear wnd leaked oil all.over our deiveway,the inside cab,cargo area and the ramp were filthy dirty.
Cynthia AVery friendly and accommodating!
deana bI would definitely go back!!!
JESS JReturn/drop off procedure when no one present to receive the truck was very easy and convenient.
Janis HGreat customer service. Friendly and quick with the right equipment. I would use them again and recommend them highly.
CAREN DSo, U-Haul puts a big facility on a heavily travelled arterial, then sends me to a radiator shop a few blocks away. Could have been a snafu, except that I called to change my reservation time beforehand. People at both facilities were very nice. I also appreciate the invoice credit for returning the truck with more fuel than it came with.
Eric WThis was great, easy pick up drop off, unlike the other haul location on cypress. I will be using this location from now on.
Catherine NI was disappointed that I was charged an extra $14 without an explanation. The first charge was supposed to be 44, then it went up to 54. Then a random charge for $14 that I did not ask for. At the very least I would have appreciated a call to inform what the charge was for. I definitely will not be going back.
Dillon WThey were extremely helpful. The main Uhaul store did not have my van that I reserved weeks ago. Rod's had one and was very helpful. We ran into a small issue and they were there to help. Drop off was easy. A very big thank you to them!!!!! Robin
Robin PConvenient, quick, my friends’ shop
David PThe best uhaul experience I ever had
JUSTIN OWe would have preferred to return the truck to Mount Shasta, but they needed it in Redding, however, when we returned it there was another 26' truck on the lot. UHaul offers an incentive to drop-off at another location, but with the extra driving time and gas and mileage for another vehicle to pick me up, it really isn't worth it.
Scott RI got ripped off on the fuel level. I am 62, need reading glasses and do not feel obliged to do all of my business on a smart phone. The fuel gauge in my truck read 5/8 when I rented the truck. I did not check the "paperwork", of which there was none, because I do not do email on my phone. When I checked back in, I was told I owed a fuel charge of $58 because I rented the truck at 7/8 tank. That is a lie. I spoke with an agent on the phone who said he could find no record of the check-in level I inherited. U-Haul is stealing from me and I will never rent from you again. Also, I will advise others of your crookery. Your system is difficult to use, the dealer in Redding, CA at Rod's Radiator is poorly trained and your reliance on technology, while it may reduce operating cost, is very inconvenient. I like paper.
GLENN BDropped off on weekend so no one was there
Vera CI had ordered an appliance dolly and I didn't receive it. The back of the truck had blankets in it that I had to move around to pack the truck as well. I am very upset and I won't be renting another uhaul truck from this location ever again. They didn't have anything organized. Horrible service.
STACY RVery friendly staff and so easy to drop off. I highly recommend.
WILLIAM GExtremely helpful
Deborah F