You were not allowed to leave your car in the parking lot, which was never stated beforehand, and there was no signage posted to indicate this policy. I had already picked up the rental and then had to return to the location again just to move my car, which created a significant inconvenience. No accommodations were made to allow me to move or park my car anywhere within the lot. I don’t understand if the expectation is that two people must always be present—one to drop off the renter and one to take the rental vehicle. For this reason, I will not be returning to this location.
Darya M
Customer Reviews for Devon Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't remember the name of the representative that was working that day. However, she was very kind and helpful. She is definitely an asset to the business and will drive repeat customer engagement due to her customer driven personality.
Steven CThe app checkin and check out process did not work at all. Manual check in and out was also very slow.
TYLER D