Customer Reviews for Roethel Group LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Roethel Group LLC

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Kathy B.
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Customer did not leave a comment.

LAURIE B.
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Nice lady... goes out of way to help

Mark C.
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Busy place. Really tries to accommodate the customers.

Gerald B.
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JON E C.
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Staff was very accommodating. Great customer service.

SARA S.
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Was told would have a truck for monday at 10. Had to wait a hour and a half before they got back with a uhaul. Couple miscommunications.

Charles C.
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Staff kinda hostile. Did not want the equipment I was returning. Don't mean to get personal but the guy on the desk really smelled bad, and was dressed very unprofessionally

Kevin K.
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Yongbing W.
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James B.
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Do not park the equipment in an ice field.

Ghassan J.
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U-Haul needs to install some USB connections...it is 2019!

richard S.
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Laurel R.
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TIMOTHY V.
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john M.
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Phillip T.
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Joseph C.
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The trailer was very dirty inside! If you charge a cleaning fee you should have someone actually clean it! It was returned cleaner than we got it.

bernie E.
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Mark J.
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Shirley O.
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Virginia L.
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Marc M.
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Very friendly staff, extremely helpful staff!

Tom M.
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Good and friendly service very professional

Kathy R.
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Joel D.
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Corporate needs to have better communication with the pickup location. The vehicle I requested wasn't there and I didn't find out until I called to check 2 days before I needed it, so I was switched to this pickup location. The staff here was extremely helpful and went above and beyond to accommodate me.

Donna E.
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Extremely accommodating, helpful and supportive of my last minute changes. Thank you all so much for your assistance! Will certainly recommend to others.

Betsy S.
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This is my third rental from LaurelLee and she is very professional and goes above and beyond helping find the correct size rental trucks for our needs.

DR. MICHELLE V.
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excellent service

Michael C.
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Kathy S.
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STEPHEN H.
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Andrew C.
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WENDY C H.
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Fast, efficient service. Thank you!

Laurel R.
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They are very helpful and friendly, much nicer than a lot of other uhaul places.

pamela B.
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John L.
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MIKE L.
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Very clean easy to pick up. Great rental.

Sharon S.
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peter V.
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They had an extremely difficult time setting up the contract online because the U Haul website was very slow. What should have taken five minutes took twenty. Then the hitch on the trailer tongue was faulty so I had to get a different trailer which ment going through the online contracting process all over again!

Blair R.
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Friendly service. Great to do business with.

ANDREW M.
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Anne Marie O.
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kevin G.
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pamela B.
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GARY H.
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Effortless drop off, in and out very fast. Very happy could not ask for anything more.

Wayne M.
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MATTHEW M.
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They were GREAT!

LAUREL R.
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Fast, friendly service

BRION G.
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The dropoff location was not open the day I was due to return the truck so there's little I can say about the establishment beyond the efficiency of the U-Haul mailbox.

mary S.
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Customer did not leave a comment.

COLLEEN E.
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Steven D.
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I was not able to get the truckor location that I reserved.The custer sevice sead the chepest way to rent the truck $113. one way . The location that I piced up the truck sead it would be $70 round trip and i would not have to fined a way back to my car

Nancy G.
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Terry B.
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mike T.
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Liamn M.
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Very friendly staff. Worked with me to make my daughter's move very easy and stress free.

KATHRYN S.
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Jane K.
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Gary H.
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Keith M.
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Terrance W.
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MICHAEL G.
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I would be nice if the small vans were available for one-way trips.

julien R.
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The nicest people to deal with

Valerie M.
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Only had 1/4 tank of gas when we picked it up and they knew we had a long trip ahead of us.

Nicole M.
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Customer did not leave a comment.

LAUREL R.
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Fast, Friendly

Wayne M.
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Mahmoud J.
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ok

DAN W.
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As a note, I greatly appreciate the fuel gauge on the rental contract. That helped me with understanding the amount of gas to put back into the gas tank.

Suellen B.
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Michael R.
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Very helpful and very pleasant people

Bernie B.
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SUE S.
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TED K.
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David R.
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The staff were friendly, knowledgeable & very accomodating.

STEVE P.
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MARK L D.
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HAROLD Y.
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CHRISTINE V.
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SANDRA L.
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BRIAN N.
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RICHARD G.
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CHRISTOPHER G.
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Windshield wipers were broken Window molding came off windshield on my trip Need to maintain your vehicles better

FRED R.
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Very friendly lady at this location.

Bill T.
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The rental equipment was not taken care of by traffic, it was not reserved even though guaranteed by credit card. The dealer went over the top to get my trailer and get me on the road before Canadian customs closed at 4pm. I then had to RETURN the trailer to the US, pay the bridge toll again two ways and took another day off work.... dealer was awesome... UHAUL was not helpful. Had I not been working with a good dealer I would have lost hundreds of dollars with delay fees at the border crossing. UGHHH...have never had this problem with other rental agencies. Wlil not use UHAUL again.

Erick A.
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Customer did not leave a comment.

BRIAN B.
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Reservations didn't seem to matter. With picking the trailer in Florida, the ant issue may be something to check on prior to hook up.

JASON K.
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Customer did not leave a comment.

BRANDT F.
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Ordered a 6x12 Trailer, show up and there is 1 trailer and its a 5x10. I was barely able to fit all my items in that trailer. I suggest Uhaul start paying attention to what thee are sellling and a customer is actually picking up. I know I will think twice on my next move.

BETTY A.
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we drove all over to find the place and when we did, they had no idea of any reservation and had no U Haul's. After 7 phone calls finally MYRA, found us one in Pottstown. She was wonderful and should be a supervisor if she isn't. But the initial girl on your 800, number was rude, short on the phone, and obviously did not know what she was doing. Betti Adkins

NELSON R.
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Very poor customer service. They never answered their phone and were too busy watching TV when I got there to even acknoledge that i was standing there.

Andrea G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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