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HELEN S
Customer Reviews for Rogers Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly nice place
JOSE VThis is a great UHaul location. The employees are helpful. I''ve returned vehicles three times to this location. It is a convenient location and easy to get to with a big truck. I will use them again to rent or return a rental.
DALE BVery friendly I was in and out quickly checking in and out very easy
PHILIP MThanks
PAUL SThis is a great location and the service is top notch. Nothing to improve this location. Very kind people. Thank you to them and this location.
JENNIE SAll good, very friendly and professional
ROBERT PIt’s the best I ever used
TIMOTHY HNothing real good guy and the return process was easy
James UAccomadate to the out of staters as well as the local travelers. I know what I reserved and they we trying to give me a 20’ instead of a 26’. I will be moving from where I’m at now in approximately 2 months to my final destination, maybe I’ll call on Penske or other rentals.
susan mN/A
KENNETH EVery good customer service
TROY GRoger was great! He was closed as it was July 5th but I called the phone number and he came right away to open up and help me unload my car. 5 stars.
Donna CWe had to hurry because of a scheduling conflict and this location was super easy for drop off.
Amie SEasy drop off & friendly when we called the next day to check that it had been checked in.
Kevin Kthe pick up location was fine. Friendly people. The truck was available and clean. BUT. I never got my contract, never saw it, all I heard was 1179 miles and same amount of gas. Never explained to me about the massive increase in price if I went over 49 miles...I returned ONE DAY EARLIER, with 1/4 MORE GAS, and no adjustments for that. Yet, charged 101 dollars. Tell me how that is fair!!!! I'm sick of Uhaul. I won't use Uhaul again. To be clear, I liked the 'location' in Jamestown TN, the people were great. Only complaint is I never got the email that had the contract - otherwise I wouldn't have been FLOORED at no compensation with an early return and MORE GAS in it. That saved Uhaul money, and made them money b/c they can turn around the truck earlier. AND FOR THAT, I GET CHARGED 101 bucks!!!!?????? Uhaul's policy is ridiculous. I thought you were supposed to be dependable, and customer friendly. Not to mention, all my previous UHauls had a set amount of blankets and a dolly - included. Now you have to 'add on'. Too underhanded and unfair for me. Done with Uhaul.
Stephanie MWe have rented several U-hauls from this location. They are always great and easy to work with.
Sonja LOur experience with Rogers Automotive was Great! The people at Rogers Automotive was very nice and easy to talk to.
Kenneth CVery decent people explained when I should schedule to meet my moving requirements, took the worry out of the transaction.
Irene PRoger's Automotive is an excellent location, and I highly recommend it. Roger was more than helpful during the entire process. The best Uhaul location I have used to date.
Tommy RNice people and convenient location!
Michael GAbsolutely nothing, customer service was fantastic!!
Geraldine KAbsolutely wonderful people!! They stayed open late, just for us!! They were very helpful getting us hooked up and back on the road in record time. We were so thankful for the generosity of their time. Would highly recommend!! We will do business with them again!
Brook DSouthern hospitality at its best
Richard WI had messed up on my reservation but they were very kind and worked with me so everything worked out great
JANET RRoger is a knowledgeable guy and very much interested in making the rental an easy endeavor. Four star rating!!
Troyce SBest Uhaul dealer! Thank you again 😉
james gEntire experience was awesome, Roger was super helpful and did everything he could to help me get my hitch situation figured out. Awesome experience, definitely recommend Roger's Automotive.
MICHAEL SAbsolutely nothing! Overall experience was great with excellent customer service! Thanks for getting the tail lights to work on the trailer! 10 thumbs up! 👍👍👍👍👍👍👍👍👍👍
Leonard WVery helpful and got us in snd out quickly.
Sue PIt was a very positive experience and I will definitely go back if I need a trailer or truck again. I will recommend it to family and friends.
Sandra BEasy to contact via phone, excellent customer service.
Sherri SGreat service! We showed up afterhours on a Saturday and they drove out so we could return our Uhaul.
Thomas MGreat experience from pick up to drop off!
Mark PAll went perfectly.
Michael Gnothing
william hAlways friendly and helpful. Third time in three months we have rented a trailer from them and the service was great and they always ensure that all the lights and signal work after hitching up.
JOHN MVery friendly people
kelly lVery friendly people
Kelly LWe reported the problem of the light not working to the agent who said they would fix the issue before sending it out with a customer.
James DVery nice people and easy to work with.
david hVery nice folks to work with. Very much appreciate their helpfulness and ensuring I had the truck I needed. It was clean, gassed up and ready to go. I was a bit apprehensive to drive the truck myself but it handled very easily (15’ truck).
Bonnie BWonderful kind helpful people and great equipment. I could not be happier with my experience.
Roberta RThey do not tell you that if you turn the truck in with extra gas that you do not get credit for it. That is how UHAUL rips people off and gets free gas for their trucks. But they are quick to charge you if you are over miles. Bottom line do not rent UHAUL.
Steven Pthe only issue I had was the tiedown strap was stuck so we had to spend a little time on a busy street untangling it to tie the truck to the trailer
Brenda CTheses people are kind and friendly and help you in anyway the can anyone in the Jamestown TN area this is the place to go if you want kind and friendly service
David HRoger's Automotive was the best! Use them and don't look back. These were the nicest people I have ever delt with.
Fernando ZGreat location, great people, just keep doing what you're doing. Excellent!!!!!!
George CRoger’s was very accommodating, professional, punctual, polite and caring. He was very quick and careful during the removal of the trailer. I have used the location before and will continue to use Roger’s in the future Great people~thank you!
RICK OAwesome Staff
Ron DPainless experience. Was in and out with trailer, 15 mins
LLOYD R