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Zachary P
Customer Reviews for Romeri Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A very nice experience and I highly recommend them.
Shawna TIt was easy
Alberto VVery friendly, efficient and helpful service!
Maggie CStaff very professional!
Martin MReturn was fast and easy. Customer service clerk was pleasant and helpful.
Katherine KOrdered online...easy pickup and return. Nearly new equipment and no problems
Constance WBlankets were not available, that were ordered, but bill was adjusted.
Greg OZoey was so helpful and reassuring.
karen bNothing very polite and helpful 😁
Katrina HEasy pickup
Daniel PEasy drop off , very friendly and helpful staff
Krystle WMake 1 way rentals more affordable
steven tWindows were not even hosed off, not super dirty but not clean.
EDWARD GGreat service, very friendly both at p/u and d/o.
Edward HThank you
SCOTT AIt was great. Just had to wait about 30 minutes because there were customers in front of me that were renting a storage space.
Jeff BNOT CANCEL A RESERVATION 12HR BEFORE A PICKUP AT DIFFERENT LOCATION!!!!!!!!!!!! AND THEN MAKE THEM DRIVE 2 HOURS EACH WAY TO PICKUP THE REPLACEMENT!!!!!!!!!
Kathleen FI scheduled to pick up a truck in San Rafael, California on Friday, Aug 28 at 8am. The night before the rental pickup, I received a text that indicated I had to pick up my truck OVER TWO HOURS AWAY at the end of the day on that Friday. I do not have a car, so I had to spend $100 to rent a car and pick up the truck. It took nearly 4 hours with traffic to reach the location. I almost missed the window for pickup due to the traffic. When you've changed someone's pickup time and location so drastically, there should not be a risk of cancellation if not reached there on time. Thankfully the truck was there and I could do a self check in, the people adjusted my arrival time for me. But then the OTHER issue is that there wasn't a rental car drop off location nearby, so I had to drive the rental back to Sacramento. I'm grateful I had someone with me this weekend to move, but if I were alone I would have been totally screwed. You are LOGISTICS COMPANY. IT'S UNACCEPTABLE THAT i HAD TO PICK UP MY CAR 3+ HOURS AWAY AND THEN THERE WAS A RISK IT'D BE CANCELLED ANNDDD YOU WOULDN'T COMPENSATE FOR MY RENTAL CAR. Just a start to end terrible experience.
CHRISTINA HEverything was wonderful except that we had to get help with the last step on the phone process and then it took us quite a while to get the lock open on the back of the truck.
Judy HI had difficulty with both the online check-in process and the return process. I would be easier to let the costomer know that they will need to take pictures of the vehicle prior to locking it up and droppiing the key in the lock box. I ended up calling the number and asking for help many times.Hoping my next pick-up is easier and less time consuming.
Mary S1. The van was not properly maintained. The van referenced low air on L RR tire. I filled the tire myself per verbal agreement with agent and the van never removed the dash alert. Another alert showed for an open gas pump but the gas pump was sealed to the best of its ability which didn't look secure. 2. The van hadn't been checked into the uhaul system so the reservation I made was scrapped and redone. The redo reservation was charged to my card with extraneous charges. I also filled gas and was charged for gas. I have the receipt. The 19.95 plus .69/mile was way overcharged-- by 30 plus dollars. I used the van for 2 hours max.
Tracy BHave the equipment in working order.
dan gCan't think of a thing
Rebecca PVery nice person that helped us, but... Floor of cab was dirty. Tire pressure was very low on dual tires.
Brad BVery polite, professional people. This is my go to u-haul location.
MICHELE WNo one was there for drop off. Closed at 1:00pm on a week day ?
Steve MThe best customer service we have ever received at a uhaul.
Brenda CHave trailers at all locations. A little confusing about who has trailers and who doesnt and why.
Sinclair FRicardo was a pleasure to work with. Very accommodating. Would definitely recommend this location.
Elizabeth WMake rentals easier for the customer instead of driving 2.5 hrs to get a 5’ x 8’ trailer
Kurt SMy husband actually forgot his cell phone and the owner came down personnelly and helped him and it was even a Holiday
Lynette GGreat staff
Cari BWindshield was dirty. The female employee who helped me was excellent...organized, efficient, and friendly. Very much an asset to your company.
Dave CAll went well with the rental of the Uhaul
Christina Tgreat customer service!
Krystine BThank you for your assistance in my needs. I was looking for a pickup, but hopefully next time one could be there. Loved the service and my experience with you.
Lorraine MReally nice and helpful
Kent PThis location have a great customer service very friendly and respect so over all very happy
Gabriela HThis is the cleanest nicest uhaul I have ever dealt with fast food hours .
ARTHUR ZVery Professional !!!!!
George MI was charged an inflated charge for a forgotten coffee cup.
trina hVery accommodating, will definitely use this location again
Cynthia DI was not happy with u-haul giving me a drop off location that was an hour away. The Willows location was a mile from where we unloaded. I am pissed off that you expect your customers to shuttle your trailers for you!!!! I will not rent again without written and signed drop off location. I have you plenty of time....but don't ever try to waste mine
Thomas SThe girl working here was very helpful and was apologetic over the negative experience we had received from uhaul thus far.
james rThey did fine
Keith PThe team here was fantastic! Helpful beyond my expectations. The front desk woman was friendly and a pleasure to work with, and the guy in the yard (maybe named Ricardo??) was wonderfully helpful in getting my rented trailer connected the rented truck as well as helping me load my car on the trailer. I wish all my experiences at stores of all kinds were this good!
DAVID AThe U-Haul was very convenient and a great help. We were very fortunate to be able to get it in Willows.
Christy LFriendly and on time.
Mario BThe business was closed on Sunday, the day I returned the truck. The young man came in from home to help me and was very polite in doing so.
Terry B