Customer Reviews for Rons Tire & Battery
(U-Haul Neighborhood Dealer)

135 reviews

1104 Danville Rd   Lancaster, KY 40444
(1/2 Mi S Of Hwy 27 On Hwy 52)

(859) 792-6985

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 12:30 pm - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 792-6985

1104 Danville Rd
Lancaster, KY 40444
(1/2 Mi S Of Hwy 27 On Hwy 52)

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 12:30 pm - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Uhaul switched us to this location. We had rented 12 moving pads and this location did not have any. I don't understand why there is not better communication between Uhaul corporate and their rental sites. This is not the first time I have rented extra accessories that have not been available when I show up for the truck.

Sarah M. 
Rating:
1.0

The truck was filthy when I picked up. Took me and the worker an hour and a half to figure out the app and our order. We ended up canceling the order and he manually entered it.

TAYLOR P. 
Rating:
5.0

Customer did not leave a comment.

TJ T. 
Rating:
1.0

Was given the wrong key...had to call uhaul and be transferred three times then was put on hold the last time for over 20 minutes to talk to a rep. She was able to switch the truck to match the key, thankfully it took her a couple of minutes to do that. Once, I finally got the key situation correct, I discovered that there was no utility dolly and furniture dolly...which I was charged for. Not only was I charged $178 initially for the rental, I received a message that an additional $74 was needed. With all the hassle I went through I feel that I should be compensated for at least a fourth of the initial charge with no additional charges made.

Julia R. 
Rating:
3.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
1.0

Customer did not leave a comment.

Jimmy S. 
Rating:
3.0

Your app for find my location is horrible. Wouldn't ever find my location so I could pick up my rental on my phone. U haul needs to correct this in the near future. And then it wouldn't let me return the rental, via the app. Said that my location couldn't be found. Just so glad someone was there to rent it to me the old way

Wilburn S. 
Rating:
4.0

Customer did not leave a comment.

frederick W. 
Rating:
1.0

Would not assist me, no other customers around. The persons main buisness appears to be used tires and junk. Place is full of junk cannot enter store, refused to check in equipment for me, has no signal in area to self check in. Awful place to return equipment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
3.0

Customer did not leave a comment.

JULIA R. 
Rating:
3.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

brian G. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

This truck should have been taken out of the rental pool until the leak was fixed. A LOT of water got in the truck. We later saw a note in the documentation about a leak.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

James F A. 
Rating:
2.0

Ron rented my the equipment on Saturday about 12:30 that afternoon. I told him I needed it 1 day. He is not open Sunday but I brought it back Sunday, unhooked it and left. No verification that I had even returned it. Told me at check out; I think someone stoled one of them trailers last night. I took a video of me returning it and dropping it off but was not comfortable with the situation.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Ashley D. 
Rating:
3.0

Friendly staff

Lonnie P. 
Rating:
1.0

The older gentleman that I talked to rent the truck at Ron's Tire and Battery was very rude. He seemed to struggle with the computer system, and blamed this on me because I hadn't just checked it out using the mobile app. He was also attempting to rent the truck to someone else when I arrived. He made comments to this person that I was foolish for renting the truck out at this location instead for some place closer to my home. The Utility Dolly that I ordered was broken and when I asked about it he said "Take it or Leave it". He threw it in the back of the truck without making any attempt to secure it from sliding. And finally he attempted to charge me after I had already paid for the rental on-line. When I called him on this he argued until I called the 1800 number to speak with someone. At that point he handed me the keys and paperwork. I think U Haul should seriously consider finding another business to represent it's product. This is the 3rd time that I have used U-Haul and before my experiences have always been pleasant.

Christopher R. 
Rating:
2.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
1.0

The old man had no clue what he was doing. Double charged me for everything added insurance in when my ORIGINAL online reservation did not have it! Was a complete joke!!

Jason G. 
Rating:
2.0

A bunch of additional charges hit my account that I was not told about and when I was given one quote that all changed when it came time to picking the truck up and dropping the truck off I would not recommend Uhaul!

Charity C. 
Rating:
3.0

Our trailer had wiring issues, whenever the blinker would be activated, the 4-ways came on and it was delayed. After traveling through rain, we noticed that some of our items towards the trailer opening were wet.

Artiesa W. 
Rating:
5.0

RON'S TIRE & BATTERY/U-HAUL DEALER was incredible! RON was very helpful & personable & professional. He was on time & ready for us to pick up the trailer. I would definitely pick up a U-haul from him again. The issue i had, had nothing to do with Ron or his business. The only glitch i had was an issue with the U-haul company itself. We were scheduled to pick up the trailer at another location. When I called to confirm, the guy had no idea who i was. he told me to call the U-haul 1-800 #. When I did that, the U-haul agent told me "someone" from U-haul had called to tell me there was a change in pickup location. The agent said they left me a voicemail. That was either a blatant lie or someone dropped the ball. I had received no such call - it was not in my phone log & there was no voicemail. I did receive a call from the uhaul 1-800 # later that day. I guess they realized they had not called me, so they went ahead & did it then. I was not happy! However, the rest of the experience was fine. RON'S TIRE & BATTERY/U-HAUL DEALER was the BEST part of the experience. He was fantastic!

Cheryl P. 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
3.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Rebecca H. 
Rating:
1.0

My experience was good up until I realized Ron added the most expensive insurance option. I originally when I placed my reservation, I opted out of insurance, he added it against my knowledge, thus I was charged. I called uhaul and was told that the location I rented from would have to refund me, and that I was correct for being upset, but it was honestly not worth my time to argue with an 80+ year old man that could barely hear anything being said. I will never use this location again, nor do I reccomend it.

ALLISON W. 
Rating:
5.0

Customer did not leave a comment.

Brandi O. 
Rating:
5.0

Very friendly service and great customer support..

Allen F. 
Rating:
4.0

Customer did not leave a comment.

Shelia A. 
Rating:
3.0

No comment I will not be using U-Haul again.

Stephanie Y. 
Rating:
3.0

Don't bother renting from uhaul

Tony C. 
Rating:
5.0

Customer did not leave a comment.

Danny K. 
Rating:
4.0

Customer did not leave a comment.

Collin K. 
Rating:
1.0

He was upset because I wasn't there at 11. My paperwork was incorrect and he didn't know how to correct and his solution was to just cancel the whole thing and leave me hanging. If I had not needed that poorly kept 5x9, I would have left.

Timothy B. 
Rating:
1.0

Air conditioner did not work, my poor dog liked to pant her heart out. Rattle in the undercarriage made me uneasy. Damage done to the center console before I took it. Window knob kept falling off. I'm surprised the vehicle made it this far. The fella was nice but the place was a dump. Didn't give me all the paperwork and was upfront about it. I will not go back

ROBERT T. 
Rating:
3.0

This was not the location I requested to pick up my truck causing me to be late to meet the movers which in turn cost me and extra $50. The truck was low on oil to start and the engine was missing terribly. Rons tire guy was very nice and helpful at least.

June H. 
Rating:
5.0

I cant think of a thing

John B. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Ron does a good job

Tim P. 
Rating:
3.0

The location is easy to get in and out of. I would use it again.

James B. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
1.0

I had a $20 VIP code I left in the driver seat of the truck. That was never taken off my account. I have still been charged full price for the rental. This location is really sketchy.

Corey B. 
Rating:
5.0

none

john O. 
Rating:
5.0

I had requested a closer location but you switched me to this location. the truck and location were fine but you cost me an additional $90.00 for mileage because of this change. Will make me think more the next time.

john O. 
Rating:
5.0

Easy drop off!

Christopher H. 
Rating:
5.0

Ron does a great job!

Tim P. 
Rating:
3.0

Nobody was there

Sandy R. 
Rating:
5.0

Ron does a great job there at the Ron's

TIM P. 
Rating:
3.0

Customer did not leave a comment.

Robin N. 
Rating:
5.0

Ron does a good job!

TIM P. 
Rating:
5.0

Ron does a great job!

TIM P. 
Rating:
3.0

Get in and out quicker

TIM P. 
Rating:
5.0

Customer did not leave a comment.

SHANE K. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Nothing much

TIM P. 
Rating:
5.0

Customer did not leave a comment.

Gisela W. 
Rating:
5.0

Ron is a very nice man and was great to work with.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
4.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA T. 
Rating:
4.0

Customer did not leave a comment.

Sherylle W. 
Rating:
4.0

Customer did not leave a comment.

Sherylle W. 
Rating:
3.0

I was charged for insurance that I declined. I have called uhaul twice (spent over 15 minutes on hold) to try and resolve but have still not received a refund. Not blaming the pickup location as it appears it was a computer issue. Would like to get my money back without having to spend even more time on the phone.

Mark C. 
Rating:
3.0

Truck was terrible to drive. Not sure if it was because there were flat spots in the tires from were it sits so much, or if something was wrong with the suspension/drivetrain. I know those trucks aren't supposed to ride particularly well when not loaded but, this was different. After the truck was loaded, the ride was still rough and I was hoping my cargo wouldn't be damaged when we reached the destination. Luckily, it wasn't.

WILLIAM G. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Dropped off

jerry C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
1.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

The gentlemen and lady that I spoke with were very nice and friendly

john S. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Shannon D. 
Rating:
4.0

Not much space to park. Hard to see drop box in dark.

Shannon D. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Very positive experience

Tim W. 
Rating:
4.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Individual was leaving as I arrived he went back in opened shop and rented me a U-Haul I was very appreciative

MARK B. 
Rating:
5.0

The sweet gentleman at the Lancaster, Kentucky location was very nice, helpful, and did a great job explaining things to my husband and I. The haul was clean with a full tank of gas! We had no trouble driving it From Burgin, Ky to Concord NC.. It was a life saver for us. Thank you.

tabitha S. 
Rating:
4.0

Customer did not leave a comment.

earnestine D. 
Rating:
4.0

Customer did not leave a comment.

Wilfred V. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Very friendly and helpful. A great end to the moving experience.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Good guy.

Jared S. 
Rating:
5.0

Great experience thank you so much!

Genevieve G. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Jasica H. 
Rating:
5.0

Customer did not leave a comment.

Vickie C. 
No reviews have been submitted for this location.

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