Take your rentals to a new location/operator. Out of 5 people Noone knew what to do. Took my phone logged me into your site and had me go and check myself back in. Took 25 mins of my time even called their uhaul rep to finish. Noone spoke English enough to understand!!!! And was really rude!!! Then wanted my phone back to log out. Told him No! Worst place to go to! Stay away! Girls on phone even said who knows and hung up on me. All around Very Bad Rental location!!!!!!!! Shame on me! Don't be like me, now you know......Go somewhere else.
ALBERT C
Customer Reviews for Rons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Find a new location to rent uhauls.
Anthony TWe ordered a dolly and blankets and never got them. Still waiting on refund.
WILLIAM HThere was trash in the U-Haul. The tank was on empty. The cab was absolutely disgusting. The desk workers could not find the keys, and were not helpful at all. I would not recommend renting from here.
GABRIEL KThe uhaul was very very dirty. After arriving in edmond and being told my reservation had been transferred to a location 30 mins away and 5 hours after my original pick up time, I was told Ron’s-uhaul in jones 25 minutes away and 2 hours after my pick up time had a truck. I then went to jones and spoke with a guy who told me he doesn’t have a truck for me and wait until someone drops off a truck. After he was on the phone for 27 minutes he came back and gave me a truck that was there when I arrived. Instead of bringing the truck to me he handed me the keys and told me to cross the street to grab the truck brought me out a dolly and walked back into the gas station. I then went to the truck after walking across the street and opened the back. It was very dirty inside. Dirt and sticky debris covered the truck. I was already 3 hours behind schedule and needed to move so I took the truck and moved from okc to Dallas Texas. It was a horrible horrible experience and I will probably never use uhaul ever again.
richard tClerk at c-store did not know how to check out a U-Haul truck (non U-Haul store). I also needed two hand trucks, which were not on board. Also, when checking in on the U-Haul app, the mileage was 13K over the actual. Had to stop at a U-Haul dealership to pick up the dollies. The second U-Haul location had to delete the initial reservation and start a new one with the corrected mileage.
Charles B