Customer did not leave a comment.Donald K.
Roosters Route 82 Home & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall excellent service, the truck's right side head light did not work. Had to use the high beam throughout the night.Lucia L.
Customer did not leave a comment.MARK D.
There are friendly and gooddavid M.
We just needed to rent a van for a couple of hours to move a couch and it was so quick and easy to rent a Uhaul van. We were even able to just walk into Roosters and rent one on the spot.Mary B.
Great serviceDan T.
They really can't get any better. Very easy to work with.JUDITHLYNN B.
Customer did not leave a comment.JOELFREDERICK P.
The entire process. The promise of what van you chose and contracted to be the same no larger. The larger size caused problems at flea market and cost a lot more to be allowed into my job to park to be able to sell. The larger size was herd to stabilize for my product. The location pick up people where not polite and lack knowledge of being representativeTara W.
The booking through U-Haul was not great. I reserved the van for another location but it got switched.Christopher D.
Customer did not leave a comment.ROBERTKIMBAL C.
Great service and it was localDIVOF M.
Friendly and helpful ownersjoseph H.
Give Roosters a spare key in case it is needed.Silvina L.
It was unclear to me and to the UHaul representative how to adjust the outside mirrors. The manual, as far as we could see, did not address this technical issue.Catherine T.
I really appreciate these folks. The people at Roosters were pleasant and assured me that everything was fine. When I received my final contract I was satisfied everything was fine. I would do business with these folks again.David C.
Convenient location. Night drop easy to use. Return processed efficiently.Heidi J.
Customer did not leave a comment.ROBERTE K.
Customer did not leave a comment.Eamon J.
I was given a truck that had less than a quarter tank, a driver side mirror that was loose and continued to move around while driving, making it useless, and the cabin was not cleaned. In fact, i rested my mask where the cup holder was. When i put my mask back on, it smelled like pot! Upon looking, i noticed something that looked like a pen but wreaked like pot ( like a container that was the size of a pen). The truck operated well and I had no mechanical issues, other than the mirror). My major issue was when I returned it. I was told that I needed to bring it back before 8 AM. I brought it back at around 7:35 and parked it in the back. I then drove my car around to the store front to wait for someone to arrive and to have them the keys and to see if there was anything I needed to do ( i.e. paperwork). A man pulled in around 7:50 and continued to the back. He came around to the front, had a very annoyed look on his face, and in fact blatantly shook his head ( to make it clear he was annoyed that I was there before opening). I had opened my car, put my mask on, and greeted him and started to explain why I was there. He cut me off and started reciting the hours posted on u-haul and was being very obnoxious. Reading into it now, He assumes i was there â€œ too earlyâ€ to try to rent a truck and was going to make sure I was aware that : 1. He was irritated and 2. That i would have to wait. After explaining that i was simply trying to return the truck and was told i needed to before 8 as someone else had booked it at 8, you could see the light bulb go on as he realized he was going off on an unneeded tangent. Still, no apology just stating that I could have dropped the keys in the box. I still don't know how it settled up ( estimated mileage vs actual etc) but came away with a very bad impression. He put me in a bad mood for the rest of the day.JOHN A.
Customer did not leave a comment.joseph C.
The truck seemed to be past it's time. The vehicle I had was older with damages and was not clean like other uhaul vehicles I've driven. It also didn't handle as well. I only used for a very short trip, but it is not for long distance driving.KIMBERLY A M.
Change the oil so the oil warning does not come on. Clean out the back of the van with a broom. Loved the customer service and appreciated the extra effort around Covid 19 precautions.Alice C.
Customer did not leave a comment.Peter C.
Customer did not leave a comment.Thomas S.
owner was so helpful - only thing he didn't offer help with was driving the truck - absolute pleasure to deal withTim B.
Customer did not leave a comment.EDWINJ III H.
The individual dealer was great, but everything else about my Uhaul experience was terrible. The website is a mess, I can't log back in, you couldn't ready my location at the dealer, employees didn't inform me of key parts of the contract in advance. I requested a letter of apology and explanation. When will I receive it?Dave H.
Customer did not leave a comment.William S.
The virtual checkin was terrible. There was no information when selecting this option that a requirement was accurate location services. So when I checked in, it got stuck on awaiting approval. I waited for 10 minutes and nothing happened, I believe because my location services are innacurate. Then I went into the store and spoke with the very nice and helpful owner/manager of the location, and he tried to override the virtual checkin but was only able to do that after calling Uhaul. Even then, it still didn't work right away. After 45 minutes, I was finally able to leave with the truck. This is unacceptable. The location was wonderful and the employees extremely helpful. It was the Uhaul technology system that was terrible. The only reason I will use Uhaul again is because I live in a rural location and I have no other choices. Please improve your system.Sarah B.
Amy and Jeff were just delightful to work with and so accommodating. I will always look forward to renting from them in the future and will recommend them to all!Veronique P.
Please tell out of state customers about restrictions on where you can go with a trailer while driving in New York.Christopher W.
Super nice - wearing masks - very thoughtful and conscientious.Janice C.
Drop off location was convenient and easily accessible.Maribeth O.
I just don't understand why when Briggs Paving is at the end of my road you sent me there. Then I had to pay a over mileage fee.Jennifer I.
Customer did not leave a comment.John M.
Customer Service - phenomenal Thank you so much for all your help, Jeff!Melissa L.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Ed I.
Customer did not leave a comment.HERMAN W.
Nothing! Van was great, service excellent. So nice to have a local UHaul dealer!!Heidi J.
Customer did not leave a comment.John S.
Customer did not leave a comment.Donna M.
Customer did not leave a comment.Jordane F.
This location is new to U Haul and it's procedures. With time and experience, it will succeed. The email I received had a different return date that this rep. had and he said I was one day late and wanted to charge me, but he saw my text from the company. When I left, he said everything was in order, but would complete paperwork later. I was charged for the extra miles. In one month I should receive from you a bill for EZ pass and nobody knew this procedure except for the third customer service person. This is my third rental in 3 weeks and it was very stressful and I even gave more fuel than required.Edward S.