Customer Reviews for Rose Rentals Columbus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rose Rentals Columbus

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Nyland H.
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Friendly staff and easy to find location.

david W.
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After hours and store was closed.

Thomas W.
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Customer did not leave a comment.

Christopher R.
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I was told to but trailer with other trailers and but truck where they wanted it.

Deric N.
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Customer did not leave a comment.

Larry D.
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The app to check in and out is very long and at times confusing. Return was impossible.

JESSICA L.
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Wonderful customer service! Easy to work with and makes the process so much easier than doing it online. Thank you so much Billierose!!

JESSICA L.
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Billierose has been amazing to work with!! Will see you again for our next rental. Thank you!

JESSICA L.
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Thanks for the wonderful customer service! Hard to find now-a-days!! We have rented a truck for the last 3 weeks due to moving and you've made the process so easy and quick!

Jessica L.
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The owner, Billierose, has been a pleasure to work with! Clear communication on the process, modified hours due to the holidays and quick check-in. Thank you so much!

JOSEPH G.
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Customer did not leave a comment.

Lukas R.
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Make your website or app actually work. I work in the tech industry, and I spent 45 minutes trying to check in and the website would never get pass the location screen

Joseph T.
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The trailer was clean but had a bad odor! There was scented cards hanging inside but they did not helpd

Michael F.
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Name on business not the same as return address in uhaul website. No discussion with employee. Just left truck and gave keys under the window. I wanted to see if I would get a credit for returning truck 1 day early...no opportunity. - just drop off key to employee..

Anthony L.
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DON'T use this location if you don't have to. Our reservation was at 9am and she didn't arrive until 9:30-9:45 as she was “stuck in traffic”. Once she arrived, she didn't mention anything about being late. I called the original location I booked the reservation through and he said she was the only one we could use and to leave her a review as she's known for being difficult. Avoid if possible!

Dave J.
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Customer did not leave a comment.

Robert Y.
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I did not see or talk to anyone just park the truck and turned in the keys

barry K.
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The slide up door was hard to lift up.

Venkata Raghu Ku B.
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Customer did not leave a comment.

DAVID E.
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Anthony M.
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ROBERT H.
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I have rented equipment from other uhaul locations and this location is probably not up to uhaul standards. I was told to find the trailer and hook it up myself then come and get her so she can check it then was told to check the lights, " if the turn signal works then the brake lights work". I don't think this is what uhaul expects.

Cliff R.
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Customer did not leave a comment.

Jeffrey T.
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MYRON S.
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Customer did not leave a comment.

JESSICA C.
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TERRY JOE H.
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JENNIFER V.
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LARRY H.
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Jerry C.
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The location for us was great; however, the truck was filthy and the back door would not release (would not come back down as the bracket would get stuck because the door went too far up). The person knew that this was a problem as it had occurred before and we had to take it back to find out how to release the door).

Richard H.
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I was given a quote of $880.00 and was told it was only an estimate to get my equipment reserved. I had given my current and final destinations for quoted reservation. Then I was given a second quote of $990.00. Both had emails attached. The third and final quote I was given was only a verbal quote, no email attached. The final quote and payment was $1124.00, when I asked why the difference the response I got was because the rate changes for differ days and mind ya, I was reserving for the same day, when I first contacted this location, in Columbus Indiana. My personal opinion was I was taken advantage of and overcharged.

PHILIP J.
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No personnel contact with anyone. Door stayed closed and had to phone in even with people inside.

BRUCE M.
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Helpful, easy access, great hours.

Douglas T.
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1) I've rented uhauls many times over the years, and this is the first time I've ever had to hitch it to my vehicle by myself. No one to guide me as I maneuvered the car towards the trailer, no one to lift and attach to my vehicle, no one to endure trailer lights were operational. This 6x12 is quite heavy and I doubt most women or older men could handle it Safely. 2) I reserved a dozen furniture pads and none were available when I arrived. I was told I could scrounge through the other trailers and see if any were left inside if I wanted to. 3) when I was told no pads were available I was still charged for them until after I returned the trailer, and then I had to dispute the final invoice. I've typically had very good experiences with uhaul and hope this was only an isolated incident with a location I won't use again in my area.

JEFFREY J.
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Customer did not leave a comment.

PAUL C.
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Rose Rentals is Excellent U-Haul!

BONNIE W.
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Customer did not leave a comment.

JULIA M.
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The woman who owns the place is a true pleasure to work with! Love her kitty??

FREDRICK C.
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I picked the truck up with a 1/4 tank of gas and returned it to this location with 3/8 of a tank of gas and she is trying to charge me $45.58 for gas. This is a total rip off. And I expect this to be reimbursed back to my account ASAP!

John R.
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First unit that I rented was faulty. The owner replaced it with a unit that performed well.

ANITA F.
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Customer did not leave a comment.

JAMES D.
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Tyler S.
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My original appointment was scheduled for 8am with truck share. Turns out the appointment was never created properly and I couldn't pick the truck up with truck share. I called and was sent to another location that didn't open until 10. I get there at 10:15 and no one was there. I called all the numbers I could find to get a hold of the owner to no avail. I called uhaul again to tell them no one was at the facility to get me my truck. By 10:45 someone finally showed up, gave me my key and sent me on my way. The inside of the truck was dirty, had soda on the windshield and a broken center console. I spent nearly $600 on this rental and I'm extremely disappointed.

Kevin K.
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Customer did not leave a comment.

JEREMY J.
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Robert H.
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Don K.
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Rose was awesome and very helpful

Lee W.
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Dustin H.
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Billie R.
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Nothing to improve on great place friendly staff very cozy neighborhood shop would recommend to everyone!

Teddy H.
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Excellent customer service, above and beyond! Thank you for your efforts.

Kimberly B.
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Customer did not leave a comment.

David A.
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Customer did not leave a comment.

John F.
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First time that I have used this location for a rental. Grass around facility was knee high and doesn't appear that this location is cared for very well. The parking area for this location looks to be newly dumped dirt that is not packed down very well with not gravel or pavement at all. When picking up the trailer I was given no hook up support other than the lady coming out to take a picture of the trailer hitch once I had everything hooked up. The trailer had a hole in the roof or top therefore some of the items that I had inside got wet due to the rain. It had been raining overnight so that upon return of the trailer the lot was extremely muddy and hard to navigate not to mention an extreme mess when unhooking the trailer and then I had to get back into my vehicle with filthy, muddy feet because there was nowhere to clean my feet. When I returned the trailer I was given no assistance in parking or unhooking the trailer, I was just told to leave it over by the other trailers. Not a good U-Haul experience at all, very disappointed that U-Haul would even consider allowing this location to operate as a dealer.

Miguel A.
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Customer did not leave a comment.

Tyka P.
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Customer did not leave a comment.

Raymond W.
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Customer did not leave a comment.

Charles W.
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Not a very inviting place.

Charles W.
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Was told to park the trailer and was not provide assistance. Did it all myself.

Sonia G.
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Nothing. Very professional and clean. Very easy rental process. Will definitely refer!

James W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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