Customer did not leave a comment.ASHLEY C.
Customer Reviews for Rosedale Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Eilleen C.
Customer did not leave a comment.THERESA G.
When picking up from a business, it would've been great to inform me your off daysTasha H.
Great ðŸ‘Milton S.
The vehicle was raggedy, the ride was horrible and extremely uncomfortable. The staff were not friendly at all.JAMES C.
Customer service was very poorMICHELLE D.
Customer did not leave a comment.MARJA H.
This was actually a fix to my original drop off location that had been listed as operational, but when I arrived they turned us away. Not a reflection on this location at all! But since it was after-hours for this particular spot (the other was not) I can't really speak to their service. The U-haul customer service woman on the phone who helped me find an alternate drop off was extremely helpful and friendly though!Dawn G.
Phone waiting timeKaren G.
Provide the lockbox combo when returning the truck and keys.Matthew M.
Customer did not leave a comment.ASHTON P.
Pick up location could use better lighting since after dark pick up/drop off is an option.Adrien B.
Mobile pick is very bad. Needs improvement! I rented the truck a day prior to the pick up. The online website stated â€œThank you! â€œ and all nice stuff but never asked for Driver license and Insurance! Which was a bit weird!!! The day of pick up (very next day) is so bad that I almost cancelled the reservation. Because I logged in and it didn't promote me or ask me for anything and it didn't work, didn't give me box code, did nothing! As if I have no reservation. I called and waited for 19 minutes then the representative told me to go to a different location. The associate at that location told me that I will get a message in five minutes and I should go back to the first location but never received a message!!! My recommendation: When your website see that a costumer is serious and put tons of information, it should finalize the process by asking at least for insurance and driver's license so he/she doesn't have to go through taking photos of insurance and licenses in a very busy environment!!!!! I doubt that I will rent again but may be I will try and see if the process improved.Muhammad A.
Walk thru w customer when returning equipment to find out about any bills that are made up. Be careful and insist on a final walk thru.Nechemya D.
This was absolutely the worst customer service experience that I've ever had! It took me and hour and a half to get access to the truck which had been reserved for nearly a month! The truck contained none of the additional items which I requested and paid for! I will absolutely never use U-Haul again and I will certainly discourage family and friends from utilizing this company as well!Amahl F.
I didn't realize this was a mechanic auto shop. They guy who helped me was funny. I wish I got his name. Because it is a garage, it's not clean but the experience was great.Dawn K.
The experience went smoothly and the mobile check in wasn't to badKayla D.
Customer did not leave a comment.TERRY W.
Customer did not leave a comment.Luz M.
Great Customer service was very professional and attentive and supportive.Robin M.
Customer did not leave a comment.Esther J.
Customer did not leave a comment.Scott H.
We return 1 day early the place was close on a Monday uhaul should do better about the return. And I returned the truck with more gas than when I picked it up. And still there was a extra charge.Jacqueline R.
Customer did not leave a comment.manuel E.
Customer did not leave a comment.GREG F.
The only problem that I had was that I reserved furniture pads and there were none in the truck. I phoned customer service and the fee for the pads was removed from my reservation immediately. Great service!Carole S.
Prepare the customer for what's involved with the return process. Send an email with an overview. The return process was longer than the check out.Kim D.
These guys are amazing Donny is so awesome. Yes I Reccomend U haul anytimeFelecia H.
See my letter of how i was inconvienced due to a headlitep malfunction.Sonya M.
Customer did not leave a comment.Wesley I.
Even though I had done the so-called express check-in online, I still went through the same process at the shop.Afolabi L.
The lady that checked me in was very nice and helpful. It was a fast and easy process.Kenneth L.
they were not open on Saturday so the rental drop off sat over the weekend in a non secure location until they could get in to check it in. the back of the location where they stored cars was the only lot they had... kind of sketchycarabeth F.
No one around, no sign to state where truck gets parked. Spent 16th of a tank of fuel trying to find the hole in the wall. Then was charged $11 for it. Uhaul=ScamJackson W.
Customer did not leave a comment.PEGGY M.
Customer did not leave a comment.Abdul J.
Plenty of area for large truck drop off. Easy to use - thanks!Christopher R.
Excellent Customer Service ???????? Thank you for making my move a smooth process??cheryl W.
Not the locations fault but the previous driver of the vehicle smoked in the cab. I don't smoke and am very sensitive to the smell. Besides that the truck was almost brand new!Matthew S.
Customer did not leave a comment.BARBARA C.
Customer did not leave a comment.MICHEAL W.
Customer did not leave a comment.Anita S.
Customer did not leave a comment.Johnnetta M.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.TIMOTHY S.
Returned the truck at at 4pm yesterday, was told even though they're open, i would have to come back the next day to finish the return process.RONALD D W.
They didn't seem very prepared when I arrived. But they treated me very well.DEBRA B.
It was difficult to figure out how to get the truck into the return parking area, the after-hours drop-off instructions were unclear.LINDSEY H.
A different location contacted me and asked if I could pick the unit up at Rosedale and I agreed. Only issue was that they did not have a dolly at this location to rent to me. Not the fault of this location. They were very nice, and accommodating. Would use them again and refer them.melissa K.
I liked the part that there were no hidden fees. Maybe the company coukd install a secure ststem that wouls secuer items in the van area such as straps that reaches fron side to side to keep cargo snug and tight. this may prevent items from shifting as you drive.DELROY T.
Customer did not leave a comment.AKUETE A.
Customer did not leave a comment.MICHELLE Y.
Customer did not leave a comment.JOSEPH H.
We had originally scheduled to drop-off at a uhaul which no longer exists. Luckily at a gas station someone directed us to this location. Please make sure your website is updated. We were reimbersed the extra mileage it took to find this place. Thank you.WALTER D.
Great ServiceJIMMY J.
The right brake light and turn signal did not work on the trailerNORRIS A.
requesed truck for first thing in the AM was told it wouldn't be available until 2PM When I protested they promised truck by 10AM Truck finally arrived at 10:30 AMMAC B.
Customer did not leave a comment.KAREN Z.
Everything on rhe teuck was broke even lights speediter and gas gage and now i have to pay 100 dollers more im so made im never useing uhaul agen and i told every one i know not to ether i should have stayed with buget like i was going toCHRISTINA Z.
My exprience was wonderful. The customer service was great. I have no suggestions for improvement.Jacqueline F.
This was a garage rather than a U-Haul Store, but the very friendly and knowledgable. I found the people to be very helpful, and would definitely go thee again.BRUCE C.
Customer did not leave a comment.BABAJIDE F.
Customer did not leave a comment.GORMAN N.
The check engine light went on with my first stop. Not a good feeling when I had a 13 1/2 hr drive alone being scared it was going to break down. This truck was not maintained!NICOLE Y.
Excellent and friendly service left me a very satisfied customer!Travis S.
Customer did not leave a comment.