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NAHAN L
Customer Reviews for Ross Dorrers Corner Garage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was ready, clean, and ran perfectly.
Bob COur service at Ross Dorrers Corner Grarage was exceptional. So happy to be able to get a U-Hale at the last minute on a holiday weekend. Will definitely go back there the next time we need to rent a vehicle.
Peter LI dropped off after business hours. There was nothing indicating where was okay to park, and it was a very tight lot to maneuver a bigger truck.
DEREK CThe reservation process was distressing initially. I made a reservation for 8/18 in Brick Township, NJ. I was traveling from New Hampshire. The day before on 8/17, I get a call and am told that there are no trailers available on 8/18 in the area I had reserved. The closest location was over an hour away. !!!! I was told that there was availability on 8/17 and 8/19, but neither was convenient. In the end, U-Haul was able to get me a trailer close to the area that worked for me. It all worked out well, but there was a period of time where it looked like it would all fall apart. I am grateful that U-Haul was able to get me a reservation that worked out for me. Thank you
MICHAEL MMaintaining your equipment.
Edward ZI feel I was overcharged
MARK HThe process was quick and easy especially when reserving trailer on line . I was conveniently helped with hookup and backing up the trailer
Crisnoel CPoor service and just rude. The North Loudoun in Virginia where I picked the trailer up shouldn't even be in business. Poor service rude and spent half of my day, because the guy refused to rent me the trailer without insurance. I was warned that that was going to happen because they get commission. I spent a hr. Calling customer service to get it reversed. Just a awful trip overall dealing with uhaul
Gerald TMike is the best. Always helps me out. Always in great mood.
MATTHEW M100 percent perfect thanks a lot
irina lThis location is the best
MARK HThe guy who rented me the van, I assume it was the owner, was very nice, personable, polite, etc. That is why it's Two Stars and not one! I told him I'd be quick- half mile to my storage unit and right up the road to Monmouth County Reclamation Center. Loaded the van drove to the property only to be told they don't take rentals!! He said it's the law, which was confirmed by the place They referred me to. The garage says he had No idea. Seriously?? You rent vehicles, have the dump right up the street and you had no clue? Get real. $50 wasted, only to return to my storage unit with my stuff. Unbelieveable.Now, if he gave me a heads-up (because he SHOULD have known if he didn't) I would have given 5 stars.
Marisa CGreat 👍🏿
MARK HNone
Francis TKeep doing what you’re doing. Thank you
kenneth mGreat service
James SEfficient, clean, friendly, knowledgeable. Well done.
Steve SAgain , customer service was terrible. Very arrogant and rude.
John LMy rental was uneventful! Pick location has always been awesome! Mike is excellent!
Lisa HIt's was a smooth experience
Gary PIt was so easy to return the truck. We rented a one way. And the location of the drop off was close to our move which made it nice that we didn't have to drive 2hrs back to drop the truck off. Service was excellent
Maureen aThe straps were not working on on the right side
SHERRON DNot much. Owner was very professional and kind. Rules of gas mileage and cleanliness were clearly explained.
Christopher WNothing. I've rented here twice now, and twice I had a pleasure to work with Mike. Mike was great, friendly, respectful and pleasant to work with. I highly recommend this location to my friends and family, and will definitely rent from this location again. Thanks Mike for making my move less stressful.
Huy HThe truck was “ready for pickup” except for the fact that all the snow/ice was on the roof and between the windshield wipers. Becomes a hazard when you go on the highway. This should have been taken care of for the amount of money I paid to have the car for 3 hours.
Alex MMan was rude placed my card and license on counter with force. Will never rent there again.
Denine HI needed a hitch ball which they don’t carry. I had to drive to Middletown pick one up
Gary SApp did not work and Iwas charged additional coats due to this
Andaline MI think the truck needs a wheel alignment, and the shocks are vary tight you feel every bump on the road but the service were very good and helpful
Shlomo Lthis facility was great
Paul HIt’s good and really easy, thanks
Jose MFriendly owner. Highly recommend this location.
paul cThe owner operator was friendly and engaging.
Christopher KAlthough I give this location high marks - MIke Dorrer is great to work with, I had to travel an additional 20 miles to use it because my reservation was not honored in my hometown. The Uhaul central ladies worked some magic to find another truck for me, but I'm still out the extra cost of travel in addition to the time wasted getting to the other location and the return.
curtis kVery friendly and helpful
thomas fPickup location was fine, used due to location and convenience. Used the U-Haul app to pick-up and drop off so did not interact with anyone at this location. Quick, easy pickup and drop off.
Brian CEverythign went smooth
Thomas ZThe site and operator that actually had the truck was great. Unfortunately, you sent me a text saying the site I originally chose had changed but when I logged in that morning to finalize the registration, you still listed my reservation as being at the original site so that is where I went to pick it up. On the printout it did show the new location but why would you show the wrong location associated with the reservation when logging in to your system after you already changed it? This made me think you had changed it back again. Obvious, renters need to check every detail on a UHaul reservation as they cannot be trusted (you also changed the truck size I was getting). Put the pickup location in HUGE letters on the printout with a note WE CHANGED WHERE YOU ARE GOING beside it. You don't need to hide this in small print.
Frank WGreat experience !!!
Charles BFast, efficient & friendly.
Ronald Hnot a thing they were the best
Leonard GHave the people there be more friendly
Diane GWe rent from here all the time. It's always great!
Nathan LThe owner of the location was extremely helpful and nice
JOSHUA S