Ross Self Storage
(U-Haul Neighborhood Dealer)

193 reviews

620 W Ferguson St   Pharr, TX 78577
(Btwn Hwy 281 & Sugar Rd)

(956) 702-0454

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Contact Us

(956) 702-0454

620 W Ferguson St
Pharr, TX 78577

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super friendly staff. Rental policies were very well explained and very helpful. Highly recommended!! Will definitely rent again.

FERNANDO G. 
Rating:
4.0

Customer did not leave a comment.

Warren F. 
Rating:
5.0

First of all thank you U-Haul for explaining how to cancel a reservation. cuz the facility didn't have what I needed. but immediately was able to locate oneagent who had on hand a 6x12 trailer. THANKS.

David E. 
Rating:
4.0

Location. Not that it's a bad area you really need to scope out the building to find the uhaul store.

David R. 
Rating:
5.0

Customer did not leave a comment.

Renee G. 
Rating:
5.0

Customer did not leave a comment.

wayne J. 
Rating:
5.0

needs no change everything went great

FRANCES L. 
Rating:
5.0

Customer did not leave a comment.

Eduardo L. 
Rating:
5.0

Customer did not leave a comment.

Rogelio G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Great customer service !!!

JOEL G. 
Rating:
5.0

Great Service every time...

JOEL G. 
Rating:
4.0

Customer did not leave a comment.

nicolae P. 
Rating:
5.0

Muy buen personal

Mayra S. 
Rating:
5.0

Customer did not leave a comment.

JOEL G. 
Rating:
5.0

Customer did not leave a comment.

Francisco N. 
Rating:
5.0

excellent service Victor and Lourdes are very helpful and always go the extra mile to serve there customer

carmen P. 
Rating:
5.0

Victor was very helpful and friendly. Great customer service!

Juan R. 
Rating:
4.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Tres bon acceuil

Rene D. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Good Value, easy on-line pickup and great local resource.

Gilbert G. 
Rating:
5.0

Keep up the great customer service

Omar M. 
Rating:
5.0

Customer did not leave a comment.

JOEL G. 
Rating:
5.0

Customer did not leave a comment.

NANCY C. 
Rating:
5.0

Nothing that I can think of. Thank you...

Soila S. 
Rating:
1.0

I couldn't find the location and the telephone number was not good - called three times and was told the number was not good - I instead took it to a U-Haul business on Pecan Avenue - they at first tried the phone number and couldn't get it and then tried to explain to me how to find the place on Ferguson, but then told me I could drop it off with them and they would take care of it, but they didn't have anyone who could unhook the trailer - I told them if they would take it, I would unhook it. And that's why I dropped it off with them.

James J. 
Rating:
4.0

Customer did not leave a comment.

nancy C. 
Rating:
5.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

Customer did not leave a comment.

JOEL G. 
Rating:
4.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
3.0

All was great service

xavier A. 
Rating:
5.0

Customer did not leave a comment.

Vianey P. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE M. 
Rating:
4.0

Customer did not leave a comment.

Jorge G. 
Rating:
4.0

Customer did not leave a comment.

Patricia T. 
Rating:
4.0

More truck size options

JOSE R. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
3.0

Customer did not leave a comment.

DEANNA G. 
Rating:
4.0

Female service rep very cheerful, ahoo

chantlalok C. 
Rating:
3.0

WILL NOT RECOMMEND UHAUL TO ANYONE AT ANY LOCATION.

LARRY S. 
Rating:
3.0

One minor complaint--I got a truck with a fuel tank at 3/4. Why can't the standard be a full tank. Makes it so much easier for the customer--just fill up the tank and turn it in.

antonio O. 
Rating:
5.0

Customer did not leave a comment.

JOEL G. 
Rating:
5.0

The people that work there are great to work with and always offer great customer service.

Juan R. 
Rating:
4.0

Customer did not leave a comment.

AURELIO G. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
3.0

Customer did not leave a comment.

ANABEL O. 
Rating:
5.0

Fast and friendly service

TERESA M. 
Rating:
3.0

The agent (Lourdes) was there waiting for me at 8:00 AM as agreed, had all the paperwork ready, thank you.

FRANK F. 
Rating:
3.0

Lady on site was not able to remove trailer. Customer had to remove trailer.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

Very co-operative and friendly staff. Great communicative skills and most of all patience was extremely displayed. Thanks Mr Victor, I appreciate your hospitality. Thanks much, Anthony Thompson

ANTHONY T. 
Rating:
5.0

Very reliable, informative, helpful and friendly service. Im a satisfied customer and will definitely be doing business in the near future.

ANTHONY T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
2.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer service at location is Awesome! keep up the good work.

GRACIELA V. 
Rating:
5.0

Equipment muddy. Excellent trailer though. Need to rent ramps as well.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

NORA D. 
Rating:
3.0

Left front truck tire was worn badly on outside edge. I informed the rental staff; to no avail. They told me to call the U-HAUL 800 number if I had tire troubles, while on the road. I needed the truck badly so left with the truck as is.

Dwight M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Courteous and welcoming

Jose T. 
Rating:
5.0

Why do you put Speed Limit 55 on all of your trailers? I rented a 4x5 to go to McAllen, Tx for $170. I rented a 4x8 to return to El Paso for $120 to return to El Paso from the same location. Why????? Larger trailer for less money. Was I cheated? I hope to hear from you.

THOMAS S. 
Rating:
5.0

Perfect

JOSE A. 
Rating:
4.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

REYNA M. 
Rating:
5.0

Whenever I need a rental in the Pharr/McAllen area, I always use this location. The service is professional and polite, the equipment is always clean and easy to access.

MICHELLE B. 
Rating:
4.0

I told them I was going on 2000 mile trip ask them to make sure trailer was in good shape when towing through the mountians brakes on trailer felt like one of the rotors where out of round or had a high spot on the rotor

JACK H. 
Rating:
5.0

Customer did not leave a comment.

Angie S. 
Rating:
5.0

great service, very friendly

Jorge M. 
Rating:
4.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

JOEL G. 
Rating:
5.0

Great people to work with and very friendly! Would do business again with this location.

Juan R. 
Rating:
4.0

Customer did not leave a comment.

Zachery S. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Great service and food equipment thank you for your service

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
3.0

Somewhat hard to find. Need more predominate signs.

Charles A. 
Rating:
3.0

Customer did not leave a comment.

ANNA A. 
Rating:
5.0

Great customer service. friendly staff.

johnny C. 
Rating:
3.0

Customer did not leave a comment.

TONY D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

RENE R. 
Rating:
5.0

Customer did not leave a comment.

ERINQUE M. 
Rating:
5.0

Everything was fine. I received a phone call for a change in pick up location. It was still within a reasonable distance.

HECTOR S. 
Rating:
3.0

Reservations was for a truck and trailer at this location. Turns out trailer was not avail at this location. Had to drive across town but when I got there, they didnt have the motorcycle wheel holder. They couldnt find the Haltom City dropoff location so they choose without consulting me a different location. When I got the text stating the wrong location, I called the booking location on N 23rd St. McAllen TX. The guy that took the booking from me told me not to worry about it and I can drop it off at any location. Then I noticed charges to my checking account that we not approved. I called UHaul in Haltom City to see what the charges we for. They told me for dropping the rentals off at a different location. Took about 40 minutes on the phone to resolve the issue.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Service by employees seemed forceful and a genuine

GABRIEL T. 
Rating:
4.0

Customer did not leave a comment.

JUAN T. 
Rating:
5.0

I left my cell phone in the truck after dropping off the keys. Victor from the Uhaul site sent me an email letting me know I left my cell phone in the truck. He saved the day. Great people, great experience.

Santos C. 
Rating:
3.0

Customer did not leave a comment.

JULIO S. 
Rating:
4.0

Customer did not leave a comment.

JOSE U. 
Rating:
1.0

Customer did not leave a comment.

MARCO G. 
Rating:
5.0

The attendant was great , helpful

ROBERTO P. 
No reviews have been submitted for this location.

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