Customer Reviews for Ross Self Storage
(U-Haul Neighborhood Dealer)

232 reviews

620 W Ferguson St   Pharr, TX 78577
(Btwn Hwy 281 & Sugar Rd)

(956) 702-0454

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 702-0454

620 W Ferguson St
Pharr, TX 78577
(Btwn Hwy 281 & Sugar Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

James J 
Rating:
5.0

Customer did not leave a comment.

Joshua S 
Rating:
4.0

Customer did not leave a comment.

Anna L 
Rating:
5.0

Customer did not leave a comment.

Frank R 
Rating:
4.0

The pickup location was quick and nice. Very helpful and kind people.

Jorge R 
Rating:
4.0

Nothing it was really good

orlyn h 
Rating:
5.0

Customer did not leave a comment.

LAURA S 
Rating:
5.0

Customer did not leave a comment.

DANIELA M 
Rating:
5.0

Service was Excellent been coming to the location for almost 10 years now, and will always recommend and be back when needed!

JUAN A 
Rating:
5.0

Friendly staff, fast service!

Katrina R 
Rating:
5.0

Staff is friendly and helpful.

Chanel B 
Rating:
5.0

Customer did not leave a comment.

STANLEY F 
Rating:
5.0

Excellent service and very friendly and knowledgeable. Highly recommend.

Diana D 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Jose D 
Rating:
4.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

LUCIO A 
Rating:
2.0

The Uhaul Truck was dirty and smelled like dead rat. I cleaned it myself because I really needed to move.

RUBEN G 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

There was a light blinking in the dashboard that they assured us was nothing. But when we refueled it leaked through, it was hard to fill it up, because it kept on leaking, so we had tom make more stops to keep fuling the unit. The unit was not in conditions to be rented.

Daniel T 
Rating:
5.0

Gentleman that helped me was great but the cargo trailer I had reserved was double booked and not returned in time. But another employee had gone out and brought one in just in time. Very helpful.

Jacquelyn R 
Rating:
3.0

Customer service more outgoing not to serious

Julio R 
Rating:
5.0

Excellent customer service from the desk person (male).

porfirio s 
Rating:
5.0

Customer did not leave a comment.

JOEL G 
Rating:
5.0

Customer service was fine, and the equipment we never had a problem with. Thank you.

leroy C 
Rating:
5.0

Customer did not leave a comment.

Andrea A 
Rating:
5.0

Great job!!!!!

jesus l 
Rating:
5.0

Customer did not leave a comment.

JOEL G 
Rating:
5.0

Customer did not leave a comment.

RODRIGO M 
Rating:
5.0

Uhaul rocks! Through the years I've rented trucks, trailers, and car haulers and you are my go-to company when moving or when my kids are moving!

DIXIE C 
Rating:
3.0

I was given a very old 5X8 that did not have one of the tie-down rails that was about waist high. Therefore, I could not tie tightly the stuff that I was hauling. It was very frustrating. Time was of the essence. I needed to get packing and traveling. I want some kind of refund/remuneration for being given that old and not maintained trailer. Also, it is next to impossible to get anyone on the telephone at the Sioux Falls store.

KENNETH H 
Rating:
5.0

Great service and friendly staff.

CARLOS Q 
Rating:
5.0

The attendant at the office was very helpful.

JUAN L 
Rating:
5.0

The service was awesome.

Jose J 
Rating:
4.0

Customer did not leave a comment.

Luis F 
Rating:
3.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
4.0

NICE PEOPLE

Nora C 
Rating:
5.0

Customer did not leave a comment.

MARISOL G 
Rating:
5.0

Super friendly staff. Rental policies were very well explained and very helpful. Highly recommended!! Will definitely rent again.

FERNANDO G 
Rating:
4.0

Customer did not leave a comment.

Warren F 
Rating:
5.0

First of all thank you U-Haul for explaining how to cancel a reservation. cuz the facility didn't have what I needed. but immediately was able to locate oneagent who had on hand a 6x12 trailer. THANKS.

David E 
Rating:
4.0

Location. Not that it's a bad area you really need to scope out the building to find the uhaul store.

David R 
Rating:
5.0

Customer did not leave a comment.

Renee G 
Rating:
5.0

Customer did not leave a comment.

wayne j 
Rating:
5.0

needs no change everything went great

FRANCES L 
Rating:
5.0

Customer did not leave a comment.

Eduardo L 
Rating:
5.0

Customer did not leave a comment.

Rogelio G 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Customer did not leave a comment.

Patrick F 
Rating:
5.0

Great customer service !!!

JOEL G 
Rating:
5.0

Great Service every time...

JOEL G 
Rating:
4.0

Customer did not leave a comment.

nicolae p 
Rating:
5.0

Muy buen personal

Mayra S 
Rating:
5.0

Customer did not leave a comment.

JOEL G 
Rating:
5.0

Customer did not leave a comment.

Francisco N 
Rating:
5.0

excellent service Victor and Lourdes are very helpful and always go the extra mile to serve there customer

carmen p 
Rating:
5.0

Victor was very helpful and friendly. Great customer service!

Juan R 
Rating:
4.0

Customer did not leave a comment.

Dan H 
Rating:
5.0

Tres bon acceuil

Rene D 
Rating:
3.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Good Value, easy on-line pickup and great local resource.

Gilbert G 
Rating:
5.0

Keep up the great customer service

Omar M 
Rating:
5.0

Customer did not leave a comment.

JOEL G 
Rating:
5.0

Customer did not leave a comment.

NANCY C 
Rating:
5.0

Nothing that I can think of. Thank you...

Soila S 
Rating:
1.0

I couldn't find the location and the telephone number was not good - called three times and was told the number was not good - I instead took it to a U-Haul business on Pecan Avenue - they at first tried the phone number and couldn't get it and then tried to explain to me how to find the place on Ferguson, but then told me I could drop it off with them and they would take care of it, but they didn't have anyone who could unhook the trailer - I told them if they would take it, I would unhook it. And that's why I dropped it off with them.

James J 
Rating:
4.0

Customer did not leave a comment.

nancy c 
Rating:
5.0

Customer did not leave a comment.

Francisco M 
Rating:
5.0

Customer did not leave a comment.

JOEL G 
Rating:
4.0

Customer did not leave a comment.

Kenneth N 
Rating:
5.0

Customer did not leave a comment.

Emily S 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L 
Rating:
5.0

Customer did not leave a comment.

Joe C 
Rating:
3.0

All was great service

xavier a 
Rating:
5.0

Customer did not leave a comment.

Vianey P 
Rating:
5.0

Customer did not leave a comment.

TERRANCE M 
Rating:
4.0

Customer did not leave a comment.

Jorge G 
Rating:
4.0

Customer did not leave a comment.

Patricia T 
Rating:
4.0

More truck size options

JOSE R 
Rating:
4.0

Customer did not leave a comment.

Thomas L 
Rating:
3.0

Customer did not leave a comment.

DEANNA G 
Rating:
4.0

Female service rep very cheerful, ahoo

chantlalok c 
Rating:
3.0

WILL NOT RECOMMEND UHAUL TO ANYONE AT ANY LOCATION.

LARRY S 
Rating:
3.0

One minor complaint--I got a truck with a fuel tank at 3/4. Why can't the standard be a full tank. Makes it so much easier for the customer--just fill up the tank and turn it in.

antonio o 
Rating:
5.0

Customer did not leave a comment.

JOEL G 
Rating:
5.0

The people that work there are great to work with and always offer great customer service.

Juan R 
Rating:
4.0

Customer did not leave a comment.

AURELIO G 
Rating:
4.0

Customer did not leave a comment.

Jose G 
Rating:
3.0

Customer did not leave a comment.

ANABEL O 
Rating:
5.0

Fast and friendly service

TERESA M 
Rating:
3.0

The agent (Lourdes) was there waiting for me at 8:00 AM as agreed, had all the paperwork ready, thank you.

FRANK F 
Rating:
3.0

Lady on site was not able to remove trailer. Customer had to remove trailer.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

CRAIG L 
Rating:
5.0

Very co-operative and friendly staff. Great communicative skills and most of all patience was extremely displayed. Thanks Mr Victor, I appreciate your hospitality. Thanks much, Anthony Thompson

ANTHONY T 
Rating:
5.0

Very reliable, informative, helpful and friendly service. Im a satisfied customer and will definitely be doing business in the near future.

ANTHONY T 
Rating:
4.0

Customer did not leave a comment.

ROBERT T 
Rating:
2.0

Customer did not leave a comment.

RICHARD N 
Rating:
5.0

Customer service at location is Awesome! keep up the good work.

GRACIELA V 
Rating:
5.0

Equipment muddy. Excellent trailer though. Need to rent ramps as well.

MICHAEL D 
No reviews have been submitted for this location.
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