Customer did not leave a comment.Robert S.
Customer Reviews for Rotts Tire Auto Service
(U-Haul Neighborhood Dealer)
Murrells Inlet, SC 29576
Services at this Location:
- Mon-Fri: 9 am - 4:30 pm
- Sat-Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.MIKE B.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.edward K.
The U-Haul and Moving companies in S.C. were very helpful. However, the U-Haul office in Utica N.Y. and Melissa Weiss in Customer Service were not. Utica office did not take action when the original shipping provider did not pick up our boxes, nor did they contact us to say that our boxes would be delayed. Ms. Weiss refused to call us directly despite requests to do so. All her contact with us was though e-mail which made interaction difficult and impersonal. She also refused to provide us with a phone number to contact your corporate office. She also said that we were only entitled to 3 days of refund even though we were told our boxes would be delivered on 12/7/21 and we did not receive them until 12/13/21. We will never use U-haul ever again, nor will we recommend U-haul to anyone as a moving and storage provider. Which is disappointing since we always thought of your company as reliable. Sincerely, Edwin LaManque and Cynthia DeckerEdwin L.
Nothing.. was a good experience. Helped to hookup.A professional outfit from start to leaving First time using this location.Highly recommendedBRIAN R.
The inside of the truck cab was disgusting, it was not clean at all. The lady who helped us at the the front desk was great, very nice.Dom M.
Flawless experienceMichael M.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.RICHARD Y.
Customer did not leave a comment.Edith V.
Very nice and very professional.norman S.
Customer did not leave a comment.OSCAR C.
The truck was not clean, it had cigarettes in the ash tray and something sticky in the drink holder. The floor mats were dirty as well. I would have hoped their would have been more gas at pick up, so we could have gotten on our way sooner. The truck drove very well with no issues.JANIE P.
Customer did not leave a comment.William T.
Customer did not leave a comment.Roy N.
Very courteous and helpful staff/owner. Would highly recommend.JAMESC S.
Improve system knolageRichard T.
Best service in Myrtle beach!JOSEPH P.
Super easy, simple and quick process.Jordon B.
They said there was a half tank of gas there was not I drove like 20 miles and they charging me $22 and then another $50 to clean the vehicle when it was clean so I think it was a rip off I will be calling you tomorrow to complainEDWARD M.
Customer did not leave a comment.Barry S.
very helpful and it made what we thought was going to be a stress easy . our u-box was delivered three days early to Rotts. but it all worked out ok.VINCENT B.
I'm sorry but you're return method where one Hass to go onto the phone to be able to properly return the vehicle was too difficult for me to maneuver I got through it but only with the help of a friendBob P.
Customer did not leave a comment.John H.
Thanks for everything ChrisChris Z.
Dealing with all online was horrible took me three hours to pick up the truckRex M.
Listen to the customer.DAVIDDEAN R.
Customer did not leave a comment.SUSAN S.
Nothing about the move went well. Awful experience will never use this service again.Susan H.
Very happy with the customer servicePATRICIAELAINE W.
Nothing everything was excellent. I appreciate your services.ANGELA E.
Customer did not leave a comment.Cassandra Z.
Make your app easier to use. I could not get it to upload the pictures of the odometer and fuel gauge.JAMES P.
Customer did not leave a comment.DONALD G.
Customer did not leave a comment.JANINE D.
On pick up using the Uhaul website. It let me check in and do everything but would not give me the code to unlock the lock box to get the key for truck. Truck was on empty. Took 1hr and 45 min on phone to get ahold of someone to finally get code. Drop off again uhaul website would not let me check in truck. call after call could not get ahold of anyone. Finally locked truck and left it, Had to call and check in next day. No fault of any person but the website is horrible. Moving is stressful enough then to have the added stress of the pick up and delivery was really bad. Almost 3 hrs of phone time while trying to move. I have used Uhaul before but person to person never had these issues.Shawn K.
Mud caked in the wheel wells of the truck. The truck was very sluggish driving.Scott A.
Customer did not leave a comment.RICHARD A.
Customer did not leave a comment.LINDAJEAN G.
Customer did not leave a comment.MARTHA S.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.MATHEW S.
Customer did not leave a comment.Charles Y.
Explain to the customer the 10 dollar charge on the bill that we never asked for.GLENN C.
Customer did not leave a comment.MARILYN W.
Customer did not leave a comment.RICKY H.
Return truck was not user friendly for someone that does not know how to navigate internetLeslie H.
Customer did not leave a comment.FRANCISCO S.
Customer did not leave a comment.MICHEL L.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.RONALD M.
Customer did not leave a comment.RONALD M.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.BRIAN S.
Best location to rent a Uhaul. Fast, Friendly, and easysamir K.
Customer did not leave a comment.FRANK B.
Customer did not leave a comment.Craig D.
Great customer service ! Friendly and helpfulZACHARY S.
Interior of the truck cab needed attention.Scott C.
Customer did not leave a comment.Richard H.
Excellent service, keep up the good work.LOUIS C.
Customer did not leave a comment.JENNIE G.
Customer did not leave a comment.Jay E.
It was all great no recommendations.Stephen D.
They are great they are serving the public wonderfulRICHARD W.
The customer service lady was excellent. The only problem was the awful cleanliness. The smell of what I believe was stale cigarettes in the cab and dirty interior front window was pretty gross. And I smoke. Just not in a vehicle. It was a cargo van , so honestly, I don't expect a luxury ride. I'd probably rent again from them because the vehicle functioned great. And the woman at the desk was just great.DAVID W.
I was late to pick up and my reservation was canceled on me. I called and the location I on was closed that day . No way to contact any one. I then arrived to find out I didn't have a reservation. The call center then had to reactivate my reservation. It took and hour to pick up the truck.Chad R.
Customer did not leave a comment.JOHNNY P.
Location is just a little tight. Not enough space for maneuvering. But the team at the site is super helpful.John B.
These people care! Going through a major rough spot in life and they made experience worry free !MICHAEL B.
Customer did not leave a comment.MATTHEW F.
Julie Brown was great! Will use them againFRANKLIN T.
Customer did not leave a comment.MICHAEL B.
Excellent customer service.Stephen G.
They were more than kind and understanding About the dates of my travel and what was requiredCARY S.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.WILLIAM H.
No good directions on turn. Other people looking for information on turn in as well.JAMES C.
Well done. Heard from a representative of the pick-up location ahead of time and had no problem picking up the truck after hours.Mark N.
Customer did not leave a comment.Jeff M.
Closed on the weekend - but - they helped me out first thing Monday morning and checked everything in as scheduled!HARVEY C.
Customer did not leave a comment.Alan M.
good jobRICHARD W.
The truck was clean and ready to go. Wayne and Julie made this such an easy process. They are fast, friendly, and knowledgeable. Thanks guys for another stress-free move.samir K.
The after hours app to use to pickup and drop off is a JOKE!!! Would not let me submit a picture of mileage before or after because records did not show the right mileage (off by bout 30,000 miles). Had to call main uhaul service number. They wanted to contact a 3rd party to answer the phone to verify it was me Picking up truck (you charged my credit card already and would not let me upload pic of my license) Added fees that were not explained anywhere or by anyone. $1.00 envirenment charge, a $5.00 Safety trip charge (I already paid the Insurance charge for the trip) Already told main service number there was no gas due to the gas shortage in out area. I got no discount for the 6gallons I used (some uhaul places I went to had the fuel stolen out of their trucks: they could not rent to me) False advertising if everyone is gonna get charged for Safety trip and envirnmental charge.. It is not 19.99 a day rental. Overall this experience was bad..........Dennis T.
Customer did not leave a comment.Larry F.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.BRANDON N.
Customer did not leave a comment.ROY N.
Customer did not leave a comment.THOMAS M.
Check in person was very curt about Uhaul contract and information. She was put out. She reported she was not Uhaul only a person to check in and out trucks and equipment. If I had problems to contact Uhaul.BETH J.
Customer did not leave a comment.Gloria B.
Quick and easy drop offTIMOTHY R.
Julie and Wayne at Rotts Tire and Auto are the best. Really fast service and easy to work with. I recommend this location to everyone. Thanks guyssamir K.
Customer did not leave a comment.RONALD D.
Drop off was easy & convenient. Only suggestion here would be to inform the customers that the people can do the check in of the vehicle as well. I was already into the check-in process when I found an employee of the business I was dropping the truck off at doing the same check in as I was. It would've been nice to know that this was an option.Doug S.
Pleasant interaction, trailer was ready and in perfect condition. Process was flawlessALLAN D.
Customer did not leave a comment.Norman D.