Excellent facility and great people to deal with! Last time I rented, the trailer that was supposed to my rental was late/no show. They went out of their way to find me a trailer at another location. I will always rent from Rotts!
Bryan H
Customer Reviews for Rotts Tire Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were extremely helpful to me.
STEVEN Ecustomer service was amazing! something came up and i needed to change from a one way rental to a local rental; she mad a phone call to get permission and made it happen! everything went seamlessly. will definitely be coming back for future moves! love you guys!
Caleb RNothing. Location and staff were great. The equipment I rented was not what I needed even though the dimensions said one thing.
MATTHEW HThis U-Haul company location is always very friendly and clean. The customer service is above and beyond. Highly recommend Five stars.
SHAWN CNo
LAUREL FGo over how truck works. The truck seemed to have 4 square tires, it shook for 500 miles
RUSS DJust the best!
THOMAS FThe staff at rotts tire are excellent I wouldn't rent from any other place
Arthur DThe Best Customer service in South Carolina‼️‼️
RICHARD RBest customer service in South Carolina‼️‼️‼️
SCOTT SIt was a very smooth and great experience. The woman at front desk was helpful and very nice.
LORI BEverything went well, so keep doing what your doing
Ray LEverything was excellent. Keep up the great job.
CHRISTINA Fthey were great people to work with will use them again
debra cJoy was wonderful to work with. I was able to pick up the trailer earlier than expected and it was clean and ready to go. The next day after being fully loaded, I stopped by a friends house to say goodbye and she noticed the rear tire bulging. When we checked the four tires, they were 20, 42, 65 and 60. The tires said not to exceed 65. We adjusted all tires to 60 since they were measured cold. I drove for 7 hours and arrived home in the dark after spending the last two hours in a sleeting rain. When I contacted Joy later to tell her about the tires, her response was that if I took a stick and hit the tires and it bounced back, they were OK. Also, she said that I had insurance so if there was a problem, it would be taken care of. I certainly would not want to drive ever with the prospects of breaking down in the middle of nowhere and wait to have something fixed which should never happen.
STEPHANIE DUsed the App for pickup. Worked as advertised
Brian NHelpful and happy...
JENNIFER GWhen I picked up the vehicle, I was told to drop it off in parleys Island which is 30 minutes from where I live when I got there they would not take the trailer. They said they had nowhere to put it and asked why they sent me to that location took him a couple of phone calls before he can finally could get a drop off place for me thank you Lord Jesus that place they were very nice especially the gentleman that was there why the young lady in Simpsonville made me go to Pawleys Island I don’t know, I don’t feel like ever using U-Haul again at this point
LISA SWhen we rented the uhaul van, we were provided an address and business location for pickup. We rented this van for our daughter's wedding. We were running late for pickup and called the location. The woman who answered the phone on 1/23/25 was terrible to us. She was very rude and not willing to help us at all. The location sent to us in the link had a closing time of 5pm. When I called, she said "I close in 4 minutes (430pm) and would not entertain helping us. Apparently, the uhaul location closes before the business side but that is not listed anywhere. We did call back and get the owner of the shop and he wanted for us, but the Uhaul employee was not helpful in ANY way.
THOMAS OI was to unhook my own trailer, I did and got grease on both hands. Asked the woman in charge if I could use the bathroom to wash off the grease. Flat said no pubic restroom and was given a towel to get the grease off even though I was doing there job. I would not recommend this location to anyone.
ALAN MEverything was done online and ready for pickup.
PETER MAccommodating even during the holiday, they walked me through getting the key in the lock box.
Sandra GGreat customer service
KEVIN LThe gentleman who assisted us was friendly and very helpful.
Lawerence WWe had a very good experience with this vendor (Rotts Tire and Auto). I stopped by several days before booking my rental and spoke with the proprietor who was friendly and provided me with all of the information I needed for the rental. The pick-up of the vehicle on the day of my move was seamless without any undue delay, and I was made aware of all charges. The only item that is not specifically listed on their cost sheet is the stipulation that the vehicle is provided with a 1/4 tank of gas, and you are responsible to return the vehicle with 1/4 tank of gas. This is somewhat awkward when refilling the tank to that specific amount on the return trip to the vendor. There is a convenient App provided which allows you to return the vehicle and key (lock box) on off hours.
Edward GTo many trucks no parking place
Carl BFor me it was all good
ARTHUR WFriendly and helpful. Very good experience.
EMMA GThere are so few of you left! Miss Julie at the desk there was efficient, professional and personable. She helped me understand things I didn't. Yes, I'd recommend this place. Their trucks are in order, they're clean and you can get what you need.
VICTORIA HExcellent service and help!
ALVIN LThe lady was outstanding..
Gerald LThe lady I've been dealing with at Rott's was amazing and so sweet. What a delight to deal with.
GEORGE KThe staff was very helpful, only comment is that there was alot of equipment there and dropping the trailer off was not easy
JAMES Bdon’t cheat me on the miles.
RYAN BOutstanding Supportive Community Product Services No one any where can beat this service. Bravo to Rotts and their 100% superior team service. U-Haul cannot be more successful with this local service. We can’t say enough or praise Rott’s enough!!!!
RICHARD RNothing
ROY BBeyond helpful. Quick. Kind. Thorough. It took minutes!! It was such an easy drop off. The whole UHaul experience from pickup to drop off was perfect!!!
BRENDA CShort term rental of pickup and Ubox on trailer. Everything went smoothly.
BRIAN CJulie and Wayne at Rotts Auto/Uhaul are the best. They make renting a Uhaul so easy and they are a pleasure to work with. A+++
Samir KFriendly Uhaul employee and quick drop off experience.
MICHAEL AJulie at the front desk was very welcoming and made the return process easy and simple. The owner Wayne unhooked the trailer for me since I have a bad back and was also very respectful! Highly recommend this place!
TANNER EGreat location with friendly and knowledgeable staff. Will continue to work with the team.
NEIL GThe lady was very friendly and welcoming. Will definitely bring our car there for service.
CLAYTON CAfter hours drop off
JEFFREY HVery easy. Checking in and checking out was a breeze
Patrick MAgain great U-Haul experience all around
Steven LPretty good as it is
Ludwig HRotts is a local vendor we used them for rentals and repairs. Thanks Rotts!
Robert A